Troubleshooting | HP 3015 manual

8

Note

Troubleshooting

Use this section to find tips for solving problems with the device:

●Device does not turn on

●The device control panel display has black lines or dots, or fades

●Pages print but are totally blank

●Pages did not print

●Pages printed, but a problem exists

●Onscreen error messages appear

●Paper-handling problems exist

●Printed page is different from what appears onscreen

●Media jams occur in the printer

●Print quality is unacceptable

●Device control panel error messages appear

●No copy came out

●Copies are blank, or images are missing or faded

●Copy quality is unacceptable

●Media jams occur in the automatic document feeder (ADF)

●Copy defects are apparent

●Scanned image is of poor quality

●Part of the image did not scan

●The scan takes too long

●Error messages appear

●Scan quality is unacceptable

Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see Changing the settings by using the hp toolbox or the device control panel.

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HP 3015 manual Troubleshooting

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Vii Appendix a Specifications Viii Appendix D HP parts and accessories Getting to know your device Identifying the hp LaserJet 3015 all-in-one Package contents Paper handling Device features HP LaserJet 3015 all-in-one hardware components Identifying the hardware components Identifying the device control panel components Identifying the software components Supported paper weights and sizes Print-media specificationsMedia input tray paper sizes Automatic document feeder ADF paper sizes Priority input slot paper sizes Setting or feature HP toolbox Control panel Supported operating systems Using the hp toolboxSupported browsers To view the hp toolbox Other links Hp toolbox sectionsStatus tab Fax tab Scan to... tab Troubleshooting tabDocumentation tab Printing a configuration Using the device control panelRestoring the factory-set defaults Printing a device control panel menu map Using the device volume controls Changing the default media sizeChanging the device control panel display language To change the volume for the fax To change the alarm volumeTo change the ring volume of the fax To change the device control panel key-press volume Printing To print by using manual feed Printing by using manual feed Stopping or canceling a print job To change default settings across all programs Changing print settingsTo change settings for a print job Printer drivers To temporarily change print-quality settings Understanding print-quality settingsTo change print-quality settings for all future jobs To use EconoMode to save toner Enww Optimizing print quality for media types To gain access to the optimizing feature Device media specifications Common media problems table Guidelines for using mediaPaper Labels Envelopes TransparenciesEnvelope construction Envelopes with double-side seams Card stock and heavy mediaEnvelopes with adhesive strips or flaps Envelope storage Card stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specifications To print on one envelope Printing on envelopes To print on multiple envelopes Type is drop-down list To print on transparencies or labels Printing on transparencies and labels Type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or card stock Printing on custom-sized media or card stock To manually duplex Printing on both sides of the media manual duplexingOn the Finishing tab, select Print on Both Sides Enww To print multiple pages on a single sheet Printing multiple pages on a single sheet of media To print booklets Printing booklets Printing booklets Printing watermarks To use the watermark feature Copying Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy job To adjust the copy quality for the current job Adjusting the copy qualityTo adjust the default copy quality To adjust the lighter/darker setting for the current job Adjusting the lighter/darker contrast settingTo adjust the default lighter/darker setting Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size Enww To change the default copy-collation setting Changing the default copy-collation setting To change the default number of copies Changing the default number of copies To copy a multiple-page stack of two-sided originals Copying two-sided originals Scanning Input tray Loading originals to scan Tape, or staples Understanding scanning methods Canceling a scan job Programming the Scan to button Scanning from the device control panelScanning to e-mail Scanning to a folder Click Settings Scanning by using hp LaserJet Scan softwareTo scan to a file Scanning to another software program Scanning to the Readiris OCR software Scanning from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a WIA-enabled program Windows XP only To scan from a TWAIN-enabled program Readiris Scanning by using OCR Resolution and color guidelines Scanner resolution and color Color Setting Recommended use Enww Faxing Faxing Cleaning and maintenance To clean the exterior Cleaning the outside of the deviceTo clean the glass To clean the media path Cleaning the media path Enww Troubleshooting Device does not turn on Is power reaching the device? Faded device control panel display Black lines or dots Pages print but are totally blank Does the configuration page print?Is the sealing tape still in the print cartridge? Does the document contain blank pages? Does a message appear on your computer screen? Pages did not printIs media being pulled into the device correctly? Are media jams present? Are the device settings appropriate for the print media? Pages printed, but a problem existsIs the print quality poor? Is the printed page different from what appears onscreen? Printer not responding/error writing to LPT1 Onscreen error messages appearCannot access port in use by another application Media curls when fed through device Paper-handling problems existPrint is skewed crooked More than one sheet feeds at one time Is the text garbled, incorrect, or incomplete? Printed page is different from what appears onscreenAre graphics or text missing? Are there blank pages? Is the quality of the graphics poor? To clear a media jam Media jams occur in the printer Enww To clear other media jams Tips to avoid media jams Light print or fade Print quality is unacceptableToner specks Dropouts Vertical lines Toner smear Gray background Vertical repetitive defects Loose toner Skew Misformed characters Wrinkles or creases Curl or wave Toner scatter outline Resolving common error messages Device control panel error messages appearCritical error messages Door open or no print cartridge Alert messages Enww Is media loaded in the input tray? No copy came outIs the ADF media lever set correctly? Has the sealing tape been removed from the print cartridge? Copies are blank, or images are missing or fadedIs the print cartridge low on toner? Is the original of poor quality? Copy quality is unacceptable Preventing problems Typical automatic document feeder ADF jam locations Media jams occur in the automatic document feeder ADFAutomatic document feeder ADF media lever To clear a media jam from the automatic document feeder ADF Vertical white or faded stripes Copy defects are apparentBlank pages Too light or dark Wrong original was copiedUnwanted lines Black dots or streaks Scanned image is of poor quality Is the image quality better when the document is printed?Is the original a second-generation photo or picture? Is the image skewed crooked? Part of the image did not scan Scan takes too long Is your resolution or color level set too high?Is your software set to scan in color? Is your computer set for bidirectional communication? Common scanning error messages Error messages appear Scan quality is unacceptable Physical specifications SpecificationsEnvironmental specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3015 all-in-one HP LaserJet 3015 all-in-one specifications Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww 117 Regulatory Information FCC regulations Telephone consumer protection act United States IC CS-03 requirements Laser safety statement Safety statementsCanada DOC regulations Korean EMI statement Laser statement for Finland Australia Product Options Declaration of Conformity Environmental product stewardship program Returns Non-U.S. returns Paper HP LaserJet printing suppliesMaterial restrictions For more information NederlandsVoorschriften Material safety data sheets HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty HP limited warranty statement Appendix C HP limited warranty statement 131 HP parts and accessories HP parts and accessories chart Ordering HP parts and accessoriesAccessories Printing supplies Supplementary documentation Replacement parts HP LaserJet print cartridges Saving toner Enww 137 Service and support To obtain hardware service Obtaining hardware serviceReturning the unit Repackaging guidelines To remove the media input tray Extended warranty What needs to be done? Service information form Enww 1284-B Glossary ECP Twain Enww Index Symbols/Numerics Energy Star Enww Enww ADF Twain Page Q2669-90902