Manuals / HP / Computer Equipment / All in One Printer

HP C7288, C7250, C7280 manual Hardware setup troubleshooting, To clean the rollers or separator pad

Models: C7288 C7250 C7280

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Chapter 15

cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover.

To clean the rollers or separator pad

1.Remove all originals from the document feeder tray.

2.Lift the automatic document feeder cover.

This provides easy access to the rollers and separator pad, as shown below.

1

2

Rollers

Separator pad

3.Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.

4.Use the damp cloth to wipe any residue off the rollers or separator pad.

5.Close the cover of the automatic document feeder.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the HP All-in-One.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

4.Turn off the HP All-in-One, wait one minute, then restart it.

5.Reinstall the HP All-in-One software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

174 Troubleshooting

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HP C7288, C7250 Hardware setup troubleshooting, To clean the rollers or separator pad, Troubleshooting common setup issues

Contents

HP Photosmart C7200 All-in-One series Contents Load originals and load paper How do I?Use the photo features ContentsPrint from your computer Use the copy features Use the scan featuresPrint reports and forms Use the fax featuresMaintain the HP All-in-One HP warranty and support TroubleshootingShop for ink supplies 167 Index Technical informationContents HP Photosmart C7200 All-in- One series Help OneHP Photosmart seriesC7200 HelpAll- HP All-in-One at a glance HP All-in-One overviewControl panel overview Control panel features Display icons Display sleep stateLabel Name and Description Control panel featuresIcon Purpose Display iconsDisplay sleep state Menu overviewPhotosmart Express Menu Copy Menu Scan Menu Fax Menu Photosmart Express Menu Setup Menu Help MenuCopy Menu Scan Menu Setup MenuFax Menu Enter text using the keypad on the control panel Text and symbolsHelp Menu To enter text Enter text using the visual keyboardTo enter a space, pause, or symbol To erase a letter, number, or symbolTo enter text using the visual keyboard Available symbols for dialing fax numbersUse the HP Photosmart Software Overview Find more information Setup GuideFind more information General preferences Fax preferences Finish setting up the HP All-in- OneSet your preferences General preferencesSet the date and time Adjust the volumeTo adjust the volume sound effects To set your language and country/regionSet the paper tray for printing from a Bluetooth device Enable faster browsing of photosTo turn the store demo on or off Restore the factory defaultsTo restore the factory defaults Play a slideshow on the displayTo set redial options from the control panel To change the Busy Redial settingTo change the No Answer Redial setting Fax preferencesTo set the fax speed from the control panel Computer connection informationTo set tone or pulse dialing from the control panel Set the fax speedSupported connection types Connect using EthernetTo change the device name of the HP All-in-One Connect using integrated wireless WlanFind the device name and address To find out the device address of the HP All-in-OneTo set the HP All-in-One to require passkey authentication Text and symbols onSet Bluetooth security for the HP All-in-One Use a passkey to authenticate Bluetooth devicesUse a Bluetooth connection to print from your computer Set the HP All-in-One to be invisible to Bluetooth devicesReset Bluetooth settings on the HP All-in-One To reset the Bluetooth settingsTo install and print using the Microsoft stack Use printer sharing To install and print using the Widcomm stackTo enable printer sharing on a Windows computer Connect to a networkWired network setup Connect the HP All-in-One to the network What you need for a wired networkTo connect the HP All-in-One to the network Install the software for a network connection on Integrated wireless Wlan 802.11 network setupConnect to an integrated wireless Wlan 802.11 network What you need for an integrated wireless Wlan 802.11 networkIf you do not see your network name in the list To connect the HP All-in-One with the Wireless Setup WizardRelated topics To connect the HP All-in-One with SecureEasySetupTo create a network profile Wireless ad hoc network setupWhat you need for an ad hoc network Create a network profile for a Windows XP computerNetwork glossary on Connect to a wireless ad hoc network on Create a network profile for other operating systems Communication mode Ad Hoc Encryption enabledConnect to a wireless ad hoc network To connect to a wireless ad hoc networkInstall the software for a network connection Connect to additional computers on a network To install the Windows HP All-in-One softwareTo change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel To view and print the network settings Use the Wireless Setup WizardTo run the Wireless Setup Wizard View and print network settingsPrint the wireless network test To restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and offTo set link speed Automatic Full Half Change IP settingsTo change IP settings IP Address Subnet Mask Default GatewayUse the Embedded Web Server Access the Embedded Web ServerTo access the Embedded Web Server View and print network settings onView and print network settings