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HP 3015 manual Error messages appear, Common scanning error messages

Models: 3015

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Error messages appear

If one of the following messages appears on the screen, use this information to remedy the problem.

Common scanning error messages

This section describes common scanning error messages, and how to remedy them. The most common scanning error messages include the following:

●Unable to activate TWAIN source

●An error occurred while acquiring the image

●Scanner initiation failed

●Error communicating with scanner

Make sure that you have connected the USB Device Cable (A/B) or IEEE 1284-B-compliant parallel cable to the correct port on the back of your computer. If you have another port, try attaching the cable to the other port. Make sure that you have an EPP-(bidirectional) or ECP- compliant parallel port on your computer. An EPP parallel port is the minimum requirement; use of an ECP parallel port is strongly recommended. See the documentation that came with your computer for more information about your port.

Some devices might not share the parallel port with the device. If you have an external hard drive, or you have a network switchbox connected to the same USB or parallel port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two ports on the computer. You might need to add another parallel interface card. Hewlett-Packard strongly recommends that you use an ECP parallel interface card. See the documentation that came with your computer for more information about installing an additional parallel interface card or resolving device conflicts.

Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner from the File menu.

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HP 3015 manual Error messages appear, Common scanning error messages

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Vii Appendix a SpecificationsViii Appendix D HP parts and accessoriesGetting to know your device Identifying the hp LaserJet 3015 all-in-one Package contentsPaper handling Device featuresHP LaserJet 3015 all-in-one hardware components Identifying the hardware componentsIdentifying the device control panel components Identifying the software components Media input tray paper sizes Print-media specificationsSupported paper weights and sizes Automatic document feeder ADF paper sizes Priority input slot paper sizesSetting or feature HP toolbox Control panel To view the hp toolbox Using the hp toolboxSupported operating systems Supported browsersFax tab Hp toolbox sectionsOther links Status tabDocumentation tab Troubleshooting tabScan to... tab Printing a device control panel menu map Using the device control panelPrinting a configuration Restoring the factory-set defaultsChanging the device control panel display language Changing the default media sizeUsing the device volume controls To change the ring volume of the fax To change the alarm volumeTo change the volume for the fax To change the device control panel key-press volume Printing To print by using manual feed Printing by using manual feedStopping or canceling a print job Printer drivers Changing print settingsTo change default settings across all programs To change settings for a print jobTo use EconoMode to save toner Understanding print-quality settingsTo temporarily change print-quality settings To change print-quality settings for all future jobsEnww Optimizing print quality for media types To gain access to the optimizing featureDevice media specifications Labels Guidelines for using mediaCommon media problems table PaperEnvelope construction TransparenciesEnvelopes Envelope storage Card stock and heavy mediaEnvelopes with double-side seams Envelopes with adhesive strips or flapsCard stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specificationsTo print on one envelope Printing on envelopesTo print on multiple envelopes Type is drop-down list To print on transparencies or labels Printing on transparencies and labelsType from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted formsTo print on custom-sized media or card stock Printing on custom-sized media or card stockOn the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexingTo manually duplex Enww To print multiple pages on a single sheet Printing multiple pages on a single sheet of mediaTo print booklets Printing bookletsPrinting booklets Printing watermarks To use the watermark featureCopying Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy jobTo adjust the default copy quality Adjusting the copy qualityTo adjust the copy quality for the current job To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy sizeEnww To change the default copy-collation setting Changing the default copy-collation settingTo change the default number of copies Changing the default number of copiesTo copy a multiple-page stack of two-sided originals Copying two-sided originalsScanning Input tray Loading originals to scanTape, or staples Understanding scanning methods Canceling a scan job Scanning to a folder Scanning from the device control panelProgramming the Scan to button Scanning to e-mailTo scan to a file Scanning by using hp LaserJet Scan softwareClick Settings Scanning to another software program Scanning to the Readiris OCR software To scan from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program Scanning from a WIA-enabled program Windows XP onlyReadiris Scanning by using OCRResolution and color guidelines Scanner resolution and colorColor Setting Recommended useEnww Faxing Faxing Cleaning and maintenance To clean the glass Cleaning the outside of the deviceTo clean the exterior To clean the media path Cleaning the media pathEnww Troubleshooting Device does not turn on Is power reaching the device?Faded device control panel display Black lines or dotsDoes the document contain blank pages? Does the configuration page print?Pages print but are totally blank Is the sealing tape still in the print cartridge?Are media jams present? Pages did not printDoes a message appear on your computer screen? Is media being pulled into the device correctly?Is the printed page different from what appears onscreen? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the print quality poor?Cannot access port in use by another application Onscreen error messages appearPrinter not responding/error writing to LPT1 More than one sheet feeds at one time Paper-handling problems existMedia curls when fed through device Print is skewed crookedAre graphics or text missing? Are there blank pages? Printed page is different from what appears onscreenIs the text garbled, incorrect, or incomplete? Is the quality of the graphics poor? To clear a media jam Media jams occur in the printerEnww To clear other media jams Tips to avoid media jams Toner specks Print quality is unacceptableLight print or fade Dropouts Vertical linesToner smear Gray backgroundVertical repetitive defects Loose tonerSkew Misformed charactersWrinkles or creases Curl or waveToner scatter outline Door open or no print cartridge Device control panel error messages appearResolving common error messages Critical error messagesAlert messages Enww Is the ADF media lever set correctly? No copy came outIs media loaded in the input tray? Is the original of poor quality? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the print cartridge low on toner?Copy quality is unacceptable Preventing problemsAutomatic document feeder ADF media lever Media jams occur in the automatic document feeder ADFTypical automatic document feeder ADF jam locations To clear a media jam from the automatic document feeder ADF Blank pages Copy defects are apparentVertical white or faded stripes Black dots or streaks Wrong original was copiedToo light or dark Unwanted linesIs the image skewed crooked? Is the image quality better when the document is printed?Scanned image is of poor quality Is the original a second-generation photo or picture?Part of the image did not scan Is your computer set for bidirectional communication? Is your resolution or color level set too high?Scan takes too long Is your software set to scan in color?Common scanning error messages Error messages appearScan quality is unacceptable Electrical specifications1 SpecificationsPhysical specifications Environmental specificationsAcoustic emissions1 HP LaserJet 3015 all-in-one HP LaserJet 3015 all-in-one specificationsAutomatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww 117 Regulatory InformationFCC regulations Telephone consumer protection act United States IC CS-03 requirements Canada DOC regulations Safety statementsLaser safety statement Korean EMI statement Laser statement for FinlandAustralia Product Options Declaration of ConformityEnvironmental product stewardship program Material restrictions HP LaserJet printing suppliesReturns Non-U.S. returns Paper Voorschriften NederlandsFor more information Material safety data sheets HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty HP limited warranty statementAppendix C HP limited warranty statement 131 HP parts and accessoriesPrinting supplies Ordering HP parts and accessoriesHP parts and accessories chart AccessoriesSupplementary documentation Replacement partsHP LaserJet print cartridges Saving toner Enww 137 Service and supportRepackaging guidelines Obtaining hardware serviceTo obtain hardware service Returning the unitTo remove the media input tray Extended warranty What needs to be done? Service information formEnww 1284-B GlossaryECP Twain Enww Index Symbols/NumericsEnergy Star Enww Enww ADF Twain Page Q2669-90902