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GuestWorks and DEFINITY ECS Release 9

Issue 1

Hospitality Operations 555-231-742

November 2000

Hospitality Operations

 

About This Document

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The buttons shown in this document use default label designations. Since the button labels can be customized for each site, some button labeling may have different designations.

Some button labels, such as Serial Call, span two lines. Because of line spacing in this document, they are shown across one line of text, such as

Serial Call.

Administration command paths and options you enter in the administration forms are shown as follows:

change system-parameters hospitality

The term “dial keypad” refers to the touch-tone keypad where you dial (enter) telephone numbers and feature access codes.

When a procedure refers to a “room number,” the reference is to the extension in the room. The two numbers are not always the same.

Times entered for features such as Automatic Wakeup and Do Not Disturb consist of the hour followed by minutes in a multiple of 5 minutes; minute entries that are not multiples of 5 minutes are rounded off by the switch to the nearest multiple of 5.

For example, to enter 7:00 a.m., press the 0 7 0 0 buttons. To enter

11:30 a.m., press thebuttons. To enter 10:15 p.m., press the 2 2 1 5 buttons.

Depending on the how you enter the time of day, the switch can interpret the information in two ways as follows:

Times entered in the range from 13:00 to 00:59 represent 1:00 p.m. to 12:59 a.m.

Times entered in the range from 01:00 to 12:59 could represent either a.m. or p.m., so the switch prompts you to designate whether the desired time is a.m. or p.m.

In all of the procedures in which you enter the time of day, 12:00 a.m. is midnight, and 12:00 p.m. is noon.

You hear the following tones during normal operation:

Dial tone — a steady tone you hear when you select an idle call appearance.

Ringback tone — the normal ringing tone you hear after you dial an extension or outside number.

Busy tone — a slow on-off-on-off tone you hear when the number you are calling is busy.

Reorder tone — a fast on-off-on-off tone you hear when calling facilities are not available or are out of order.

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Avaya Enterprise Communications Server manual Change system-parameters hospitality