Obtaining hardware service
Note | Warranty service and support options might vary depending on your country/region. For |
| additional support information, visit http://www.hp.com. |
CAUTION
CAUTION
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support options:
●HP repair services. You can return the device to an HP repair center, depending on your location. You can also obtain telephone support by calling the appropriate telephone number listed on the support flyer that came with the device.
●HP authorized service provider. You can return the unit to a local authorized service dealer.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information form to ensure the most accurate repairs.
Shipping damage resulting from inadequate packaging is the customer’s responsibility. See the following repackaging guidelines.
Repackaging guidelines
●If possible, print a
●Remove and retain the print cartridge.
Toner left in the device during shipping can damage the device.
●Remove the media input tray and repackage it using the original packaging materials, if possible. See To remove the media input tray for instructions.
●Include the completed copy of the service information form below. Note on the form which items were returned.
●Use the original shipping container and packaging materials, if possible.
●Include samples that illustrate the problems you are having, if applicable.
●Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. Seal the paper or media in an airtight bag.
138 Appendix E Service and support | ENWW |