Manuals / HP / Computer Equipment / All in One Printer

HP C7250 Software installation troubleshooting, To start the installation from a Windows computer

Models: C7288 C7250 C7280

1 309

Download 309 pages 10.38 Kb

Page 180

Cause: The print head assembly is blocked.

Solution: There might be some packing material inside the HP All-in-One. Turn the HP All-in-One off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Follow the prompts on the display or the computer screen to continue.

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All- in-One software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The minimum system checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an unknown error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

•Missing HP Photosmart Software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run (or click Accessories, and then Run).

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Cause: Normally, a green check appears indicating that the usb connection is successful. A red X indicates that the usb connection failed.

Software installation troubleshooting

179

Troubleshooting

Image 180

HP C7250, C7288, C7280 manual Software installation troubleshooting, To start the installation from a Windows computer

Contents

HP Photosmart C7200 All-in-One series Contents How do I? Load originals and load paperContents Use the photo featuresPrint from your computer Use the scan features Use the copy featuresUse the fax features Print reports and formsMaintain the HP All-in-One Troubleshooting HP warranty and supportShop for ink supplies 167 Technical information IndexContents HP Photosmart C7200 All-in- One series Help OneHP Photosmart seriesC7200 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features Display icons Display sleep state Control panel overviewControl panel features Label Name and DescriptionDisplay icons Icon PurposeMenu overview Display sleep statePhotosmart Express Menu Copy Menu Scan Menu Fax Menu Setup Menu Help Menu Photosmart Express MenuCopy Menu Setup Menu Scan MenuFax Menu Text and symbols Enter text using the keypad on the control panelHelp Menu Enter text using the visual keyboard To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter textAvailable symbols for dialing fax numbers To enter text using the visual keyboardUse the HP Photosmart Software Overview Setup Guide Find more informationFind more information Finish setting up the HP All-in- One Set your preferencesGeneral preferences General preferences Fax preferencesAdjust the volume To adjust the volume sound effectsTo set your language and country/region Set the date and timeEnable faster browsing of photos Set the paper tray for printing from a Bluetooth deviceRestore the factory defaults To restore the factory defaultsPlay a slideshow on the display To turn the store demo on or offTo change the Busy Redial setting To change the No Answer Redial settingFax preferences To set redial options from the control panelComputer connection information To set tone or pulse dialing from the control panelSet the fax speed To set the fax speed from the control panelConnect using Ethernet Supported connection typesConnect using integrated wireless Wlan Find the device name and addressTo find out the device address of the HP All-in-One To change the device name of the HP All-in-OneText and symbols on Set Bluetooth security for the HP All-in-OneUse a passkey to authenticate Bluetooth devices To set the HP All-in-One to require passkey authenticationSet the HP All-in-One to be invisible to Bluetooth devices Reset Bluetooth settings on the HP All-in-OneTo reset the Bluetooth settings Use a Bluetooth connection to print from your computerTo install and print using the Microsoft stack To install and print using the Widcomm stack To enable printer sharing on a Windows computerConnect to a network Use printer sharingWired network setup What you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup Install the software for a network connection onWhat you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listTo connect the HP All-in-One with SecureEasySetup Related topicsWireless ad hoc network setup What you need for an ad hoc networkCreate a network profile for a Windows XP computer To create a network profileNetwork glossary on Connect to a wireless ad hoc network on Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Create a network profile for other operating systemsInstall the software for a network connection To install the Windows HP All-in-One software Connect to additional computers on a networkManage your network settings To change a USB connection to a wired Ethernet connectionChange basic network settings from the control panel Use the Wireless Setup Wizard To run the Wireless Setup WizardView and print network settings To view and print the network settingsTo restore network defaults Turn the wireless radio on and offTo turn the wireless radio on and off Print the wireless network testAutomatic Full Half Change IP settings To change IP settingsIP Address Subnet Mask Default Gateway To set link speedAccess the Embedded Web Server To access the Embedded Web ServerView and print network settings on Use the Embedded Web ServerUse the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardNetwork configuration page definitions View and print network settings on Network glossary onGeneral