Service and support, 137 | HP 3015 specification

E Service and support

Use these topics to learn about obtaining device service and support.

●Obtaining hardware service

●Extended warranty

●Service information form

ENWW

137

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HP 3015 manual Service and support, 137

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Vii Appendix a Specifications Viii Appendix D HP parts and accessories Getting to know your device Identifying the hp LaserJet 3015 all-in-one Package contents Paper handling Device features HP LaserJet 3015 all-in-one hardware components Identifying the hardware components Identifying the device control panel components Identifying the software components Print-media specifications Supported paper weights and sizesMedia input tray paper sizes Automatic document feeder ADF paper sizes Priority input slot paper sizes Setting or feature HP toolbox Control panel To view the hp toolbox Using the hp toolboxSupported operating systems Supported browsers Fax tab Hp toolbox sectionsOther links Status tab Troubleshooting tab Scan to... tabDocumentation tab Printing a device control panel menu map Using the device control panelPrinting a configuration Restoring the factory-set defaults Changing the default media size Using the device volume controlsChanging the device control panel display language To change the alarm volume To change the volume for the faxTo change the ring volume of the fax To change the device control panel key-press volume Printing To print by using manual feed Printing by using manual feed Stopping or canceling a print job Printer drivers Changing print settingsTo change default settings across all programs To change settings for a print job To use EconoMode to save toner Understanding print-quality settingsTo temporarily change print-quality settings To change print-quality settings for all future jobs Enww Optimizing print quality for media types To gain access to the optimizing feature Device media specifications Labels Guidelines for using mediaCommon media problems table Paper Transparencies EnvelopesEnvelope construction Envelope storage Card stock and heavy mediaEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock guidelines Selecting media for the automatic document feeder ADF Automatic document feeder ADF specifications To print on one envelope Printing on envelopes To print on multiple envelopes Type is drop-down list To print on transparencies or labels Printing on transparencies and labels Type from the Type is drop-down list To print on letterhead and preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or card stock Printing on custom-sized media or card stock Printing on both sides of the media manual duplexing To manually duplexOn the Finishing tab, select Print on Both Sides Enww To print multiple pages on a single sheet Printing multiple pages on a single sheet of media To print booklets Printing booklets Printing booklets Printing watermarks To use the watermark feature Copying Loading originals to copy Loading originals to copy Starting a copy job Canceling a copy job Adjusting the copy quality To adjust the copy quality for the current jobTo adjust the default copy quality Adjusting the lighter/darker contrast setting To adjust the lighter/darker setting for the current jobTo adjust the default lighter/darker setting Reducing or enlarging copies To reduce or enlarge copies for the current job To change the default copy size Enww To change the default copy-collation setting Changing the default copy-collation setting To change the default number of copies Changing the default number of copies To copy a multiple-page stack of two-sided originals Copying two-sided originals Scanning Input tray Loading originals to scan Tape, or staples Understanding scanning methods Canceling a scan job Scanning to a folder Scanning from the device control panelProgramming the Scan to button Scanning to e-mail Scanning by using hp LaserJet Scan software Click SettingsTo scan to a file Scanning to another software program Scanning to the Readiris OCR software To scan from a TWAIN-enabled program Using TWAIN-compliant and WIA-compliant softwareScanning from a TWAIN-enabled program Scanning from a WIA-enabled program Windows XP only Readiris Scanning by using OCR Resolution and color guidelines Scanner resolution and color Color Setting Recommended use Enww Faxing Faxing Cleaning and maintenance Cleaning the outside of the device To clean the exteriorTo clean the glass To clean the media path Cleaning the media path Enww Troubleshooting Device does not turn on Is power reaching the device? Faded device control panel display Black lines or dots Does the document contain blank pages? Does the configuration page print?Pages print but are totally blank Is the sealing tape still in the print cartridge? Are media jams present? Pages did not printDoes a message appear on your computer screen? Is media being pulled into the device correctly? Is the printed page different from what appears onscreen? Pages printed, but a problem existsAre the device settings appropriate for the print media? Is the print quality poor? Onscreen error messages appear Printer not responding/error writing to LPT1Cannot access port in use by another application More than one sheet feeds at one time Paper-handling problems existMedia curls when fed through device Print is skewed crooked Printed page is different from what appears onscreen Is the text garbled, incorrect, or incomplete?Are graphics or text missing? Are there blank pages? Is the quality of the graphics poor? To clear a media jam Media jams occur in the printer Enww To clear other media jams Tips to avoid media jams Print quality is unacceptable Light print or fadeToner specks Dropouts Vertical lines Toner smear Gray background Vertical repetitive defects Loose toner Skew Misformed characters Wrinkles or creases Curl or wave Toner scatter outline Door open or no print cartridge Device control panel error messages appearResolving common error messages Critical error messages Alert messages Enww No copy came out Is media loaded in the input tray?Is the ADF media lever set correctly? Is the original of poor quality? Copies are blank, or images are missing or fadedHas the sealing tape been removed from the print cartridge? Is the print cartridge low on toner? Copy quality is unacceptable Preventing problems Media jams occur in the automatic document feeder ADF Typical automatic document feeder ADF jam locationsAutomatic document feeder ADF media lever To clear a media jam from the automatic document feeder ADF Copy defects are apparent Vertical white or faded stripesBlank pages Black dots or streaks Wrong original was copiedToo light or dark Unwanted lines Is the image skewed crooked? Is the image quality better when the document is printed?Scanned image is of poor quality Is the original a second-generation photo or picture? Part of the image did not scan Is your computer set for bidirectional communication? Is your resolution or color level set too high?Scan takes too long Is your software set to scan in color? Common scanning error messages Error messages appear Scan quality is unacceptable Electrical specifications1 SpecificationsPhysical specifications Environmental specifications Acoustic emissions1 HP LaserJet 3015 all-in-one HP LaserJet 3015 all-in-one specifications Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww 117 Regulatory Information FCC regulations Telephone consumer protection act United States IC CS-03 requirements Safety statements Laser safety statementCanada DOC regulations Korean EMI statement Laser statement for Finland Australia Product Options Declaration of Conformity Environmental product stewardship program HP LaserJet printing supplies Returns Non-U.S. returns PaperMaterial restrictions Nederlands For more informationVoorschriften Material safety data sheets HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty HP limited warranty statement Appendix C HP limited warranty statement 131 HP parts and accessories Printing supplies Ordering HP parts and accessoriesHP parts and accessories chart Accessories Supplementary documentation Replacement parts HP LaserJet print cartridges Saving toner Enww 137 Service and support Repackaging guidelines Obtaining hardware serviceTo obtain hardware service Returning the unit To remove the media input tray Extended warranty What needs to be done? Service information form Enww 1284-B Glossary ECP Twain Enww Index Symbols/Numerics Energy Star Enww Enww ADF Twain Page Q2669-90902