Scan quality is unacceptable
This section provides information about improving scan quality by preventing or correcting problems.
Preventing problems
The following are a few simple steps you can take to improve copy and scan quality:
●Use
●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Loading originals to scan for instructions.
●Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color for more information.
●Recurring feed problems indicate that the separation pad is worn. See Ordering HP parts and accessories to order a new separation pad.
●Use or make a carrier sheet to protect your originals.
Blank pages
●The original might have been loaded upside down. In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF, with the media stack face- down and the first page to be scanned on the bottom of the stack. See Loading originals to scan for instructions.
Too light or dark
●Try adjusting the settings.
Make sure you have the correct resolution and color settings. See Scanner resolution and color for more information.
Unwanted lines
●Ink, glue, correction fluid, or an unwanted substance might be on the scanner. Try cleaning the scanner surface. See Cleaning the outside of the device for instructions.
Black dots or streaks
●Ink, glue, correction fluid, or an unwanted substance might be on the scanner surface. Try cleaning the scanner surface. See Cleaning the outside of the device for instructions.
Unclear text
●Try adjusting the settings.
Make sure you have the correct resolution and color settings. See Scanner resolution and color for more information.
110 Chapter 8 Troubleshooting | ENWW |