on Network glossary on Use the Embedded Web Server setup wizardTo access the Embedded Web Server setup wizard Network configuration page definitionsWired 802.3 network settings General network settingsFinish setup Parameter Description Wireless 802.11 network settingsFinish setup Authentication type Encryption Network glossary Bluetooth settingsDhcp Ssid Fax setupSet the number of rings before answering Change settings on the HP All-in-One to receive faxesSet the answer mode To set the answer modeChange the answer ring pattern for distinctive ringing Test your fax setupSet the fax header To test your fax setup from the control panelTo set a default fax header from the control panel Enter text using the visual keyboard onTo create speed dial entries from the control panel Set up speed dialingSet up individual speed dial entries Create individual speed dial entriesSet up group speed dial entries Update individual speed dial entriesTo update a speed dial entry from the control panel Text and symbols on Enter text using the visual keyboard onTo print the speed dial list Delete speed dial entriesTo delete speed dial entries from the control panel Print the speed dial listFinish setup How do I? How do Load originals Load originals and load paperLoad an original in the automatic document feeder To load an original in the document feeder tray Load an original on the glassTo load an original on the glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo PaperHP All-in-One Paper or HP Printing Paper Recommended papers for printing onlyHP Premium Inkjet Paper HP Bright White Inkjet PaperPapers to avoid Load full-size paper Load paperTo load full-size paper Load paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperTo load postcards, Hagaki or index cards in the photo tray Load postcards, Hagaki, or index cardsTo load envelopes Load envelopesInkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jamsPrint from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePreview your print job Select the Show Preview Before Printing check box Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image To print a CD/DVD tattoo Print using Maximum dpiTo print in Maximum dpi mode Print custom CD/DVD labelsPaper saving options area, select Two-sided printing Print on both sidesPrint a multiple-page document as a booklet To print on both sides11 9 Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print a multiple-page document in reverse orderTo print on transparencies Print a group of addresses on labels or envelopesTo print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebTo stop a print job from the computer Windows XP users Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 usersClick Printers To stop a print job from the computer Windows Vista usersPhotos Use the photo featuresView and select photos To view and select photos To print your photos Print your photosCreate special projects from your photos To create special projects To send photos from a memory card or storage device Share photos using HP Photosmart SoftwareTo save photos Save photos to your computerZoom and pan to crop a photo Edit photos using the control panelTo crop a photo Rotate a photo Adjust the brightness of your photosTo rotate a photo Apply special color effects to your photos To adjust the brightnessTo change the color effects Automatically enhance your photos Remove red-eyeTo remove red-eye from photos To turn off automatic photo enhancement Photos Make reprints of your photos Use the scan featuresScan an image Press Scan Menu Scan an original to a computerScan an original to a memory card or storage device To scan to a computerEdit a scanned document Edit a scanned imageEdit a scanned preview image Edit a scanned photo or graphicTo send a scan of a photo or document Share photos using HP Photosmart Software onShare a scanned image with friends and relatives Stop scanningScan To make a copy from the control panel Use the copy featuresMake a copy Preview your copy jobSet the number of copies Change the copy settings for the current jobSet the copy paper size To set the paper type for copies Press Copy Menu Set the copy paper typeChange copy speed or quality Control panel settingTo set default copy settings from the control panel Change default copy settingsAdjust the lightness and darkness of your copy To adjust the copy contrast from the control panelMake a borderless copy of a photo Perform special copy jobsTo make a borderless copy of a photo from the control panel To set a custom size from the control panel Resize an original using custom settingsResize an original to fit onto letter or A4 paper To resize a document from the control panelPress Start Copy Black or Start Copy Color to begin copying Crop an originalShift the left margin To crop your copy from the control panel Press Copy MenuTo stop copying Stop copyingImprove the quality of a copy To copy a blurred document from the control panelCopy Send a fax Use the fax featuresSend a basic fax To send a basic fax from the control panel Send a fax using speed dialsPress Fax Menu Set up speed dialing on To send a fax using speed dials from the control panelSend a fax manually from a phone To send a fax manually from a connected phone Send a fax using monitor dialingTo send a fax using monitor dialing from the control panel Adjust the volume on Set up speed dialing onPress Start Fax Black Scan a fax to send from memorySchedule a fax to send later To scan a