Avaya Enterprise Communications Server manual Check-In/Check-Out

Check In

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Front Desk Operations	23

Check-In/Check-Out

Use the following procedures to check hotel guests in and out. If your switch has a PMS that supports check-in and check-out, use this feature from the PMS. The only exception to this is if the link to the PMS is not operational.

Check-In

When a guest checks in and is assigned a room, the room’s status changes to occupied, and the room’s telephone controlled restriction changes to No Restriction.

1.If you are not sure which rooms are available, press the Occupd Rooms button.

■The lamps associated with the rooms already occupied will display on the DXS selector console. Determine an unoccupied room from this information.

2.Press the Check In button.

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■

The Check In lamp goes on.

The following displays:

CHECK IN - Ext:

3. Enter the room number followed by the # button.

■One of the following displays:

CHECK IN COMPLETE

This indicates that the check-in procedure was successful.

INVALID EXTENSION - TRY AGAIN

This indicates that you entered the wrong extension. Press the Check In button to start over.

CHECK IN: ROOM ALREADY OCCUPIED

This indicates that check-in has already been done for this room.

CHECK IN FAILED

This indicates that something failed with the check-in procedure. Press the button to start over.

■The console returns to the normal operating mode.