Media jams occur in the automatic document feeder ADF | HP 3015

Media jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a copy, scan, or fax job.

You are notified of a media jam by a software error message and the Doc feeder jam Clear, Reload message that appears on the device control panel display.

●The ADF input tray is loaded incorrectly or is too full. See Loading originals to copy for more information.

●The media does not meet HP specifications. See Selecting media for the automatic document feeder (ADF) for more information.

Typical automatic document feeder (ADF) jam locations

●Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page. If you feel resistance, see To clear a media jam from the automatic document feeder (ADF) for instructions.

●Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page. If you feel resistance, see To clear a media jam from the automatic document feeder (ADF) for instructions.

●Intermediate location: If the page is sticking out of both the input tray and into the output area, see To clear a media jam from the automatic document feeder (ADF) for instructions.

Automatic document feeder (ADF) media lever

If you are using thick media, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.

When you have finished, copying, scanning, or faxing, slide the ADF media lever back to the multiple-sheet setting (to the left).

102 Chapter 8 Troubleshooting

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HP 3015 manual Media jams occur in the automatic document feeder ADF, Typical automatic document feeder ADF jam locations

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Appendix a Specifications Vii Appendix D HP parts and accessories Viii Getting to know your device Package contents Identifying the hp LaserJet 3015 all-in-one Device features Paper handling Identifying the hardware components HP LaserJet 3015 all-in-one hardware components Identifying the device control panel components Identifying the software components Supported paper weights and sizes Print-media specificationsMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizes Setting or feature HP toolbox Control panel Using the hp toolbox Supported operating systemsSupported browsers To view the hp toolbox Hp toolbox sections Other linksStatus tab Fax tab Scan to... tab Troubleshooting tabDocumentation tab Using the device control panel Printing a configurationRestoring the factory-set defaults Printing a device control panel menu map Using the device volume controls Changing the default media sizeChanging the device control panel display language To change the volume for the fax To change the alarm volumeTo change the ring volume of the fax To change the device control panel key-press volume Printing Printing by using manual feed To print by using manual feed Stopping or canceling a print job Changing print settings To change default settings across all programsTo change settings for a print job Printer drivers Understanding print-quality settings To temporarily change print-quality settingsTo change print-quality settings for all future jobs To use EconoMode to save toner Enww To gain access to the optimizing feature Optimizing print quality for media types Device media specifications Guidelines for using media Common media problems tablePaper Labels Envelopes TransparenciesEnvelope construction Card stock and heavy media Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Envelope storage Card stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADF Printing on envelopes To print on one envelope To print on multiple envelopes Type is drop-down list Printing on transparencies and labels To print on transparencies or labels Type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted forms Printing on custom-sized media or card stock To print on custom-sized media or card stock To manually duplex Printing on both sides of the media manual duplexingOn the Finishing tab, select Print on Both Sides Enww Printing multiple pages on a single sheet of media To print multiple pages on a single sheet Printing booklets To print booklets Printing booklets To use the watermark feature Printing watermarks Copying Loading originals to copy Loading originals to copy Canceling a copy job Starting a copy job To adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current job Enww Changing the default copy-collation setting To change the default copy-collation setting Changing the default number of copies To change the default number of copies Copying two-sided originals To copy a multiple-page stack of two-sided originals Scanning Loading originals to scan Input tray Tape, or staples Understanding scanning methods Canceling a scan job Scanning from the device control panel Programming the Scan to buttonScanning to e-mail Scanning to a folder Click Settings Scanning by using hp LaserJet Scan softwareTo scan to a file Scanning to another software program Scanning to the Readiris OCR software Using TWAIN-compliant and WIA-compliant software Scanning from a TWAIN-enabled programScanning from a WIA-enabled program Windows XP only To scan from a TWAIN-enabled program Scanning by using OCR Readiris Scanner resolution and color Resolution and color guidelines Setting Recommended use Color Enww Faxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass Cleaning the media path To clean the media path Enww Troubleshooting Is power reaching the device? Device does not turn on Black lines or dots Faded device control panel display Does the configuration page print? Pages print but are totally blankIs the sealing tape still in the print cartridge? Does the document contain blank pages? Pages did not print Does a message appear on your computer screen?Is media being pulled into the device correctly? Are media jams present? Pages printed, but a problem exists Are the device settings appropriate for the print media?Is the print quality poor? Is the printed page different from what appears onscreen? Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application Paper-handling problems exist Media curls when fed through devicePrint is skewed crooked More than one sheet feeds at one time Is the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is the quality of the graphics poor? Media jams occur in the printer To clear a media jam Enww To clear other media jams Tips to avoid media jams Light print or fade Print quality is unacceptableToner specks Vertical lines Dropouts Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Skew Curl or wave Wrinkles or creases Toner scatter outline Device control panel error messages appear Resolving common error messagesCritical error messages Door open or no print cartridge Alert messages Enww Is media loaded in the input tray? No copy came outIs the ADF media lever set correctly? Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge?Is the print cartridge low on toner? Is the original of poor quality? Preventing problems Copy quality is unacceptable Typical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFAutomatic document feeder ADF media lever To clear a media jam from the automatic document feeder ADF Vertical white or faded stripes Copy defects are apparentBlank pages Wrong original was copied Too light or darkUnwanted lines Black dots or streaks Is the image quality better when the document is printed? Scanned image is of poor qualityIs the original a second-generation photo or picture? Is the image skewed crooked? Part of the image did not scan Is your resolution or color level set too high? Scan takes too longIs your software set to scan in color? Is your computer set for bidirectional communication? Error messages appear Common scanning error messages Scan quality is unacceptable Specifications Physical specificationsEnvironmental specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3015 all-in-one specifications HP LaserJet 3015 all-in-one Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww Regulatory Information 117 FCC regulations Telephone consumer protection act United States IC CS-03 requirements Laser safety statement Safety statementsCanada DOC regulations Laser statement for Finland Korean EMI statement Australia Declaration of Conformity Product Options Environmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsVoorschriften Material safety data sheets HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty Appendix C HP limited warranty statement HP parts and accessories 131 Ordering HP parts and accessories HP parts and accessories chartAccessories Printing supplies Replacement parts Supplementary documentation HP LaserJet print cartridges Saving toner Enww Service and support 137 Obtaining hardware service To obtain hardware serviceReturning the unit Repackaging guidelines To remove the media input tray Extended warranty Service information form What needs to be done? Enww Glossary 1284-B ECP Twain Enww Symbols/Numerics Index Energy Star Enww Enww ADF Twain Page Q2669-90902