Pages printed, but a problem exists | HP 3015 manual

Pages printed, but a problem exists

Try these tips when pages are printed on, but a problem exists.

Is the print quality poor?

See Print quality is unacceptable for more information.

Is the printed page different from what appears onscreen?

See Printed page is different from what appears onscreen for more information.

Are the device settings appropriate for the print media?

See Paper-handling problems exist for more information.

80 Chapter 8 Troubleshooting

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HP 3015 manual Pages printed, but a problem exists, Is the print quality poor?

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Appendix a Specifications Vii Appendix D HP parts and accessories Viii Getting to know your device Package contents Identifying the hp LaserJet 3015 all-in-one Device features Paper handling Identifying the hardware components HP LaserJet 3015 all-in-one hardware components Identifying the device control panel components Identifying the software components Print-media specifications Supported paper weights and sizesMedia input tray paper sizes Priority input slot paper sizes Automatic document feeder ADF paper sizes Setting or feature HP toolbox Control panel Supported browsers Using the hp toolboxSupported operating systems To view the hp toolbox Status tab Hp toolbox sectionsOther links Fax tab Troubleshooting tab Scan to... tabDocumentation tab Restoring the factory-set defaults Using the device control panelPrinting a configuration Printing a device control panel menu map Changing the default media size Using the device volume controlsChanging the device control panel display language To change the alarm volume To change the volume for the faxTo change the ring volume of the fax To change the device control panel key-press volume Printing Printing by using manual feed To print by using manual feed Stopping or canceling a print job To change settings for a print job Changing print settingsTo change default settings across all programs Printer drivers To change print-quality settings for all future jobs Understanding print-quality settingsTo temporarily change print-quality settings To use EconoMode to save toner Enww To gain access to the optimizing feature Optimizing print quality for media types Device media specifications Paper Guidelines for using mediaCommon media problems table Labels Transparencies EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Card stock and heavy mediaEnvelopes with double-side seams Envelope storage Card stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADF Printing on envelopes To print on one envelope To print on multiple envelopes Type is drop-down list Printing on transparencies and labels To print on transparencies or labels Type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted forms Printing on custom-sized media or card stock To print on custom-sized media or card stock Printing on both sides of the media manual duplexing To manually duplexOn the Finishing tab, select Print on Both Sides Enww Printing multiple pages on a single sheet of media To print multiple pages on a single sheet Printing booklets To print booklets Printing booklets To use the watermark feature Printing watermarks Copying Loading originals to copy Loading originals to copy Canceling a copy job Starting a copy job Adjusting the copy quality To adjust the copy quality for the current jobTo adjust the default copy quality Adjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current job Enww Changing the default copy-collation setting To change the default copy-collation setting Changing the default number of copies To change the default number of copies Copying two-sided originals To copy a multiple-page stack of two-sided originals Scanning Loading originals to scan Input tray Tape, or staples Understanding scanning methods Canceling a scan job Scanning to e-mail Scanning from the device control panelProgramming the Scan to button Scanning to a folder Scanning by using hp LaserJet Scan software Click SettingsTo scan to a file Scanning to another software program Scanning to the Readiris OCR software Scanning from a WIA-enabled program Windows XP only Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program To scan from a TWAIN-enabled program Scanning by using OCR Readiris Scanner resolution and color Resolution and color guidelines Setting Recommended use Color Enww Faxing Faxing Cleaning and maintenance Cleaning the outside of the device To clean the exteriorTo clean the glass Cleaning the media path To clean the media path Enww Troubleshooting Is power reaching the device? Device does not turn on Black lines or dots Faded device control panel display Is the sealing tape still in the print cartridge? Does the configuration page print?Pages print but are totally blank Does the document contain blank pages? Is media being pulled into the device correctly? Pages did not printDoes a message appear on your computer screen? Are media jams present? Is the print quality poor? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the printed page different from what appears onscreen? Onscreen error messages appear Printer not responding/error writing to LPT1Cannot access port in use by another application Print is skewed crooked Paper-handling problems existMedia curls when fed through device More than one sheet feeds at one time Printed page is different from what appears onscreen Is the text garbled, incorrect, or incomplete?Are graphics or text missing? Are there blank pages? Is the quality of the graphics poor? Media jams occur in the printer To clear a media jam Enww To clear other media jams Tips to avoid media jams Print quality is unacceptable Light print or fadeToner specks Vertical lines Dropouts Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Skew Curl or wave Wrinkles or creases Toner scatter outline Critical error messages Device control panel error messages appearResolving common error messages Door open or no print cartridge Alert messages Enww No copy came out Is media loaded in the input tray?Is the ADF media lever set correctly? Is the print cartridge low on toner? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the original of poor quality? Preventing problems Copy quality is unacceptable Media jams occur in the automatic document feeder ADF Typical automatic document feeder ADF jam locationsAutomatic document feeder ADF media lever To clear a media jam from the automatic document feeder ADF Copy defects are apparent Vertical white or faded stripesBlank pages Unwanted lines Wrong original was copiedToo light or dark Black dots or streaks Is the original a second-generation photo or picture? Is the image quality better when the document is printed?Scanned image is of poor quality Is the image skewed crooked? Part of the image did not scan Is your software set to scan in color? Is your resolution or color level set too high?Scan takes too long Is your computer set for bidirectional communication? Error messages appear Common scanning error messages Scan quality is unacceptable Environmental specifications SpecificationsPhysical specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3015 all-in-one specifications HP LaserJet 3015 all-in-one Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww Regulatory Information 117 FCC regulations Telephone consumer protection act United States IC CS-03 requirements Safety statements Laser safety statementCanada DOC regulations Laser statement for Finland Korean EMI statement Australia Declaration of Conformity Product Options Environmental product stewardship program HP LaserJet printing supplies Returns Non-U.S. returns PaperMaterial restrictions Nederlands For more informationVoorschriften Material safety data sheets HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty Appendix C HP limited warranty statement HP parts and accessories 131 Accessories Ordering HP parts and accessoriesHP parts and accessories chart Printing supplies Replacement parts Supplementary documentation HP LaserJet print cartridges Saving toner Enww Service and support 137 Returning the unit Obtaining hardware serviceTo obtain hardware service Repackaging guidelines To remove the media input tray Extended warranty Service information form What needs to be done? Enww Glossary 1284-B ECP Twain Enww Symbols/Numerics Index Energy Star Enww Enww ADF Twain Page Q2669-90902