GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Guest Operations | 9 |
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Guest Operations
Guests can schedule wakeup calls for themselves, block unwanted incoming calls, make emergency calls, and retrieve voice and fax messages from their extensions or from telephones outside of the property. The specific procedures required for each of these features depends on the type of telephone a guest is using. Room telephones should be supplied with user instructions.
NOTE:
It is the responsibility of the property owner to provide these instructions in something similar to a Guest Services Handbook or on a user card that is placed next to the room telephone. Refer to ‘‘Guest Operations Artwork’’ on page 87 for some examples of what can be provided to your guests.
Automatic Wakeup
Guests can enter their own wakeup times, but the operation is different depending on whether you have a Speech Synthesizer circuit pack installed in your switch:
■With a Speech Synthesizer circuit pack, guests can enter one wakeup call using the voice prompts of the circuit pack.
■If a Speech Synthesizer circuit pack is not installed in your switch, guests can enter one or two wakeup calls using the standard call progress tones to prompt them through the process (for example, dial tone and confirmation tone). For this operation, your switch must have the Dual Wakeup and Wakeup Activation via Tones features enabled.
