Paper-handling problems exist, Print is skewed crooked | HP 3015

Paper-handling problems exist

Use the tips in this section when the device experiences paper-handling problems.

Print is skewed (crooked)

Are the media guides adjusted properly?

Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. See Device media specifications or the start guide for more information.

More than one sheet feeds at one time

Is the media input tray too full?

See the start guide for more information about loading media input trays.

Is the media wrinkled, folded, or damaged?

Make sure the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.

Is the automatic document feeder (ADF) media lever set incorrectly?

Make sure the ADF media lever is set to the multiple-sheet setting (to the left).

Device does not pull media from the media input tray

Is the device in manual feed mode?

Try one of the following remedies:

●If Manual feed appears on the device control panel display, press MENU/ENTER to print the job.

●Make sure that the device is not in manual feed mode and print your job again.

Is the pickup roller dirty or damaged?

Contact a local HP authorized service provider. See Service and support for instructions.

Media curls when fed through device

See Curl or wave for more information.

82 Chapter 8 Troubleshooting

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HP 3015 manual Paper-handling problems exist, Print is skewed crooked, More than one sheet feeds at one time

Contents

Use Page User Guide Copyright Information Table of contents Copying Faxing Cleaning and maintenance 100 Appendix a Specifications Vii Appendix D HP parts and accessories Viii Getting to know your device Package contents Identifying the hp LaserJet 3015 all-in-one Device features Paper handling Identifying the hardware components HP LaserJet 3015 all-in-one hardware components Identifying the device control panel components Identifying the software components Media input tray paper sizes Print-media specificationsSupported paper weights and sizes Priority input slot paper sizes Automatic document feeder ADF paper sizes Setting or feature HP toolbox Control panel Using the hp toolbox Supported operating systemsSupported browsers To view the hp toolbox Hp toolbox sections Other linksStatus tab Fax tab Documentation tab Troubleshooting tabScan to... tab Using the device control panel Printing a configurationRestoring the factory-set defaults Printing a device control panel menu map Changing the device control panel display language Changing the default media sizeUsing the device volume controls To change the ring volume of the fax To change the alarm volumeTo change the volume for the fax To change the device control panel key-press volume Printing Printing by using manual feed To print by using manual feed Stopping or canceling a print job Changing print settings To change default settings across all programsTo change settings for a print job Printer drivers Understanding print-quality settings To temporarily change print-quality settingsTo change print-quality settings for all future jobs To use EconoMode to save toner Enww To gain access to the optimizing feature Optimizing print quality for media types Device media specifications Guidelines for using media Common media problems tablePaper Labels Envelope construction TransparenciesEnvelopes Card stock and heavy media Envelopes with double-side seamsEnvelopes with adhesive strips or flaps Envelope storage Card stock guidelines Automatic document feeder ADF specifications Selecting media for the automatic document feeder ADF Printing on envelopes To print on one envelope To print on multiple envelopes Type is drop-down list Printing on transparencies and labels To print on transparencies or labels Type from the Type is drop-down list Printing on letterhead and preprinted forms To print on letterhead and preprinted forms Printing on custom-sized media or card stock To print on custom-sized media or card stock On the Finishing tab, select Print on Both Sides Printing on both sides of the media manual duplexingTo manually duplex Enww Printing multiple pages on a single sheet of media To print multiple pages on a single sheet Printing booklets To print booklets Printing booklets To use the watermark feature Printing watermarks Copying Loading originals to copy Loading originals to copy Canceling a copy job Starting a copy job To adjust the default copy quality Adjusting the copy qualityTo adjust the copy quality for the current job To adjust the default lighter/darker setting Adjusting the lighter/darker contrast settingTo adjust the lighter/darker setting for the current job Reducing or enlarging copies To change the default copy size To reduce or enlarge copies for the current job Enww Changing the default copy-collation setting To change the default copy-collation setting Changing the default number of copies To