Network troubleshooting

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All- in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

This section addresses problems you might encounter while setting up a network. This section contains the following topics:

•Wired network setup troubleshooting

•Wireless setup troubleshooting

Wired network setup troubleshooting

This section addresses problems you might encounter setting up a wired network. This section contains the following topics:

•The computer is unable to discover the HP All-in-One

•The Printer not Found screen appears during installation

The computer is unable to discover the HP All-in-One

Cause: Cables are not connected properly.

Network troubleshooting

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Troubleshooting

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HP C7288 Network troubleshooting, Wired network setup troubleshooting, Computer is unable to discover the HP All-in-One

C7288, C7250, C7280 specifications

The HP C7280, C7250, and C7288 are part of HP's acclaimed All-in-One (AIO) printer series that blend functionality, speed, and quality in one compact device. Designed for home and small office use, these models stand out for their versatility and advanced features, making them an essential tool in any workspace.

One of the main features of the HP C7280, C7250, and C7288 is their multifunction capability. Each model combines printing, scanning, copying, and faxing, allowing users to perform various tasks without the need for multiple devices. This effective integration saves space and enhances productivity. The printers are equipped with a user-friendly control panel, simplifying navigation through different functions.

The print quality of these models is impressive, boasting a resolution that ensures sharp text and vibrant colors. The HP Vivera ink technology used in these printers plays a crucial role in delivering high-quality prints. This ink formulation provides a broader color gamut and enhanced longevity of prints, making them suitable for both professional documents and high-quality photos.

The HP C7280, C7250, and C7288 also feature built-in wireless connectivity options. Users can print from various devices, including smartphones, tablets, and laptops, making it possible to print from anywhere within range. This wireless technology offers flexibility and convenience, eliminating the clutter of cables in the workspace. Additionally, these models support HP’s ePrint feature, which allows printing via email, enabling users to send print jobs directly to the printer from any location.

Scanning and copying are facilitated by advanced optical scanning technology, which provides clear and precise results. Users can scan documents directly to a USB drive or email, streamlining sharing and archival processes. The automatic document feeder (ADF) featured in these models enhances efficiency, particularly for multi-page documents.

Durability is another characteristic of the HP C7280, C7250, and C7288. Designed for regular use, they come with a robust build quality and are engineered to handle large volumes of printing without frequent maintenance. The energy-efficient design of these printers also contributes to a lower environmental impact, aligning with modern sustainability practices.

In summary, the HP C7280, C7250, and C7288 series All-in-One printers excel in delivering multifunctionality, impressive print quality, and innovative technology. Their wireless capabilities, combined with user-friendly features and robust performance, make them a valuable addition to any home office or small business environment.

