GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Front Desk Operations | 56 |
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Message Waiting Notification
You can notify a guest that a message is waiting by turning on the message waiting lamp on that guest’s telephone. The guest retrieves the message by calling the front desk or by calling the voice mail system.
NOTE:
If your switch has a voice mail system, it is recommended that you leave all guest messages in the voice mailboxes of those guests. This takes the responsibility away from the front desk personnel and allows guests to access their messages with one telephone call.
To turn on a guest’s message waiting lamp, do the following:
1. Press the mw act button.
■
■
The MW ACT lamp goes on.
The following displays:
MESSAGE NOTIFICATION ON- Ext:
2. Enter the room number, and press the # button.
■The following displays:
MESSAGE LAMP ON
■The console returns to the normal operating mode.
To turn off a guest’s message waiting lamp, do the following:
1. Press the mw deac button.
■
■
The MW DEAC lamp goes on.
The following displays:
MESSAGE NOTIFICATION OFF - Ext:
2. Enter the room number, and press the # button.
■The following displays:
MESSAGE LAMP OFF
■The console returns to the normal operating mode.