network settings Wired 802.3 network settingsFinish setup Wireless 802.11 network settings Parameter DescriptionFinish setup Authentication type Encryption Bluetooth settings Network glossaryDhcp Fax setup SsidChange settings on the HP All-in-One to receive faxes Set the answer modeTo set the answer mode Set the number of rings before answeringTest your fax setup Change the answer ring pattern for distinctive ringingTo test your fax setup from the control panel To set a default fax header from the control panelEnter text using the visual keyboard on Set the fax headerSet up speed dialing Set up individual speed dial entriesCreate individual speed dial entries To create speed dial entries from the control panelUpdate individual speed dial entries To update a speed dial entry from the control panelText and symbols on Enter text using the visual keyboard on Set up group speed dial entriesDelete speed dial entries To delete speed dial entries from the control panelPrint the speed dial list To print the speed dial listFinish setup How do I? How do Load originals and load paper Load originalsLoad an original in the automatic document feeder Load an original on the glass To load an original in the document feeder trayTo load an original on the glass Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only HP Premium Inkjet PaperHP Bright White Inkjet Paper HP All-in-One Paper or HP Printing PaperPapers to avoid Load paper Load full-size paperTo load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayLoad postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo trayLoad envelopes To load envelopesLoad other types of paper Inkjet labelsAvoid paper jams HP CD/DVD Tattoo labelsPrint from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check boxCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPerform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image Print using Maximum dpi To print in Maximum dpi modePrint custom CD/DVD labels To print a CD/DVD tattooPrint on both sides Print a multiple-page document as a bookletTo print on both sides Paper saving options area, select Two-sided printing11 9 Print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print multiple pages on a single sheet Reverse an image for iron-on transfers Print on transparenciesTo print a multiple-page document in reverse order To reverse an image for iron-on transfersPrint a group of addresses on labels or envelopes To print on transparenciesTo print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job To stop a print job from the HP All-in-OneTo stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows XP usersTo stop a print job from the computer Windows Vista users Click PrintersUse the photo features PhotosView and select photos To view and select photos Print your photos To print your photosCreate special projects from your photos To create special projects Share photos using HP Photosmart Software To send photos from a memory card or storage deviceSave photos to your computer To save photosEdit photos using the control panel Zoom and pan to crop a photoTo crop a photo Adjust the brightness of your photos Rotate a photoTo rotate a photo To adjust the brightness Apply special color effects to your photosTo change the color effects Remove red-eye Automatically enhance your photosTo remove red-eye from photos To turn off automatic photo enhancement Photos Use the scan features Make reprints of your photosScan an image Scan an original to a computer Scan an original to a memory card or storage deviceTo scan to a computer Press Scan MenuEdit a scanned image Edit a scanned preview imageEdit a scanned photo or graphic Edit a scanned documentShare photos using HP Photosmart Software on Share a scanned image with friends and relativesStop scanning To send a scan of a photo or documentScan Use the copy features Make a copyPreview your copy job To make a copy from the control panelChange the copy settings for the current job Set the number of copiesSet the copy paper size Set the copy paper type To set the paper type for copies Press Copy MenuControl panel setting Change copy speed or qualityChange default copy settings Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel To set default copy settings from the control panelPerform special copy jobs Make a borderless copy of a photoTo make a borderless copy of a photo from the control panel Resize an original using custom settings Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To set a custom size from the control panelCrop an original Shift the left marginTo crop your copy from the control panel Press Copy Menu Press Start Copy Black or Start Copy Color to begin copyingStop copying Improve the quality of a copyTo copy a blurred document from the control panel To stop copyingCopy Use the fax features Send a faxSend a basic fax Send a fax using speed dials To send a basic fax from the control panelPress Fax Menu To send a fax using speed dials from the control panel Set up speed dialing onSend a fax manually from a phone Send a fax using monitor dialing To send a fax using monitor dialing from the control panelAdjust the volume on Set up speed dialing on To send a fax manually from a connected phoneScan a fax to send from memory Schedule a fax to send laterTo scan a fax to send from memory Press Start Fax BlackTo cancel a scheduled fax Set up group speed dial entries onBroadcast a fax