Contents

HP Photosmart C7200 All-in-One series Contents How do I? Load originals and load paper Use the photo features ContentsPrint from your computer Use the scan features Use the copy features Print reports and forms Use the fax featuresMaintain the HP All-in-One HP warranty and support TroubleshootingShop for ink supplies 167 Technical information Index Contents HP Photosmart C7200 All-in- One series Help OneHP Photosmart seriesC7200 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel features Display icons Display sleep state Control panel overview Control panel features Label Name and Description Display icons Icon Purpose Display sleep state Menu overviewPhotosmart Express Menu Copy Menu Scan Menu Fax Menu Photosmart Express Menu Setup Menu Help MenuCopy Menu Scan Menu Setup MenuFax Menu Enter text using the keypad on the control panel Text and symbolsHelp Menu Enter text using the visual keyboard To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter text Available symbols for dialing fax numbers To enter text using the visual keyboard Use the HP Photosmart Software Overview Setup Guide Find more information Find more information Finish setting up the HP All-in- One Set your preferencesGeneral preferences General preferences Fax preferences Adjust the volume To adjust the volume sound effectsTo set your language and country/region Set the date and time Enable faster browsing of photos Set the paper tray for printing from a Bluetooth device Restore the factory defaults To restore the factory defaultsPlay a slideshow on the display To turn the store demo on or off To change the Busy Redial setting To change the No Answer Redial settingFax preferences To set redial options from the control panel Computer connection information To set tone or pulse dialing from the control panelSet the fax speed To set the fax speed from the control panel Connect using Ethernet Supported connection types Connect using integrated wireless Wlan Find the device name and addressTo find out the device address of the HP All-in-One To change the device name of the HP All-in-One Text and symbols on Set Bluetooth security for the HP All-in-OneUse a passkey to authenticate Bluetooth devices To set the HP All-in-One to require passkey authentication Set the HP All-in-One to be invisible to Bluetooth devices Reset Bluetooth settings on the HP All-in-OneTo reset the Bluetooth settings Use a Bluetooth connection to print from your computer To install and print using the Microsoft stack To install and print using the Widcomm stack To enable printer sharing on a Windows computerConnect to a network Use printer sharing Wired network setup Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup Install the software for a network connection on What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 network To connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the list To connect the HP All-in-One with SecureEasySetup Wireless ad hoc network setup What you need for an ad hoc networkCreate a network profile for a Windows XP computer To create a network profile Network glossary on Connect to a wireless ad hoc network on Communication mode Ad Hoc Encryption enabled Connect to a wireless ad hoc networkTo connect to a wireless ad hoc network Create a network profile for other operating systems Install the software for a network connection To install the Windows HP All-in-One software Connect to additional computers on a network To change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel Use the Wireless Setup Wizard To run the Wireless Setup WizardView and print network settings To view and print the network settings To restore network defaults Turn the wireless radio on and offTo turn the wireless radio on and off Print the wireless network test Automatic Full Half Change IP settings To change IP settingsIP Address Subnet Mask Default Gateway To set link speed Access the Embedded Web Server To access the Embedded Web ServerView and print network settings on Use the Embedded Web Server Use the Embedded Web Server setup wizard To access the Embedded Web Server setup wizardNetwork configuration page definitions View and print network settings on Network glossary on General network settings Wired 802.3 network settings Finish setup Wireless 802.11 network settings Parameter Description Finish setup Authentication type Encryption Bluetooth settings Network glossary Dhcp Fax setup Ssid Change settings on the HP All-in-One to receive faxes Set the answer modeTo set the answer mode Set the number of rings before answering Test your fax setup Change the answer ring pattern for distinctive ringing To test your fax setup from the control panel To set a default fax header from the control panelEnter text using the visual keyboard on Set the fax header Set up speed dialing Set up individual speed dial entriesCreate individual speed dial entries To create speed dial entries from the control panel Update individual speed dial entries To update a speed dial entry from the control panelText and symbols on Enter text using the visual keyboard on Set up group speed dial entries Delete speed dial entries To delete speed dial entries from the control panelPrint the speed dial list To print the speed dial list Finish setup How do I? How do Load originals Load originals and load paperLoad an original in the automatic document feeder To load an original in the document feeder tray Load an original on the glassTo load an original on the glass Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only HP Premium Inkjet PaperHP Bright White Inkjet Paper HP All-in-One Paper or HP Printing Paper Papers to avoid Load full-size paper Load paperTo load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels Avoid paper jams HP CD/DVD Tattoo labels Print from a software application Print from your computerTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check box Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image Print using Maximum dpi To print in Maximum dpi modePrint custom CD/DVD labels To print a CD/DVD tattoo Print on both sides Print a multiple-page document as a bookletTo print on both sides Paper saving options area, select Two-sided printing 11 9 Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet Reverse an image for iron-on transfers Print on transparenciesTo print a multiple-page document in reverse order To reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopesTo print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job To stop a print job from the HP All-in-OneTo stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows XP users To stop a print job from the computer Windows Vista users Click Printers Use