HP C7288, C7250, C7280 Pages of a fax I received are missing, Faxes are received but do not print

Chapter 15

Resolve any problems found. To clear the memory, you can either print or delete the faxes stored in memory.

For more information, see:

“Reprint received faxes from memory” on page 142

Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off.

Solution: Check for the following problems:

•The HP All-in-One is turned off. Press the On button to turn on the device.

•The HP All-in-One is not set up properly for faxing. See the printed documentation for information.

•There is no paper loaded in the input tray.

•There is a paper jam.

•The ink cartridge door is open. Close the ink cartridge door.

•The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.

After you resolve any problems found, the HP All-in-One can begin answering incoming fax calls.

Pages of a fax I received are missing

Cause: The paper is not loaded correctly in the input tray.

Solution: Make sure you have paper loaded correctly.

If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon reception. After you have correctly loaded the paper in the input tray, the HP All-in-One automatically begins printing all the unprinted faxes from memory, in the order they were received. If you do not have Backup Fax Reception enabled, or if the fax was not stored in memory for some reason (for example, if the HP All-in-One was out of memory), you will need to contact the sender and ask for the fax to be resent.

For more information, see:

“Load full-size paper” on page 76

Troubleshooting

Cause: The sending fax machine is having problems.

Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original.

Faxes are received but do not print

Cause: The HP All-in-One has a paper jam or is out of paper.

Solution: If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon reception. After clearing the paper jam or loading

240 Troubleshooting