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HP C7250, C7288, C7280 manual Fax troubleshooting 245

Models: C7288 C7250 C7280

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splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

NOTE: This possible solution applies only in the countries/regions that receive

a2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Figure 15-3 Back view of the HP All-in-One

1Telephone wall jack

2Phone cord connected to the 2-EXT port

3Parallel splitter

4Telephone (optional)

5Answering machine

6Computer with modem

7Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port

Troubleshooting

Fax troubleshooting

245

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HP C7250, C7288, C7280 manual Fax troubleshooting 245

Contents

HP Photosmart C7200 All-in-One series Contents How do I? Load originals and load paperContents Use the photo featuresPrint from your computer Use the scan features Use the copy featuresUse the fax features Print reports and formsMaintain the HP All-in-One Troubleshooting HP warranty and supportShop for ink supplies 167 Technical information IndexContents HP Photosmart C7200 All-in- One series Help OneHP Photosmart seriesC7200 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features Display icons Display sleep state Control panel overviewControl panel features Label Name and DescriptionDisplay icons Icon PurposeMenu overview Display sleep statePhotosmart Express Menu Copy Menu Scan Menu Fax Menu Setup Menu Help Menu Photosmart Express MenuCopy Menu Setup Menu Scan MenuFax Menu Text and symbols Enter text using the keypad on the control panelHelp Menu To erase a letter, number, or symbol Enter text using the visual keyboardTo enter a space, pause, or symbol To enter textAvailable symbols for dialing fax numbers To enter text using the visual keyboardUse the HP Photosmart Software Overview Setup Guide Find more informationFind more information General preferences Finish setting up the HP All-in- OneSet your preferences General preferences Fax preferencesTo set your language and country/region Adjust the volumeTo adjust the volume sound effects Set the date and timeEnable faster browsing of photos Set the paper tray for printing from a Bluetooth devicePlay a slideshow on the display Restore the factory defaultsTo restore the factory defaults To turn the store demo on or offFax preferences To change the Busy Redial settingTo change the No Answer Redial setting To set redial options from the control panelSet the fax speed Computer connection informationTo set tone or pulse dialing from the control panel To set the fax speed from the control panelConnect using Ethernet Supported connection typesTo find out the device address of the HP All-in-One Connect using integrated wireless WlanFind the device name and address To change the device name of the HP All-in-OneUse a passkey to authenticate Bluetooth devices Text and symbols onSet Bluetooth security for the HP All-in-One To set the HP All-in-One to require passkey authenticationTo reset the Bluetooth settings Set the HP All-in-One to be invisible to Bluetooth devicesReset Bluetooth settings on the HP All-in-One Use a Bluetooth connection to print from your computerTo install and print using the Microsoft stack Connect to a network To install and print using the Widcomm stackTo enable printer sharing on a Windows computer Use printer sharingWired network setup What you need for a wired network Connect the HP All-in-One to the networkTo connect the HP All-in-One to the network Integrated wireless Wlan 802.11 network setup Install the software for a network connection onWhat you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 networkTo connect the HP All-in-One with the Wireless Setup Wizard If you do not see your network name in the listTo connect the HP All-in-One with SecureEasySetup Related topicsCreate a network profile for a Windows XP computer Wireless ad hoc network setupWhat you need for an ad hoc network To create a network profileNetwork glossary on Connect to a wireless ad hoc network on To connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network Create a network profile for other operating systemsInstall the software for a network connection To install the Windows HP All-in-One software Connect to additional computers on a networkManage your network settings To change a USB connection to a wired Ethernet connectionChange basic network settings from the control panel View and print network settings Use the Wireless Setup WizardTo run the Wireless Setup Wizard To view and print the network settingsTo turn the wireless radio on and off To restore network defaultsTurn the wireless radio on and off Print the wireless network testIP Address Subnet Mask Default Gateway Automatic Full Half Change IP settingsTo change IP settings To set link speedView and print network settings on Access the Embedded Web ServerTo access the Embedded Web Server Use the Embedded Web ServerNetwork configuration page definitions Use the Embedded Web Server setup wizardTo access the Embedded Web Server setup wizard View and print network settings on Network glossary onGeneral network settings Wired 802.3 network settingsFinish setup Wireless 802.11 network settings Parameter DescriptionFinish setup