Avaya Enterprise Communications Server manual Telephone Support, Guest Services

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Hospitality Services Overview	5

Hospitality Services Overview

Keeping guests satisfied is the key to a successful lodging establishment, and providing full guest services through up-to-date communications enhances guest satisfaction. GuestWorks and DEFINITY ECS offer the lodging operator the most advanced hospitality communications package currently available. The package was designed to assist lodging management with sales, housekeeping, and guest services with a minimum of assistance from the property’s communications staff.

The switch provides a digital telephony base for the property where INTUITY™ Lodging Voice Messaging, INTUITY Lodging Call Accounting, and enhanced guest services are integrated with the switch. The hospitality package provides the custom hospitality features with or without a Property Management System (PMS) or a call accounting system.

Telephone Support

The switch supports two types of telephones: multiappearance and single-line.

Single-line telephones allow a user to handle two simultaneous calls: one active and one on hold. Some single-line sets have a data/fax jack on the set to allow business people to keep in touch with their offices.

Multiappearance telephones are equipped with multiple buttons that can be used for call appearances or features. Multiappearance telephones can also be equipped with a digital display. Depending on the type of call and the feature being used, the display will show who is calling, the time of day, the length of a call, and the trunk group currently in use. The Model 6408D+ and the Model 6424D+ are recommended for office staff use. The Model 6408D+ and the 6424D+ have digital displays and access to additional features by using special softkey buttons.

Guest Services

The switch provides automatic wakeup for guest rooms from which guests can request their own wakeup calls. The request process can use either the Speech Synthesizer circuit pack or confirmation tones to prompt the guest through the request. The wakeup call can be as simple as a silent wakeup call, or as elaborate as a custom sales message in the native language of the guest, tailored to the time of day and day of the week.

NOTE:

In this document where native language is discussed, it should be understood that the switch can deliver the different languages if the messages are recorded into the Announcement circuit pack. It is the customer’s responsibility to record the messages.