Error messages appear, Common scanning error messages | HP 3015

Error messages appear

If one of the following messages appears on the screen, use this information to remedy the problem.

Common scanning error messages

This section describes common scanning error messages, and how to remedy them. The most common scanning error messages include the following:

●Unable to activate TWAIN source

●An error occurred while acquiring the image

●Scanner initiation failed

●Error communicating with scanner

Make sure that you have connected the USB Device Cable (A/B) or IEEE 1284-B-compliant parallel cable to the correct port on the back of your computer. If you have another port, try attaching the cable to the other port. Make sure that you have an EPP-(bidirectional) or ECP- compliant parallel port on your computer. An EPP parallel port is the minimum requirement; use of an ECP parallel port is strongly recommended. See the documentation that came with your computer for more information about your port.

Some devices might not share the parallel port with the device. If you have an external hard drive, or you have a network switchbox connected to the same USB or parallel port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two ports on the computer. You might need to add another parallel interface card. Hewlett-Packard strongly recommends that you use an ECP parallel interface card. See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts.

Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner from the File menu.

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HP 3015 manual Error messages appear, Common scanning error messages

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Vii Appendix a Specifications Viii Appendix D HP parts and accessories Getting to know your device Identifying the hp LaserJet 3015 all-in-one Package contents Paper handling Device features HP LaserJet 3015 all-in-one hardware components Identifying the hardware components Identifying the device control panel components Identifying the software components Media input tray paper sizes Print-media specificationsSupported paper weights and sizes Automatic document feeder ADF paper sizes Priority input slot paper sizes Setting or feature HP toolbox Control panel To view the hp toolbox Using the hp toolboxSupported operating systems Supported browsers Fax tab Hp toolbox sectionsOther links Status tab Documentation tab Troubleshooting tabScan to... tab Printing a device control panel menu map Using the device control panelPrinting a configuration Restoring the factory-set defaults Changing the device control panel display language Changing the default media sizeUsing the device volume controls To change the ring volume of the fax To change the alarm volumeTo change the volume for the fax To change the device control panel key-press volume Printing To print by using manual feed Printing by using manual feed Stopping or canceling a print job Printer drivers Changing print settingsTo change default settings across all programs To change settings for a print job To use EconoMode to save toner Understanding print-quality settingsTo temporarily change print-quality settings To change print-quality settings for all future jobs Enww Optimizing print quality for media types To gain access to the optimizing feature Device media specifications Labels Guidelines for using mediaCommon media problems table Paper Envelope construction TransparenciesEnvelopes Envelope storage Card stock and heavy mediaEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specifications To print on one envelope Printing on envelopes To print on multiple envelopes Type is drop-down list To print on transparencies or labels Printing on transparencies and labels Type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or card stock Printing on custom-sized media or card stock On the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexingTo manually duplex Enww To print multiple pages on a single sheet Printing multiple pages on a single sheet of media To print booklets Printing booklets Printing booklets Printing watermarks To use the watermark feature Copying Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy job To adjust the default copy quality Adjusting the copy qualityTo adjust the copy quality for the current job To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size Enww To change the default copy-collation setting Changing the default copy-collation setting To change the default number of copies Changing the default number of copies To copy a multiple-page stack of two-sided originals Copying two-sided originals Scanning Input tray Loading originals to scan Tape, or staples Understanding scanning methods Canceling a scan job Scanning to a folder Scanning from the device control panelProgramming the Scan to button Scanning to e-mail To scan to a file Scanning by using hp LaserJet Scan softwareClick Settings Scanning to another software program Scanning to the Readiris OCR software To scan from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program Scanning from a WIA-enabled program Windows XP only Readiris Scanning by using OCR Resolution and color guidelines Scanner resolution and color Color Setting Recommended use Enww Faxing Faxing Cleaning and maintenance To clean the glass Cleaning the outside of the deviceTo clean the exterior To clean the media path Cleaning the media path Enww Troubleshooting Device does not turn on Is power reaching the device? Faded device control panel display Black lines or dots Does the document contain blank pages? Does the configuration page print?Pages print but are totally blank Is the sealing tape still in the print cartridge? Are media jams present? Pages did not printDoes a message appear on your computer screen? Is media being pulled into the device correctly? Is the printed page different from what appears onscreen? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the print quality poor? Cannot access port in use by another application Onscreen error messages appearPrinter not responding/error writing to LPT1 More than one sheet feeds at one time Paper-handling problems existMedia curls when fed through device Print is skewed crooked Are graphics or text missing? Are there blank pages? Printed page is different from what appears onscreenIs the text garbled, incorrect, or incomplete? Is the quality of the graphics poor? To clear a media jam Media jams occur in the printer Enww To clear other media jams Tips to avoid media jams Toner specks Print quality is unacceptableLight print or fade Dropouts Vertical lines Toner smear Gray background Vertical repetitive defects Loose toner Skew Misformed characters Wrinkles or creases Curl or wave Toner scatter outline Door open or no print cartridge Device control panel error messages appearResolving common error messages Critical error messages Alert messages Enww Is the ADF media lever set correctly? No copy came outIs media loaded in the input tray? Is the original of poor quality? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the print cartridge low on toner? Copy quality is unacceptable Preventing problems Automatic document feeder ADF media lever Media jams occur in the automatic document feeder ADFTypical automatic document feeder ADF jam locations To clear a media jam from the automatic document feeder ADF Blank pages Copy defects are apparentVertical white or faded stripes Black dots or streaks Wrong original was copiedToo light or dark Unwanted lines Is the image skewed crooked? Is the image quality better when the document is printed?Scanned image is of poor quality Is the original a second-generation photo or picture? Part of the image did not scan Is your computer set for bidirectional communication? Is your resolution or color level set too high?Scan takes too long Is your software set to scan in color? Common scanning error messages Error messages appear Scan quality is unacceptable Electrical specifications1 SpecificationsPhysical specifications Environmental specifications Acoustic emissions1 HP LaserJet 3015 all-in-one HP LaserJet 3015 all-in-one specifications Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww 117 Regulatory Information FCC regulations Telephone consumer protection act United States IC CS-03 requirements Canada DOC regulations Safety statementsLaser safety statement Korean EMI statement Laser statement for Finland Australia Product Options Declaration of Conformity Environmental product stewardship program Material restrictions HP LaserJet printing suppliesReturns Non-U.S. returns Paper Voorschriften NederlandsFor more information Material safety data sheets HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty HP limited warranty statement Appendix C HP limited warranty statement 131 HP parts and accessories Printing supplies Ordering HP parts and accessoriesHP parts and accessories chart Accessories Supplementary documentation Replacement parts HP LaserJet print cartridges Saving toner Enww 137 Service and support Repackaging guidelines Obtaining hardware serviceTo obtain hardware service Returning the unit To remove the media input tray Extended warranty What needs to be done? Service information form Enww 1284-B Glossary ECP Twain Enww Index Symbols/Numerics Energy Star Enww Enww ADF Twain Page Q2669-90902