the photo features Photos View and select photos To view and select photos Print your photos To print your photos Create special projects from your photos To create special projects Share photos using HP Photosmart Software To send photos from a memory card or storage device Save photos to your computer To save photos Zoom and pan to crop a photo Edit photos using the control panelTo crop a photo Rotate a photo Adjust the brightness of your photosTo rotate a photo Apply special color effects to your photos To adjust the brightnessTo change the color effects Automatically enhance your photos Remove red-eyeTo remove red-eye from photos To turn off automatic photo enhancement Photos Use the scan features Make reprints of your photos Scan an image Scan an original to a computer Scan an original to a memory card or storage deviceTo scan to a computer Press Scan Menu Edit a scanned image Edit a scanned preview imageEdit a scanned photo or graphic Edit a scanned document Share photos using HP Photosmart Software on Share a scanned image with friends and relativesStop scanning To send a scan of a photo or document Scan Use the copy features Make a copyPreview your copy job To make a copy from the control panel Set the number of copies Change the copy settings for the current jobSet the copy paper size Set the copy paper type To set the paper type for copies Press Copy Menu Control panel setting Change copy speed or quality Change default copy settings Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel To set default copy settings from the control panel Make a borderless copy of a photo Perform special copy jobsTo make a borderless copy of a photo from the control panel Resize an original using custom settings Resize an original to fit onto letter or A4 paperTo resize a document from the control panel To set a custom size from the control panel Crop an original Shift the left marginTo crop your copy from the control panel Press Copy Menu Press Start Copy Black or Start Copy Color to begin copying Stop copying Improve the quality of a copyTo copy a blurred document from the control panel To stop copying Copy Send a fax Use the fax featuresSend a basic fax To send a basic fax from the control panel Send a fax using speed dialsPress Fax Menu Set up speed dialing on To send a fax using speed dials from the control panelSend a fax manually from a phone Send a fax using monitor dialing To send a fax using monitor dialing from the control panelAdjust the volume on Set up speed dialing on To send a fax manually from a connected phone Scan a fax to send from memory Schedule a fax to send laterTo scan a fax to send from memory Press Start Fax Black To cancel a scheduled fax Set up group speed dial entries onBroadcast a fax to multiple recipients Send a color original or photo fax Change the fax resolution Change the fax resolution and Lighter/Darker settingsTo send a color fax from the control panel Set new default settings on Change the Lighter/Darker setting Set new default settings Send a fax in Error Correction ModeTo set new default settings from the control panel Receive a fax To change the ECM setting from the control panelReceive a fax manually To receive a fax manually Set up backup fax receptionPress Start Fax Black again To set backup fax reception from the control panel Reprint received faxes from memoryReprint received faxes from memory on To reprint faxes in memory from the control panel To set up poll to receive a fax from the control panel Poll to receive a faxForward faxes to another number To reprint all faxes in memory Set the paper size for received faxes To forward faxes from the control panel Set automatic reduction for incoming faxes Block junk fax numbersTo turn off paper checking from the control panel To set automatic reduction from the control panel Set the junk fax mode To set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Remove numbers from the junk fax list Fax over the Internet using IP phoneTo remove a number from the junk fax list To cancel a number you are dialing Stop faxingSet the fax speed on To stop faxing from the control panel Print reports and forms Print reportsPrint a self-test report To print a self-test report Print fax reports To enable fax confirmation from the control panelPrint fax confirmation reports Print the fax log Print fax error reportsTo print the fax log from the control panel Fax log report shows an error on To clear the fax log from memoryPrint other reports To print reports from the control panel Print forms To print forms from the control panel Print reports and forms Clean the HP All-in-One Clean the glassClean the glass Clean the lid backing Clean the exterior Maintain the HP All-in-One To clean the glass Clean the lid backing Clean the exteriorTo clean the lid backing Check the estimated ink levels Work with ink cartridges To check the ink levels from the control panelTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Replace the ink cartridges To replace the ink cartridges One Align the printer Clean the print head Clean the print head onTo align the printer from the control panel To align the printer from the HP Photosmart Software Clean the ink cartridge contacts To clean the print head from the control panelTo clean the print head from the HP Photosmart Software Align the printer on To clean the ink cartridge contacts Remove ink from your skin and clothing To enable Femp mode Self-maintenance soundsTurn off the HP All-in-One One Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Uninstall and reinstall the software on Information on ink cartridges and the print head Information on paper Tips for using the automatic document feederClear paper jams To clear a paper jam from the Two-sided printing accessory Clean the automatic document feeder To clear a paper jam in the automatic document feeder To clean the rollers or separator pad Hardware setup troubleshootingTroubleshooting common setup issues Solution HP All-in-One will not turn on Chapter Communication problems over a USB connection on Display shows the wrong languageSet your language and country/region on Wrong measurements are showing in menus on the display Work with ink cartridges on Load paper on Software installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurred To retry the usb connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Wired network setup troubleshooting Network troubleshootingComputer is unable to discover the HP All-in-One To check your LAN card Windows 2000 and XP Click Device ManagerTo check your LAN card Windows Vista To see if you have an active network connection Printer not Found screen appears during installation To make sure your network connection