fax to send from memorySend a color original or photo fax To cancel a scheduled faxSet up group speed dial entries on Broadcast a fax to multiple recipientsChange the fax resolution Change the fax resolution and Lighter/Darker settingsTo send a color fax from the control panel Change the Lighter/Darker setting Set new default settings onSet new default settings Send a fax in Error Correction ModeTo set new default settings from the control panel Receive a fax To change the ECM setting from the control panelReceive a fax manually To receive a fax manually Set up backup fax receptionPress Start Fax Black again To reprint faxes in memory from the control panel To set backup fax reception from the control panelReprint received faxes from memory Reprint received faxes from memory onTo reprint all faxes in memory To set up poll to receive a fax from the control panelPoll to receive a fax Forward faxes to another numberTo forward faxes from the control panel Set the paper size for received faxesTo set automatic reduction from the control panel Set automatic reduction for incoming faxesBlock junk fax numbers To turn off paper checking from the control panelTo select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Add numbers to the junk fax listRemove numbers from the junk fax list Fax over the Internet using IP phoneTo remove a number from the junk fax list To stop faxing from the control panel To cancel a number you are dialingStop faxing Set the fax speed onTo print a self-test report Print reports and formsPrint reports Print a self-test reportPrint fax reports To enable fax confirmation from the control panelPrint fax confirmation reports Print the fax log Print fax error reportsTo print the fax log from the control panel To print reports from the control panel Fax log report shows an error onTo clear the fax log from memory Print other reportsTo print forms from the control panel Print formsPrint reports and forms Maintain the HP All-in-One Clean the HP All-in-OneClean the glass Clean the glass Clean the lid backing Clean the exteriorTo clean the glass Check the estimated ink levels Clean the lid backingClean the exterior To clean the lid backingPrinter Toolbox appears Click the Estimated Ink Level tab Work with ink cartridgesTo check the ink levels from the control panel To check the ink levels from the HP Photosmart SoftwareTo replace the ink cartridges Replace the ink cartridgesOne Related topics Align the printerTo align the printer from the HP Photosmart Software Clean the print headClean the print head on To align the printer from the control panelAlign the printer on Clean the ink cartridge contactsTo clean the print head from the control panel To clean the print head from the HP Photosmart SoftwareRemove ink from your skin and clothing To clean the ink cartridge contactsTo enable Femp mode Self-maintenance soundsTurn off the HP All-in-One One To order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on ink cartridges and the print head Uninstall and reinstall the software onInformation on paper Tips for using the automatic document feederClear paper jams To clear a paper jam from the Two-sided printing accessory To clear a paper jam in the automatic document feeder Clean the automatic document feederTo clean the rollers or separator pad Hardware setup troubleshootingTroubleshooting common setup issues HP All-in-One will not turn on SolutionChapter Wrong measurements are showing in menus on the display Communication problems over a USB connection onDisplay shows the wrong language Set your language and country/region onLoad paper on Work with ink cartridges onRed X appears on the USB connect prompt Software installation troubleshootingTo start the installation from a Windows computer Minimum system checks screen appearsTo retry the usb connection Received a message that an unknown error has occurredTo uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart SoftwareWired network setup troubleshooting Network troubleshootingComputer is unable to discover the HP All-in-One To see if you have an active network connection To check your LAN card Windows 2000 and XPClick Device Manager To check your LAN card Windows VistaTo make sure your network connection is active Printer not Found screen appears during installationConnect to an integrated wireless Wlan 802.11 network on Wireless setup troubleshootingCannot connect to network during setup Weak signalInvalid passphrase during wireless setup Invalid WEP key during wireless setupPrinter Not Found screen appears during installation Print quality troubleshootingInk is bleeding or smearing Ink is not filling the text or graphics completely Clean the automatic document feeder onText edges are jagged Information on paper onColors run into each other on the printout Printout has a horizontal band of distortion near the bottomLoad full-size paper on Printouts have horizontal streaks or linesPrintouts are faded or have dull colors Adjust the lightness and darkness of your copy onPrintouts seem blurry or fuzzy Clean the glass on Clean the lid backing onPrintouts are slanted or skewed Printouts have vertical streaksSet the copy paper size on Ink is overspraying the paper when I print a photoPaper is not picked up from the input tray Some of the pages of a fax I received are faded or blank Print quality of the fax I received is poorEnvelopes print incorrectly Print troubleshootingHP All-in-One is not responding Borderless printing