Avaya Enterprise Communications Server manual Status Codes, How to Call In Your Work Status

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Housekeeping Staff Operations	76

Status Codes

Although the housekeeping status codes may be defined to represent any of several different states, here is a suggested way to use the different housekeeping status codes. Note that the suggested meanings of the first four codes are the same whether entered from a designated telephone or from a guest room. The feature access codes shown are only examples.

Feature Access Code
Guest	Designated
Room	Telephone	Suggested Meaning
31	21	Needs cleaning
32	22	Being cleaned
33	23	Clean
34	24	Needs plumber
35	N/A	Needs inspection
36	N/A	On hold for repairs

How to Call In Your Work Status

While you are cleaning the guest rooms, you need to let your supervisor know where you are and the condition of the guest rooms. To do this, use the telephone in the room you are cleaning or a designated telephone assigned by your supervisor (in the laundry room, for example). You do not have to say anything — you enter the numbers that your supervisor will give you. Each of the numbers has a specific meaning. Your message will go to a computer, and your supervisor will get the status later.

To update your work status from a guest room, do the following:

1.Using the telephone in the guest room, pick up the handset and enter the status feature access code that corresponds with your current status. For example, if you check the room and it needs cleaning, press 31.

2.If you hear another dial tone, enter your identification code (a 1- to 6-digit number). Once the code has been accepted, you will hear confirmation tone (a 3-burst tone). Hang up the handset, and continue with your work.

NOTE:

You should wait until you hear a confirmation tone to ensure that the update was accepted by the system. It may take up to 4 seconds to hear the confirmation tone.