Authentication type Encryption Bluetooth settings Network glossaryDhcp Fax setup SsidTo set the answer mode Change settings on the HP All-in-One to receive faxesSet the answer mode Set the number of rings before answeringTest your fax setup Change the answer ring pattern for distinctive ringingEnter text using the visual keyboard on To test your fax setup from the control panelTo set a default fax header from the control panel Set the fax headerCreate individual speed dial entries Set up speed dialingSet up individual speed dial entries To create speed dial entries from the control panelText and symbols on Enter text using the visual keyboard on Update individual speed dial entriesTo update a speed dial entry from the control panel Set up group speed dial entriesPrint the speed dial list Delete speed dial entriesTo delete speed dial entries from the control panel To print the speed dial listFinish setup How do I? How do Load originals and load paper Load originalsLoad an original in the automatic document feeder Load an original on the glass To load an original in the document feeder trayTo load an original on the glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperHP Bright White Inkjet Paper Recommended papers for printing onlyHP Premium Inkjet Paper HP All-in-One Paper or HP Printing PaperPapers to avoid Load paper Load full-size paperTo load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayLoad postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo trayLoad envelopes To load envelopesLoad other types of paper Inkjet labelsAvoid paper jams HP CD/DVD Tattoo labelsPrint from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check boxTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPerform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattooTo print on both sides Print on both sidesPrint a multiple-page document as a booklet Paper saving options area, select Two-sided printing11 9 Print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersPrint a group of addresses on labels or envelopes To print on transparenciesTo print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the computer Windows 2000 users Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows XP usersTo stop a print job from the computer Windows Vista users Click PrintersUse the photo features PhotosView and select photos To view and select photos Print your photos To print your photosCreate special projects from your photos To create special projects Share photos using HP Photosmart Software To send photos from a memory card or storage deviceSave photos to your computer To save photosEdit photos using the control panel Zoom and pan to crop a photoTo crop a photo Adjust the brightness of your photos Rotate a photoTo rotate a photo To adjust the brightness Apply special color effects to your photosTo change the color effects Remove red-eye Automatically enhance your photosTo remove red-eye from photos To turn off automatic photo enhancement Photos Use the scan features Make reprints of your photosScan an image To scan to a computer Scan an original to a computerScan an original to a memory card or storage device Press Scan MenuEdit a scanned photo or graphic Edit a scanned imageEdit a scanned preview image Edit a scanned documentStop scanning Share photos using HP Photosmart Software onShare a scanned image with friends and relatives To send a scan of a photo or documentScan Preview your copy job Use the copy featuresMake a copy To make a copy from the control panelChange the copy settings for the current job Set the number of copiesSet the copy paper size Set the copy paper type To set the paper type for copies Press Copy MenuControl panel setting Change copy speed or qualityTo adjust the copy contrast from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To set default copy settings from the control panelPerform special copy jobs Make a borderless copy of a photoTo make a borderless copy of a photo from the control panel To resize a document from the control panel Resize an original using custom settingsResize an original to fit onto letter or A4 paper To set a custom size from the control panelTo crop your copy from the control panel Press Copy Menu Crop an originalShift the left margin Press Start Copy Black or Start Copy Color to begin copyingTo copy a blurred document from the control panel Stop copyingImprove the quality of a copy To stop copyingCopy Use the fax features Send a faxSend a basic fax Send a fax using speed dials To send a basic fax from the control panelPress Fax Menu To send a fax using speed dials from the control panel Set up speed dialing onSend a fax manually from a phone Adjust the volume on Set up speed dialing on Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel To send a fax manually from a connected phoneTo scan a fax to send from memory Scan a fax to send from memorySchedule a fax to send later Press Start Fax BlackBroadcast a fax to multiple recipients To cancel a scheduled faxSet up group speed dial entries on Send a color original or photo faxChange the fax resolution and Lighter/Darker settings Change the fax resolutionTo send a color fax from the control panel Set new default settings on Change the Lighter/Darker settingSend a fax in Error Correction Mode Set new default settingsTo set new