change the default number of copies Copying two-sided originals To copy a multiple-page stack of two-sided originals Scanning Loading originals to scan Input tray Tape, or staples Understanding scanning methods Canceling a scan job Scanning from the device control panel Programming the Scan to buttonScanning to e-mail Scanning to a folder To scan to a file Scanning by using hp LaserJet Scan softwareClick Settings Scanning to another software program Scanning to the Readiris OCR software Using TWAIN-compliant and WIA-compliant software Scanning from a TWAIN-enabled programScanning from a WIA-enabled program Windows XP only To scan from a TWAIN-enabled program Scanning by using OCR Readiris Scanner resolution and color Resolution and color guidelines Setting Recommended use Color Enww Faxing Faxing Cleaning and maintenance To clean the glass Cleaning the outside of the deviceTo clean the exterior Cleaning the media path To clean the media path Enww Troubleshooting Is power reaching the device? Device does not turn on Black lines or dots Faded device control panel display Does the configuration page print? Pages print but are totally blankIs the sealing tape still in the print cartridge? Does the document contain blank pages? Pages did not print Does a message appear on your computer screen?Is media being pulled into the device correctly? Are media jams present? Pages printed, but a problem exists Are the device settings appropriate for the print media?Is the print quality poor? Is the printed page different from what appears onscreen? Cannot access port in use by another application Onscreen error messages appearPrinter not responding/error writing to LPT1 Paper-handling problems exist Media curls when fed through devicePrint is skewed crooked More than one sheet feeds at one time Are graphics or text missing? Are there blank pages? Printed page is different from what appears onscreenIs the text garbled, incorrect, or incomplete? Is the quality of the graphics poor? Media jams occur in the printer To clear a media jam Enww To clear other media jams Tips to avoid media jams Toner specks Print quality is unacceptableLight print or fade Vertical lines Dropouts Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Skew Curl or wave Wrinkles or creases Toner scatter outline Device control panel error messages appear Resolving common error messagesCritical error messages Door open or no print cartridge Alert messages Enww Is the ADF media lever set correctly? No copy came outIs media loaded in the input tray? Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge?Is the print cartridge low on toner? Is the original of poor quality? Preventing problems Copy quality is unacceptable Automatic document feeder ADF media lever Media jams occur in the automatic document feeder ADFTypical automatic document feeder ADF jam locations To clear a media jam from the automatic document feeder ADF Blank pages Copy defects are apparentVertical white or faded stripes Wrong original was copied Too light or darkUnwanted lines Black dots or streaks Is the image quality better when the document is printed? Scanned image is of poor qualityIs the original a second-generation photo or picture? Is the image skewed crooked? Part of the image did not scan Is your resolution or color level set too high? Scan takes too longIs your software set to scan in color? Is your computer set for bidirectional communication? Error messages appear Common scanning error messages Scan quality is unacceptable Specifications Physical specificationsEnvironmental specifications Electrical specifications1 Acoustic emissions1 HP LaserJet 3015 all-in-one specifications HP LaserJet 3015 all-in-one Automatic document feeder ADF input tray specifications HP LaserJet 3015 all-in-one battery Enww Regulatory Information 117 FCC regulations Telephone consumer protection act United States IC CS-03 requirements Canada DOC regulations Safety statementsLaser safety statement Laser statement for Finland Korean EMI statement Australia Declaration of Conformity Product Options Environmental product stewardship program Material restrictions HP LaserJet printing suppliesReturns Non-U.S. returns Paper Voorschriften NederlandsFor more information Material safety data sheets HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR Limited Warranty Appendix C HP limited warranty statement HP parts and accessories 131 Ordering HP parts and accessories HP parts and accessories chartAccessories Printing supplies Replacement parts Supplementary documentation HP LaserJet print cartridges Saving toner Enww Service and support 137 Obtaining hardware service To obtain hardware serviceReturning the unit Repackaging guidelines To remove the media input tray Extended warranty Service information form What needs to be done? Enww Glossary 1284-B ECP Twain Enww Symbols/Numerics Index Energy Star Enww Enww ADF Twain Page Q2669-90902