to multiple recipients Send a color original or photo faxChange the fax resolution and Lighter/Darker settings Change the fax resolutionTo send a color fax from the control panel Set new default settings on Change the Lighter/Darker settingSend a fax in Error Correction Mode Set new default settingsTo set new default settings from the control panel To change the ECM setting from the control panel Receive a faxReceive a fax manually Set up backup fax reception To receive a fax manuallyPress Start Fax Black again To set backup fax reception from the control panel Reprint received faxes from memoryReprint received faxes from memory on To reprint faxes in memory from the control panelTo set up poll to receive a fax from the control panel Poll to receive a faxForward faxes to another number To reprint all faxes in memorySet the paper size for received faxes To forward faxes from the control panelSet automatic reduction for incoming faxes Block junk fax numbersTo turn off paper checking from the control panel To set automatic reduction from the control panelSet the junk fax mode To set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID listFax over the Internet using IP phone Remove numbers from the junk fax listTo remove a number from the junk fax list To cancel a number you are dialing Stop faxingSet the fax speed on To stop faxing from the control panelPrint reports and forms Print reportsPrint a self-test report To print a self-test reportTo enable fax confirmation from the control panel Print fax reportsPrint fax confirmation reports Print fax error reports Print the fax logTo print the fax log from the control panel Fax log report shows an error on To clear the fax log from memoryPrint other reports To print reports from the control panelPrint forms To print forms from the control panelPrint reports and forms Clean the HP All-in-One Clean the glassClean the glass Clean the lid backing Clean the exterior Maintain the HP All-in-OneTo clean the glass Clean the lid backing Clean the exteriorTo clean the lid backing Check the estimated ink levelsWork with ink cartridges To check the ink levels from the control panelTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabReplace the ink cartridges To replace the ink cartridgesOne Align the printer Related topicsClean the print head Clean the print head onTo align the printer from the control panel To align the printer from the HP Photosmart SoftwareClean the ink cartridge contacts To clean the print head from the control panelTo clean the print head from the HP Photosmart Software Align the printer onTo clean the ink cartridge contacts Remove ink from your skin and clothingSelf-maintenance sounds To enable Femp modeTurn off the HP All-in-One One Shop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Uninstall and reinstall the software on Information on ink cartridges and the print headTips for using the automatic document feeder Information on paperClear paper jams To clear a paper jam from the Two-sided printing accessory Clean the automatic document feeder To clear a paper jam in the automatic document feederHardware setup troubleshooting To clean the rollers or separator padTroubleshooting common setup issues Solution HP All-in-One will not turn onChapter Communication problems over a USB connection on Display shows the wrong languageSet your language and country/region on Wrong measurements are showing in menus on the displayWork with ink cartridges on Load paper onSoftware installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Red X appears on the USB connect promptReceived a message that an unknown error has occurred To retry the usb connectionUninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart SoftwareNetwork troubleshooting Wired network setup troubleshootingComputer is unable to discover the HP All-in-One To check your LAN card Windows 2000 and XP Click Device ManagerTo check your LAN card Windows Vista To see if you have an active network connectionPrinter not Found screen appears during installation To make sure your network connection is activeWireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network onWeak signal Cannot connect to network during setupInvalid WEP key during wireless setup Invalid passphrase during wireless setupPrint quality troubleshooting Printer Not Found screen appears during installationInk is bleeding or smearing Clean the automatic document feeder on Ink is not filling the text or graphics completelyInformation on paper on Text edges are jaggedPrintout has a horizontal band of distortion near the bottom Colors run into each other on the printoutPrintouts have horizontal streaks or lines Load full-size paper onAdjust the lightness and darkness of your copy on Printouts are faded or have dull colorsClean the glass on Clean the lid backing on Printouts seem blurry or fuzzyPrintouts have vertical streaks Printouts are slanted or skewedInk is overspraying the paper when I print a photo Set the copy paper size onPaper is not picked up from the input tray Print quality of the fax I received is poor Some of the pages of a fax I received are faded or blankPrint troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not respondingLoad paper on Click Settings Nothing happens when I try to printTo check the printer driver status HP All-in-One prints meaningless charactersCause The print head assembly has stalled To check