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HP 3015 manual Enww

Models: 3015

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Note

CAUTION

When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.

1. Push the print-cartridge-door release and open the top cover.

2. Grasp the handle of the print cartridge and remove it. Set it aside.

To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until you can place it back in the device.

3.With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.

4. When you have removed the jammed media, replace the print cartridge.

5. Press the supporting springs, and close the top cover.

86 Chapter 8 Troubleshooting

ENWW

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HP 3015 manual Enww

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Appendix a Specifications ViiAppendix D HP parts and accessories ViiiGetting to know your device Package contents Identifying the hp LaserJet 3015 all-in-oneDevice features Paper handlingIdentifying the hardware components HP LaserJet 3015 all-in-one hardware componentsIdentifying the device control panel components Identifying the software components Print-media specifications Supported paper weights and sizesMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizesSetting or feature HP toolbox Control panel Using the hp toolbox Supported operating systemsSupported browsers To view the hp toolboxHp toolbox sections Other linksStatus tab Fax tabTroubleshooting tab Scan to... tabDocumentation tab Using the device control panel Printing a configurationRestoring the factory-set defaults Printing a device control panel menu mapChanging the default media size Using the device volume controlsChanging the device control panel display language To change the alarm volume To change the volume for the faxTo change the ring volume of the fax To change the device control panel key-press volume Printing Printing by using manual feed To print by using manual feedStopping or canceling a print job Changing print settings To change default settings across all programsTo change settings for a print job Printer driversUnderstanding print-quality settings To temporarily change print-quality settingsTo change print-quality settings for all future jobs To use EconoMode to save tonerEnww To gain access to the optimizing feature Optimizing print quality for media typesDevice media specifications Guidelines for using media Common media problems tablePaper LabelsTransparencies EnvelopesEnvelope construction Card stock and heavy media Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Envelope storageCard stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADFPrinting on envelopes To print on one envelopeTo print on multiple envelopes Type is drop-down list Printing on transparencies and labels To print on transparencies or labelsType from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted formsPrinting on custom-sized media or card stock To print on custom-sized media or card stockPrinting on both sides of the media manual duplexing To manually duplexOn the Finishing tab, select Print on Both Sides Enww Printing multiple pages on a single sheet of media To print multiple pages on a single sheetPrinting booklets To print bookletsPrinting booklets To use the watermark feature Printing watermarksCopying Loading originals to copy Loading originals to copy Canceling a copy job Starting a copy jobAdjusting the copy quality To adjust the copy quality for the current jobTo adjust the default copy quality Adjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current jobEnww Changing the default copy-collation setting To change the default copy-collation settingChanging the default number of copies To change the default number of copiesCopying two-sided originals To copy a multiple-page stack of two-sided originalsScanning Loading originals to scan Input trayTape, or staples Understanding scanning methods Canceling a scan job Scanning from the device control panel Programming the Scan to buttonScanning to e-mail Scanning to a folderScanning by using hp LaserJet Scan software Click SettingsTo scan to a file Scanning to another software program Scanning to the Readiris OCR software Using TWAIN-compliant and WIA-compliant software Scanning from a TWAIN-enabled programScanning from a WIA-enabled program Windows XP only To scan from a TWAIN-enabled programScanning by using OCR ReadirisScanner resolution and color Resolution and color guidelinesSetting Recommended use ColorEnww Faxing Faxing Cleaning and maintenance Cleaning the outside of the device To clean the exteriorTo clean the glass Cleaning the media path To clean the media pathEnww Troubleshooting Is power reaching the device? Device does not turn onBlack lines or dots Faded device control panel displayDoes the configuration page print? Pages print but are totally blankIs the sealing tape still in the print cartridge? Does the document contain blank pages?Pages did not print Does a message appear on your computer screen?Is media being pulled into the device correctly? Are media jams present?Pages printed, but a problem exists Are the device settings appropriate for the print media?Is the print quality poor? Is the printed page different from what appears onscreen?Onscreen error messages appear Printer not responding/error writing to LPT1Cannot access port in use by another application Paper-handling problems exist Media curls when fed through devicePrint is skewed crooked More than one sheet feeds at one timePrinted page is different from what appears onscreen Is the text garbled, incorrect, or incomplete?Are graphics or text missing? Are there blank pages? Is the quality of the graphics poor? Media jams occur in the printer To clear a media jamEnww To clear other media jams Tips to avoid media jams Print quality is unacceptable Light print or fadeToner specks Vertical lines DropoutsGray background Toner smearLoose toner Vertical repetitive defectsMisformed characters SkewCurl or wave Wrinkles or creasesToner scatter outline Device control panel error messages appear Resolving common error messagesCritical error messages Door open or no print cartridgeAlert messages Enww No copy came out Is media loaded in the input tray?Is the ADF media lever set correctly? Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge?Is the print cartridge low on toner? Is the original of poor quality?Preventing problems Copy quality is unacceptableMedia jams occur in the automatic document feeder ADF Typical automatic document feeder ADF jam locationsAutomatic document feeder ADF media lever To clear a media jam from the automatic document feeder ADF Copy defects are apparent Vertical white or faded stripesBlank pages Wrong original was copied Too light or darkUnwanted lines Black dots or streaksIs the image quality better when the document is printed? Scanned image is of poor qualityIs the original a second-generation photo or picture? Is the image skewed crooked?Part of the image did not scan Is your resolution or color level set too high? Scan takes too longIs your software set to scan in color? Is your computer set for bidirectional communication?Error messages appear Common scanning error messagesScan quality is unacceptable Specifications Physical specificationsEnvironmental specifications Electrical specifications1Acoustic emissions1 HP LaserJet 3015 all-in-one specifications HP LaserJet 3015 all-in-oneAutomatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww Regulatory Information 117FCC regulations Telephone consumer protection act United States IC CS-03 requirements Safety statements Laser safety statementCanada DOC regulations Laser statement for Finland Korean EMI statementAustralia Declaration of Conformity Product OptionsEnvironmental product stewardship program HP LaserJet printing supplies Returns Non-U.S. returns PaperMaterial restrictions Nederlands For more informationVoorschriften Material safety data sheets HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR Limited WarrantyAppendix C HP limited warranty statement HP parts and accessories 131Ordering HP parts and accessories HP parts and accessories chartAccessories Printing suppliesReplacement parts Supplementary documentationHP LaserJet print cartridges Saving toner Enww Service and support 137Obtaining hardware service To obtain hardware serviceReturning the unit Repackaging guidelinesTo remove the media input tray Extended warranty Service information form What needs to be done?Enww Glossary 1284-BECP Twain Enww Symbols/Numerics IndexEnergy Star Enww Enww ADF Twain Page Q2669-90902