Tips to avoid media jams | HP 3015 specs

Note	If you turned the device off before clearing the media jam, turn it on again, and then restart
	your printing or copying job.
	If the media has jammed in the automatic document feeder (ADF), see Media jams occur in
	the automatic document feeder (ADF).

Tips to avoid media jams

●Make sure the automatic document feeder (ADF) media lever is in the correct position for the media you are using. Slide it to the single-sheet setting (to the right) when you are printing on thick media. Slide it to the multiple-sheet setting (to the left) when you are printing on regular media. For more information, see Loading originals to copy or Loading originals to scan.

●Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.

●Check that the input tray is securely in place.

●Do not add print media into the input tray while the device is printing.

●Use only HP-recommended media types. See Device media specifications for more information about print media types.

●Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.

●Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.

88 Chapter 8 Troubleshooting

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HP 3015 manual Tips to avoid media jams

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Appendix a Specifications Vii Appendix D HP parts and accessories Viii Getting to know your device Package contents Identifying the hp LaserJet 3015 all-in-one Device features Paper handling Identifying the hardware components HP LaserJet 3015 all-in-one hardware components Identifying the device control panel components Identifying the software components Media input tray paper sizes Print-media specificationsSupported paper weights and sizes Priority input slot paper sizes Automatic document feeder ADF paper sizes Setting or feature HP toolbox Control panel Supported browsers Using the hp toolboxSupported operating systems To view the hp toolbox Status tab Hp toolbox sectionsOther links Fax tab Documentation tab Troubleshooting tabScan to... tab Restoring the factory-set defaults Using the device control panelPrinting a configuration Printing a device control panel menu map Changing the device control panel display language Changing the default media sizeUsing the device volume controls To change the ring volume of the fax To change the alarm volumeTo change the volume for the fax To change the device control panel key-press volume Printing Printing by using manual feed To print by using manual feed Stopping or canceling a print job To change settings for a print job Changing print settingsTo change default settings across all programs Printer drivers To change print-quality settings for all future jobs Understanding print-quality settingsTo temporarily change print-quality settings To use EconoMode to save toner Enww To gain access to the optimizing feature Optimizing print quality for media types Device media specifications Paper Guidelines for using mediaCommon media problems table Labels Envelope construction TransparenciesEnvelopes Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelopes with double-side seams Envelope storage Card stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADF Printing on envelopes To print on one envelope To print on multiple envelopes Type is drop-down list Printing on transparencies and labels To print on transparencies or labels Type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted forms Printing on custom-sized media or card stock To print on custom-sized media or card stock On the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexingTo manually duplex Enww Printing multiple pages on a single sheet of media To print multiple pages on a single sheet Printing booklets To print booklets Printing booklets To use the watermark feature Printing watermarks Copying Loading originals to copy Loading originals to copy Canceling a copy job Starting a copy job To adjust the default copy quality Adjusting the copy qualityTo adjust the copy quality for the current job To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current job Enww Changing the default copy-collation setting To change the default copy-collation setting Changing the default number of copies To change the default number of copies Copying two-sided originals To copy a multiple-page stack of two-sided originals Scanning Loading originals to scan Input tray Tape, or staples Understanding scanning methods Canceling a scan job Scanning to e-mail Scanning from the device control panelProgramming the Scan to button Scanning to a folder To scan to a file Scanning by using hp LaserJet Scan softwareClick Settings Scanning to another software program Scanning to the Readiris OCR software Scanning from a WIA-enabled program Windows XP only Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled program Scanning by using OCR Readiris Scanner resolution and color Resolution and color guidelines Setting Recommended use Color Enww Faxing Faxing Cleaning and maintenance To clean the glass Cleaning the outside of the deviceTo clean the exterior Cleaning the media path To clean the media path Enww Troubleshooting Is power reaching the device? Device does not turn on Black lines or dots Faded device control panel display Is the sealing tape still in the print cartridge? Does the configuration page print?Pages print but are totally blank Does the document contain blank pages? Is media being pulled into the device correctly? Pages did not printDoes a message appear on your computer screen? Are media jams present? Is the print quality poor? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the printed page different from what appears onscreen? Cannot access port in use by another application Onscreen error messages appearPrinter not responding/error writing to LPT1 Print is skewed crooked Paper-handling problems existMedia curls when fed through device More than one sheet feeds at one time Are graphics or text missing? Are there blank pages? Printed page is different from what appears onscreenIs the text garbled, incorrect, or incomplete? Is the quality of the graphics poor? Media jams occur in the printer To clear a media jam Enww To clear other media jams Tips to avoid media jams Toner specks Print quality is unacceptableLight print or fade Vertical lines Dropouts Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Skew Curl or wave Wrinkles or creases Toner scatter outline Critical error messages Device control panel error messages appearResolving common error messages Door open or no print cartridge Alert messages Enww Is the ADF media lever set correctly? No copy came outIs media loaded in the input tray? Is the print cartridge low on toner? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the original of poor quality? Preventing problems Copy quality is unacceptable Automatic document feeder ADF media lever Media jams occur in the automatic document feeder ADFTypical automatic document feeder ADF jam locations To clear a media jam from the automatic document feeder ADF Blank pages Copy defects are apparentVertical white or faded stripes Unwanted lines Wrong original was copiedToo light or dark Black dots or streaks Is the original a second-generation photo or picture? Is the image quality better when the document is printed?Scanned image is of poor quality Is the image skewed crooked? Part of the image did not scan Is your software set to scan in color? Is your resolution or color level set too high?Scan takes too long Is your computer set for bidirectional communication? Error messages appear Common scanning error messages Scan quality is unacceptable Environmental specifications SpecificationsPhysical specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3015 all-in-one specifications HP LaserJet 3015 all-in-one Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww Regulatory Information 117 FCC regulations Telephone consumer protection act United States IC CS-03 requirements Canada DOC regulations Safety statementsLaser safety statement Laser statement for Finland Korean EMI statement Australia Declaration of Conformity Product Options Environmental product stewardship program Material restrictions HP LaserJet printing suppliesReturns Non-U.S. returns Paper Voorschriften NederlandsFor more information Material safety data sheets HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty Appendix C HP limited warranty statement HP parts and accessories 131 Accessories Ordering HP parts and accessoriesHP parts and accessories chart Printing supplies Replacement parts Supplementary documentation HP LaserJet print cartridges Saving toner Enww Service and support 137 Returning the unit Obtaining hardware serviceTo obtain hardware service Repackaging guidelines To remove the media input tray Extended warranty Service information form What needs to be done? Enww Glossary 1284-B ECP Twain Enww Symbols/Numerics Index Energy Star Enww Enww ADF Twain Page Q2669-90902