your margin settings Pages in my document came out in the wrong orderPrint a multiple-page document in reverse order on Margins are not printing as expectedLoad envelopes on Text or graphics are cut off at the edgeTo preview the print layout Blank page came out while printingOption for automatic two-sided printing cannot be selected Memory card and front USB port troubleshooting My memory card no longer works in my digital cameraPhoto light next to the memory card slots is blinking To install the HP Photosmart Software Memory card or storage device is not available File name appears as meaningless textScan troubleshooting Text is incorrect or missing Scan feature does not work Scan haltsScan fails Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layoutScanned image shows dotted lines instead of text Text format is incorrectCopy troubleshooting Clean the lid backing on Clean the glass onScan feature does not work Nothing happens when I try to copy Copies are too light or too darkImprove the quality of a copy on Load an original on the glass onLoad originals on Resize an original to fit onto letter or A4 paper onFit to Page is not working as expected Image is cropped when I make a borderless copy Borderless copy has white space around the edgesMake a borderless copy of a photo on Fax troubleshooting Test your fax setup onPrintout is blank Solution Fax troubleshooting 221 Troubleshooting Send a fax in Error Correction Mode on Set the fax speed on Solution Try setting the Fax Speed to Medium 14400 or SlowIf you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax Send a fax manually from a phone onFax troubleshooting 227 Send a fax in Error Correction Mode on Pages of a fax I sent are missingQuality of the fax I sent is poor Change the fax resolution on Make a copy on Clean the glass onChange the Lighter/Darker setting on Parts of a fax I sent are cut offFax I sent was blank when it was received Fax transmission is slowSet the fax speed on HP All-in-One cannot receive faxes, but can send faxesSolution Fax troubleshooting 233 Change the answer ring pattern for distinctive ringing on HP All-in-One is having problems receiving a manual fax Align the printer on Errors on Fax tones are recorded on my answering machineFax troubleshooting 237 HP All-in-One is not answering incoming fax calls Fax troubleshooting 239 Pages of a fax I received are missing Faxes are received but do not printClear paper jams on Parts of a fax I received are cut offComputer to which I am connecting has only one phone port Load paper onExample of a parallel splitter Troubleshooting Fax troubleshooting 245 Troubleshooting Fax troubleshooting 247 Solution Fax troubleshooting 249 Fax test failed What to checkSolution What to do Solution What to doWhat to do Fax troubleshooting 253 Solution What to do Fax troubleshooting 255 Am having problems faxing over the Internet using IP phone Fax log report shows an errorError code Errors Device messagesMechanism error Automatic document feeder failed to loadAutomatic document feeder is jammed Firmware revision mismatchPhoto tray problem Memory is fullScanner failure Two-sided printing accessory is missing File messagesPhoto tray cannot engage Photo tray cannot disengageError reading or writing the file Unreadable files. NN files could not be readPhotos not found File not foundGeneral user messages Invalid file nameSupported file types for the HP All-in-One File corruptedMemory card error Cannot cropCard access error DisconnectedNo scan options Out of disk spaceUse only one card at a time Card is inserted incorrectlyCard is not fully inserted Card is damagedPaper messages Duplicate group speed dial nameDuplicate member Invalid speed dialPaper jam, misfeed or blocked print head assembly Cannot load paper from input trayInk is drying Out of paperPower and connection messages Paper mismatchWrong paper width Communication test failedCommunication problems over a USB connection on HP All-in-One not foundInk cartridge messages Improper shutdownTwo-way communication lost Calibration error Cannot printReplace the ink cartridges on Incorrect ink cartridgesInk cartridge problem Ink cartridges are empty Ink cartridges are expiredInk delivery failure Ink expiration nearInk supply error Non-HP inkOriginal HP ink depleted Print head assembly is stalled To clear the print head assemblyPrint head failure Scheduled maintenance Wrong ink cartridges installedAlignment failed Replace ink cartridges soonReplace the ink cartridges on HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodCall HP Korea customer support Secure the ink system Remove the control panel faceplatePack the HP All-in-One Pack the HP All-in-One 285 HP warranty and support Specifications Technical informationPhoto dpi Duplexer paper specifications Type Size WeightMaterial safety data sheets NDL battery disposalPaper use PlasticsEnvironmental product stewardship program 291 Regulatory notices Regulatory model identification numberFCC statement FCC statementTechnical information Regulatory notices 295 Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksWireless Exposure to radio frequency radiation Wireless Notice to users in BrazilWireless Notice to users in Canada European Union Regulatory NoticeWireless Notice to users in Taiwan Declaration of conformity European Economic AreaDeclaration of Conformity Symbols/Numerics Index302 303 304 305 306 307 308