default settings from the control panel To change the ECM setting from the control panel Receive a faxReceive a fax manually Set up backup fax reception To receive a fax manuallyPress Start Fax Black again Reprint received faxes from memory on To set backup fax reception from the control panelReprint received faxes from memory To reprint faxes in memory from the control panelForward faxes to another number To set up poll to receive a fax from the control panelPoll to receive a fax To reprint all faxes in memorySet the paper size for received faxes To forward faxes from the control panelTo turn off paper checking from the control panel Set automatic reduction for incoming faxesBlock junk fax numbers To set automatic reduction from the control panelAdd numbers to the junk fax list Set the junk fax modeTo set the junk fax mode To select a number from the caller ID listFax over the Internet using IP phone Remove numbers from the junk fax listTo remove a number from the junk fax list Set the fax speed on To cancel a number you are dialingStop faxing To stop faxing from the control panelPrint a self-test report Print reports and formsPrint reports To print a self-test reportTo enable fax confirmation from the control panel Print fax reportsPrint fax confirmation reports Print fax error reports Print the fax logTo print the fax log from the control panel Print other reports Fax log report shows an error onTo clear the fax log from memory To print reports from the control panelPrint forms To print forms from the control panelPrint reports and forms Clean the glass Clean the lid backing Clean the exterior Clean the HP All-in-OneClean the glass Maintain the HP All-in-OneTo clean the glass To clean the lid backing Clean the lid backingClean the exterior Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Work with ink cartridgesTo check the ink levels from the control panel Printer Toolbox appears Click the Estimated Ink Level tabReplace the ink cartridges To replace the ink cartridgesOne Align the printer Related topicsTo align the printer from the control panel Clean the print headClean the print head on To align the printer from the HP Photosmart SoftwareTo clean the print head from the HP Photosmart Software Clean the ink cartridge contactsTo clean the print head from the control panel Align the printer onTo clean the ink cartridge contacts Remove ink from your skin and clothingSelf-maintenance sounds To enable Femp modeTurn off the HP All-in-One One Shop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Uninstall and reinstall the software on Information on ink cartridges and the print headTips for using the automatic document feeder Information on paperClear paper jams To clear a paper jam from the Two-sided printing accessory Clean the automatic document feeder To clear a paper jam in the automatic document feederHardware setup troubleshooting To clean the rollers or separator padTroubleshooting common setup issues Solution HP All-in-One will not turn onChapter Set your language and country/region on Communication problems over a USB connection onDisplay shows the wrong language Wrong measurements are showing in menus on the displayWork with ink cartridges on Load paper onMinimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Red X appears on the USB connect promptReceived a message that an unknown error has occurred To retry the usb connectionUninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart SoftwareNetwork troubleshooting Wired network setup troubleshootingComputer is unable to discover the HP All-in-One To check your LAN card Windows Vista To check your LAN card Windows 2000 and XPClick Device Manager To see if you have an active network connectionPrinter not Found screen appears during installation To make sure your network connection is activeWireless setup troubleshooting Connect to an integrated wireless Wlan 802.11 network onWeak signal Cannot connect to network during setupInvalid WEP key during wireless setup Invalid passphrase during wireless setupPrint quality troubleshooting Printer Not Found screen appears during installationInk is bleeding or smearing Clean the automatic document feeder on Ink is not filling the text or graphics completelyInformation on paper on Text edges are jaggedPrintout has a horizontal band of distortion near the bottom Colors run into each other on the printoutPrintouts have horizontal streaks or lines Load full-size paper onAdjust the lightness and darkness of your copy on Printouts are faded or have dull colorsClean the glass on Clean the lid backing on Printouts seem blurry or fuzzyPrintouts have vertical streaks Printouts are slanted or skewedInk is overspraying the paper when I print a photo Set the copy paper size onPaper is not picked up from the input tray Print quality of the fax I received is poor Some of the pages of a fax I received are faded or blankPrint troubleshooting Envelopes print incorrectlyBorderless printing produces unexpected results HP All-in-One is not respondingLoad paper on To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless charactersCause The print head assembly has stalled Print a multiple-page document in reverse order on To check your margin settingsPages in my document came out in the wrong order Margins are not printing as expectedLoad