Chapter 15

Distinctive Ring setting on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.

NOTE: The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern.

If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings.

For more information, see:

Change the answer ring pattern for distinctive ringing” on page 63

Cause: The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive ring service).

Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings.

Cause: The fax signal level might not be strong enough, which can cause fax reception problems.

Solution: If the HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi- port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.

If you are using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to the telephone wall jack.

To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.

Troubleshooting

Cause: The memory of the HP All-in-One is full.

Solution: If Backup Fax Reception is enabled and there is an error condition on the HP All-in-One, the memory might become full of faxes that have not yet been printed and the HP All-in-One will stop answering calls. If an error condition exists that is preventing the HP All-in-One from printing faxes, review the display for information on the error condition. Also, check for the following problems:

The HP All-in-One is not set up properly for faxing. See the printed documentation for more information.

There is no paper loaded in the input tray.

There is a paper jam.

234 Troubleshooting

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HP C7288, C7250, C7280 manual Change the answer ring pattern for distinctive ringing on

C7288, C7250, C7280 specifications

The HP C7280, C7250, and C7288 are part of HP's acclaimed All-in-One (AIO) printer series that blend functionality, speed, and quality in one compact device. Designed for home and small office use, these models stand out for their versatility and advanced features, making them an essential tool in any workspace.

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