produces unexpected resultsLoad paper on HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusCause The print head assembly has stalled Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Print a multiple-page document in reverse order onText or graphics are cut off at the edge Load envelopes onBlank page came out while printing To preview the print layoutOption for automatic two-sided printing cannot be selected My memory card no longer works in my digital camera Memory card and front USB port troubleshootingPhoto light next to the memory card slots is blinking To install the HP Photosmart Software File name appears as meaningless text Memory card or storage device is not availableScan troubleshooting Scan fails because of insufficient computer memory Text is incorrect or missing Scan feature does not workScan halts Scan failsText format is incorrect Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of textClean the lid backing on Clean the glass on Copy troubleshootingScan feature does not work Load an original on the glass on Nothing happens when I try to copyCopies are too light or too dark Improve the quality of a copy onResize an original to fit onto letter or A4 paper on Load originals onFit to Page is not working as expected Borderless copy has white space around the edges Image is cropped when I make a borderless copyMake a borderless copy of a photo on Test your fax setup on Fax troubleshootingPrintout is blank Solution Fax troubleshooting 221 Troubleshooting Send a fax in Error Correction Mode on Set the fax speed on Try setting the Fax Speed to Medium 14400 or Slow SolutionHP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the followingSend a fax manually from a phone on HP All-in-One is having problems sending a manual faxFax troubleshooting 227 Pages of a fax I sent are missing Send a fax in Error Correction Mode onQuality of the fax I sent is poor Parts of a fax I sent are cut off Change the fax resolution onMake a copy on Clean the glass on Change the Lighter/Darker setting onFax transmission is slow Fax I sent was blank when it was receivedHP All-in-One cannot receive faxes, but can send faxes Set the fax speed onSolution Fax troubleshooting 233 Change the answer ring pattern for distinctive ringing on HP All-in-One is having problems receiving a manual fax Fax tones are recorded on my answering machine Align the printer on Errors onFax troubleshooting 237 HP All-in-One is not answering incoming fax calls Fax troubleshooting 239 Faxes are received but do not print Pages of a fax I received are missingParts of a fax I received are cut off Clear paper jams onLoad paper on Computer to which I am connecting has only one phone portExample of a parallel splitter Troubleshooting Fax troubleshooting 245 Troubleshooting Fax troubleshooting 247 Solution Fax troubleshooting 249 What to check Fax test failedSolution What to do Solution What to doWhat to do Fax troubleshooting 253 Solution What to do Fax troubleshooting 255 Fax log report shows an error Am having problems faxing over the Internet using IP phoneError code Device messages ErrorsFirmware revision mismatch Mechanism errorAutomatic document feeder failed to load Automatic document feeder is jammedMemory is full Photo tray problemScanner failure Photo tray cannot disengage Two-sided printing accessory is missingFile messages Photo tray cannot engageFile not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not foundFile corrupted General user messagesInvalid file name Supported file types for the HP All-in-OneCannot crop Memory card errorOut of disk space Card access errorDisconnected No scan optionsCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedInvalid speed dial Paper messagesDuplicate group speed dial name Duplicate memberOut of paper Paper jam, misfeed or blocked print head assemblyCannot load paper from input tray Ink is dryingCommunication test failed Power and connection messagesPaper mismatch Wrong paper widthHP All-in-One not found Communication problems over a USB connection onImproper shutdown Ink cartridge messagesTwo-way communication lost Incorrect ink cartridges Calibration errorCannot print Replace the ink cartridges onInk cartridge problem Ink expiration near Ink cartridges are emptyInk cartridges are expired Ink delivery failureNon-HP ink Ink supply errorOriginal HP ink depleted To clear the print head assembly Print head assembly is stalledPrint head failure Replace ink cartridges soon Scheduled maintenanceWrong ink cartridges installed Alignment failedReplace the ink cartridges on Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callCall HP Korea customer support Remove the control panel faceplate Secure the ink systemPack the HP All-in-One Pack the HP All-in-One 285 HP warranty and support Technical information SpecificationsPhoto dpi Type Size Weight Duplexer paper specificationsPlastics Material safety data sheetsNDL battery disposal Paper useEnvironmental product stewardship program 291 Regulatory model identification number Regulatory noticesFCC statement FCC statementTechnical information Regulatory notices 295 Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementWireless Notice to users in Brazil Wireless Exposure to radio frequency radiationEuropean Union Regulatory Notice Wireless Notice to users in CanadaDeclaration of conformity European Economic Area Wireless Notice to users in TaiwanDeclaration of Conformity Index Symbols/Numerics302 303 304 305 306 307 308