GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Front Desk Operations | 42 |
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Canceling Wakeup Calls
Once a wakeup call has been successfully delivered, the request is canceled automatically. However, you can cancel a wakeup call manually before it is delivered by doing the following:
NOTE:
With Dual Wakeups, you can delete only one wakeup call at a time.
You must do this procedure twice to delete both wakeup calls.
1. Press the auto wakeup button.
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The Auto Wakeup lamp goes on.
The following displays:
AUTO WAKEUP - Ext:
2.If you are already on an active call with the guest requiring the cancellation, the extension number is displayed automatically. Press the # button to select the displayed extension.
If you are not connected to the room requiring wakeup, enter the room number, followed by the # button. (If you make a mistake, press the auto wakeup button again, and start over.)
■The following displays:
AUTO WAKEUP - Ext: <ext> Time: <hh:mm>
3.To cancel the displayed wakeup call, press the delete button. To skip that wakeup call, go to Step 4.
■The following displays:
WAKEUP REQUEST CANCELED
■If the Dual Wakeup feature is enabled, you must repeat this procedure starting with Step 1. Otherwise, the console returns to the normal operating mode.
4.Press the # button twice to skip the first wakeup call.
■The following displays:
CONFIRMED. 2nd WAKEUP: Time: <hh:mm>
5. To cancel the displayed wakeup call, press the delete button.
■The following displays:
WAKEUP REQUEST CANCELED
■The console returns to the normal operating mode.