envelopes on Text or graphics are cut off at the edgeTo preview the print layout Blank page came out while printingOption for automatic two-sided printing cannot be selected Memory card and front USB port troubleshooting My memory card no longer works in my digital cameraPhoto light next to the memory card slots is blinking To install the HP Photosmart Software Memory card or storage device is not available File name appears as meaningless textScan troubleshooting Scan fails Text is incorrect or missing Scan feature does not workScan halts Scan fails because of insufficient computer memoryScanned image shows dotted lines instead of text Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrectCopy troubleshooting Clean the lid backing on Clean the glass onScan feature does not work Improve the quality of a copy on Nothing happens when I try to copyCopies are too light or too dark Load an original on the glass onLoad originals on Resize an original to fit onto letter or A4 paper onFit to Page is not working as expected Image is cropped when I make a borderless copy Borderless copy has white space around the edgesMake a borderless copy of a photo on Fax troubleshooting Test your fax setup onPrintout is blank Solution Fax troubleshooting 221 Troubleshooting Send a fax in Error Correction Mode on Set the fax speed on Solution Try setting the Fax Speed to Medium 14400 or SlowIf you hear noise, do the following HP All-in-One cannot send faxes, but can receive faxesHP All-in-One is having problems sending a manual fax Send a fax manually from a phone onFax troubleshooting 227 Send a fax in Error Correction Mode on Pages of a fax I sent are missingQuality of the fax I sent is poor Change the Lighter/Darker setting on Change the fax resolution onMake a copy on Clean the glass on Parts of a fax I sent are cut offFax I sent was blank when it was received Fax transmission is slowSet the fax speed on HP All-in-One cannot receive faxes, but can send faxesSolution Fax troubleshooting 233 Change the answer ring pattern for distinctive ringing on HP All-in-One is having problems receiving a manual fax Align the printer on Errors on Fax tones are recorded on my answering machineFax troubleshooting 237 HP All-in-One is not answering incoming fax calls Fax troubleshooting 239 Pages of a fax I received are missing Faxes are received but do not printClear paper jams on Parts of a fax I received are cut offComputer to which I am connecting has only one phone port Load paper onExample of a parallel splitter Troubleshooting Fax troubleshooting 245 Troubleshooting Fax troubleshooting 247 Solution Fax troubleshooting 249 Fax test failed What to checkSolution What to do Solution What to doWhat to do Fax troubleshooting 253 Solution What to do Fax troubleshooting 255 Am having problems faxing over the Internet using IP phone Fax log report shows an errorError code Errors Device messagesAutomatic document feeder is jammed Mechanism errorAutomatic document feeder failed to load Firmware revision mismatchPhoto tray problem Memory is fullScanner failure Photo tray cannot engage Two-sided printing accessory is missingFile messages Photo tray cannot disengagePhotos not found Error reading or writing the fileUnreadable files. NN files could not be read File not foundSupported file types for the HP All-in-One General user messagesInvalid file name File corruptedMemory card error Cannot cropNo scan options Card access errorDisconnected Out of disk spaceCard is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedDuplicate member Paper messagesDuplicate group speed dial name Invalid speed dialInk is drying Paper jam, misfeed or blocked print head assemblyCannot load paper from input tray Out of paperWrong paper width Power and connection messagesPaper mismatch Communication test failedCommunication problems over a USB connection on HP All-in-One not foundInk cartridge messages Improper shutdownTwo-way communication lost Replace the ink cartridges on Calibration errorCannot print Incorrect ink cartridgesInk cartridge problem Ink delivery failure Ink cartridges are emptyInk cartridges are expired Ink expiration nearInk supply error Non-HP inkOriginal HP ink depleted Print head assembly is stalled To clear the print head assemblyPrint head failure Alignment failed Scheduled maintenanceWrong ink cartridges installed Replace ink cartridges soonReplace the ink cartridges on HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodCall HP Korea customer support Secure the ink system Remove the control panel faceplatePack the HP All-in-One Pack the HP All-in-One 285 HP warranty and support Specifications Technical informationPhoto dpi Duplexer paper specifications Type Size WeightPaper use Material safety data sheetsNDL battery disposal PlasticsEnvironmental product stewardship program 291 Regulatory notices Regulatory model identification numberFCC statement FCC statementTechnical information Regulatory notices 295 Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksWireless Exposure to radio frequency radiation Wireless Notice to users in BrazilWireless Notice to users in Canada European Union Regulatory NoticeWireless Notice to users in Taiwan Declaration of conformity European Economic AreaDeclaration of Conformity Symbols/Numerics Index302 303 304 305 306 307 308