Avaya Enterprise Communications Server manual Restoring a Deleted Voice Message

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Voice Messaging Operations	66

Restoring a Deleted Voice Message

Deleted voice messages are stored until midnight of the day they were deleted, except for messages deleted after 11:00 p.m., which can be restored until midnight of the following day. For example, you can retrieve a message that a guest deleted at 6:00 p.m. up to midnight of that evening.

If the INTUITY system is administered to save fax messages in the guest’s mailbox after delivery, a fax deleted by the guest will not be deleted from the system until midnight of that day. If the INTUITY system is administered to not save fax messages after delivery, the fax is deleted from the system immediately after the guest deletes the fax. The system defaults to not saving faxes.

Deleted messages are stored on a last-in first-out basis. The last message that a guest deleted is the first message restored. Because messages are stored this way, and because messages can only be restored one at a time, it is important that you ask the guests how many messages they have deleted since the message they want restored. If the message was the last one deleted, follow the procedure once. If the desired message was not the last message deleted, ask the guests how many messages have been deleted since that one and do the procedure that many times. It is much easier to restore three messages in a row and let the guests sort through them than it is to restore number 1, find out that it is not the right one, then restore number 1 over again in order to get to number 2.

To restore deleted messages, do the following:

1.When a guest calls to have a deleted message restored, ask him or her for the room number, the guest’s voice messaging password, and the number of messages that the guest needs restored. Suggest to the guest that you can restore all of the messages and allow the guest to sort through the messages.

2.Verify that the guest name and room number are valid.

3.Inform the guest that you will notify him or her when the messages are restored. You can either place the call on hold or call the guest back.

4.Select an idle call appearance.

■You hear dial tone.

5.Enter the message retrieval number.

■

■

You hear ringback tone.

The display shows the number you are calling.

6.After the voice messaging system answers, press the 0 button followed by the guest’s room extension.

■A message confirms that this is a “current” guest (registered through the PMS).