is active Wireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network on Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup Print quality troubleshooting Ink is bleeding or smearing Clean the automatic document feeder on Ink is not filling the text or graphics completely Information on paper on Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts have horizontal streaks or lines Load full-size paper on Adjust the lightness and darkness of your copy on Printouts are faded or have dull colors Clean the glass on Clean the lid backing on Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Set the copy paper size on Ink is overspraying the paper when I print a photoPaper is not picked up from the input tray Print quality of the fax I received is poor Some of the pages of a fax I received are faded or blank Print troubleshooting Envelopes print incorrectly Borderless printing produces unexpected results HP All-in-One is not responding Load paper on Click Settings Nothing happens when I try to printTo check the printer driver status HP All-in-One prints meaningless characters Cause The print head assembly has stalled To check your margin settings Pages in my document came out in the wrong orderPrint a multiple-page document in reverse order on Margins are not printing as expected Load envelopes on Text or graphics are cut off at the edge Blank page came out while printing To preview the print layoutOption for automatic two-sided printing cannot be selected Memory card and front USB port troubleshooting My memory card no longer works in my digital camera Photo light next to the memory card slots is blinking To install the HP Photosmart Software Memory card or storage device is not available File name appears as meaningless text Scan troubleshooting Text is incorrect or missing Scan feature does not work Scan haltsScan fails Scan fails because of insufficient computer memory Scanned image is incorrectly cropped Scanned image has incorrect page layoutScanned image shows dotted lines instead of text Text format is incorrect Clean the lid backing on Clean the glass on Copy troubleshootingScan feature does not work Nothing happens when I try to copy Copies are too light or too darkImprove the quality of a copy on Load an original on the glass on Resize an original to fit onto letter or A4 paper on Load originals onFit to Page is not working as expected Borderless copy has white space around the edges Image is cropped when I make a borderless copyMake a borderless copy of a photo on Test your fax setup on Fax troubleshootingPrintout is blank Solution Fax troubleshooting 221 Troubleshooting Send a fax in Error Correction Mode on Set the fax speed on Try setting the Fax Speed to Medium 14400 or Slow If you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxes HP All-in-One is having problems sending a manual fax Send a fax manually from a phone on Fax troubleshooting 227 Pages of a fax I sent are missing Send a fax in Error Correction Mode onQuality of the fax I sent is poor Change the fax resolution on Make a copy on Clean the glass onChange the Lighter/Darker setting on Parts of a fax I sent are cut off Fax I sent was blank when it was received Fax transmission is slow HP All-in-One cannot receive faxes, but can send faxes Solution Fax troubleshooting 233 Change the answer ring pattern for distinctive ringing on HP All-in-One is having problems receiving a manual fax Align the printer on Errors on Fax tones are recorded on my answering machine Fax troubleshooting 237 HP All-in-One is not answering incoming fax calls Fax troubleshooting 239 Pages of a fax I received are missing Faxes are received but do not print Parts of a fax I received are cut off Computer to which I am connecting has only one phone port Example of a parallel splitter Troubleshooting Fax troubleshooting 245 Troubleshooting Fax troubleshooting 247 Solution Fax troubleshooting 249 Fax test failed What to check Solution What to do What to do Fax troubleshooting 253 Solution What to do Fax troubleshooting 255 Am having problems faxing over the Internet using IP phone Fax log report shows an error Error code Errors Device messages Mechanism error Automatic document feeder failed to loadAutomatic document feeder is jammed Firmware revision mismatch Memory is full Photo tray problemScanner failure Two-sided printing accessory is missing File messagesPhoto tray cannot engage Photo tray cannot disengage Error reading or writing the file Unreadable files. NN files could not be readPhotos not found File not found General user messages Invalid file nameSupported file types for the HP All-in-One File corrupted Memory card error Cannot crop Card access error DisconnectedNo scan options Out of disk space Use only one card at a time Card is inserted incorrectlyCard is not fully inserted Card is damaged Paper messages Duplicate group speed dial nameDuplicate member Invalid speed dial Paper jam, misfeed or blocked print head assembly Cannot load paper from input trayInk is drying Out of paper Power and connection messages Paper mismatchWrong paper width Communication test failed HP All-in-One not found Improper shutdown Ink cartridge messagesTwo-way communication lost Calibration error Cannot printReplace the ink cartridges on Incorrect ink cartridges Ink cartridge problem Ink cartridges are empty Ink cartridges are expiredInk delivery failure Ink expiration near Non-HP ink Ink supply errorOriginal HP ink depleted To clear the print head assembly Print head assembly is stalledPrint head failure Scheduled maintenance Wrong ink cartridges installedAlignment failed Replace ink cartridges soon Replace the ink cartridges on HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period Call HP Korea customer support Secure the ink system Remove the control panel faceplate Pack the HP All-in-One Pack the HP All-in-One 285 HP warranty and support Specifications Technical information Photo dpi Duplexer paper specifications Type Size Weight Material safety data sheets NDL battery disposalPaper use Plastics Environmental product stewardship program 291 Regulatory notices Regulatory model identification number FCC statement FCC statement Technical information Regulatory notices 295 Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Wireless Exposure to radio frequency radiation Wireless Notice to users in Brazil Wireless Notice to users in Canada European Union Regulatory Notice Wireless Notice to users in Taiwan Declaration of conformity European Economic Area Declaration of Conformity Symbols/Numerics Index 302 303 304 305 306 307 308

HP C7288, C7250, C7280 manual Network troubleshooting, Wired network setup troubleshooting

Models: C7288 C7250 C7280