Onscreen error messages appear | HP 3015 instruction

Onscreen error messages appear

If the following messages appear onscreen, use the appropriate procedures to remedy the problem.

Printer not responding/error writing to LPT1

Check the following conditions:

●Is the device in the Ready state?

●Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B) correctly connected?

●Are other printer drivers installed on the computer?

Try the following remedies:

●Disconnect the power cord and IEEE 1284-B-compliant parallel or USB Device Cable (A/ B) at both ends and reconnect them.

●Use another IEEE 1284-B-compliant parallel or USB Device Cable (A/B).

●Make sure that another device or printer is not selected as the default printer.

Cannot access port (in use by another application)

A device conflict exists. This might occur if another device is installed on your computer and is running status software. The status software dominates the parallel port on the computer and denies the device access to the port.

Try the following remedies:

●Disable all of the status windows for other devices.

●Make sure that the device port setting is correct. Change the port settings on the Details tab or the Ports tab in the device properties.

●Make sure that bidirectional support is disabled for the device. On the Details tab or the Ports tab in the device properties, make sure that the bidirectional support option is not selected.

Note	In some operating systems, you must click Spool Settings on the Details tab in order to see
	the bidirectional support option.

ENWW	Onscreen error messages appear 81

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HP 3015 manual Onscreen error messages appear, Printer not responding/error writing to LPT1

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Vii Appendix a Specifications Viii Appendix D HP parts and accessories Getting to know your device Identifying the hp LaserJet 3015 all-in-one Package contents Paper handling Device features HP LaserJet 3015 all-in-one hardware components Identifying the hardware components Identifying the device control panel components Identifying the software components Supported paper weights and sizes Print-media specificationsMedia input tray paper sizes Automatic document feeder ADF paper sizes Priority input slot paper sizes Setting or feature HP toolbox Control panel To view the hp toolbox Using the hp toolboxSupported operating systems Supported browsers Fax tab Hp toolbox sectionsOther links Status tab Scan to... tab Troubleshooting tabDocumentation tab Printing a device control panel menu map Using the device control panelPrinting a configuration Restoring the factory-set defaults Using the device volume controls Changing the default media sizeChanging the device control panel display language To change the volume for the fax To change the alarm volumeTo change the ring volume of the fax To change the device control panel key-press volume Printing To print by using manual feed Printing by using manual feed Stopping or canceling a print job Printer drivers Changing print settingsTo change default settings across all programs To change settings for a print job To use EconoMode to save toner Understanding print-quality settingsTo temporarily change print-quality settings To change print-quality settings for all future jobs Enww Optimizing print quality for media types To gain access to the optimizing feature Device media specifications Labels Guidelines for using mediaCommon media problems table Paper Envelopes TransparenciesEnvelope construction Envelope storage Card stock and heavy mediaEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specifications To print on one envelope Printing on envelopes To print on multiple envelopes Type is drop-down list To print on transparencies or labels Printing on transparencies and labels Type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or card stock Printing on custom-sized media or card stock To manually duplex Printing on both sides of the media manual duplexingOn the Finishing tab, select Print on Both Sides Enww To print multiple pages on a single sheet Printing multiple pages on a single sheet of media To print booklets Printing booklets Printing booklets Printing watermarks To use the watermark feature Copying Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy job To adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size Enww To change the default copy-collation setting Changing the default copy-collation setting To change the default number of copies Changing the default number of copies To copy a multiple-page stack of two-sided originals Copying two-sided originals Scanning Input tray Loading originals to scan Tape, or staples Understanding scanning methods Canceling a scan job Scanning to a folder Scanning from the device control panelProgramming the Scan to button Scanning to e-mail Click Settings Scanning by using hp LaserJet Scan softwareTo scan to a file Scanning to another software program Scanning to the Readiris OCR software To scan from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program Scanning from a WIA-enabled program Windows XP only Readiris Scanning by using OCR Resolution and color guidelines Scanner resolution and color Color Setting Recommended use Enww Faxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass To clean the media path Cleaning the media path Enww Troubleshooting Device does not turn on Is power reaching the device? Faded device control panel display Black lines or dots Does the document contain blank pages? Does the configuration page print?Pages print but are totally blank Is the sealing tape still in the print cartridge? Are media jams present? Pages did not printDoes a message appear on your computer screen? Is media being pulled into the device correctly? Is the printed page different from what appears onscreen? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the print quality poor? Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application More than one sheet feeds at one time Paper-handling problems existMedia curls when fed through device Print is skewed crooked Is the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is the quality of the graphics poor? To clear a media jam Media jams occur in the printer Enww To clear other media jams Tips to avoid media jams Light print or fade Print quality is unacceptableToner specks Dropouts Vertical lines Toner smear Gray background Vertical repetitive defects Loose toner Skew Misformed characters Wrinkles or creases Curl or wave Toner scatter outline Door open or no print cartridge Device control panel error messages appearResolving common error messages Critical error messages Alert messages Enww Is media loaded in the input tray? No copy came outIs the ADF media lever set correctly? Is the original of poor quality? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the print cartridge low on toner? Copy quality is unacceptable Preventing problems Typical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFAutomatic document feeder ADF media lever To clear a media jam from the automatic document feeder ADF Vertical white or faded stripes Copy defects are apparentBlank pages Black dots or streaks Wrong original was copiedToo light or dark Unwanted lines Is the image skewed crooked? Is the image quality better when the document is printed?Scanned image is of poor quality Is the original a second-generation photo or picture? Part of the image did not scan Is your computer set for bidirectional communication? Is your resolution or color level set too high?Scan takes too long Is your software set to scan in color? Common scanning error messages Error messages appear Scan quality is unacceptable Electrical specifications1 SpecificationsPhysical specifications Environmental specifications Acoustic emissions1 HP LaserJet 3015 all-in-one HP LaserJet 3015 all-in-one specifications Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww 117 Regulatory Information FCC regulations Telephone consumer protection act United States IC CS-03 requirements Laser safety statement Safety statementsCanada DOC regulations Korean EMI statement Laser statement for Finland Australia Product Options Declaration of Conformity Environmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsVoorschriften Material safety data sheets HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty HP limited warranty statement Appendix C HP limited warranty statement 131 HP parts and accessories Printing supplies Ordering HP parts and accessoriesHP parts and accessories chart Accessories Supplementary documentation Replacement parts HP LaserJet print cartridges Saving toner Enww 137 Service and support Repackaging guidelines Obtaining hardware serviceTo obtain hardware service Returning the unit To remove the media input tray Extended warranty What needs to be done? Service information form Enww 1284-B Glossary ECP Twain Enww Index Symbols/Numerics Energy Star Enww Enww ADF Twain Page Q2669-90902