HP C7288 Print quality troubleshooting, Printer Not Found screen appears during installation

Solution: Run the wireless setup process again and enter the correct passphrase. The passphrase is case-sensitive.

The Printer Not Found screen appears during installation

Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All- in-One from accessing your computer.

Solution: Uninstall the HP All-in-One software, and then reboot your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages.

If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages.

For more information, see the documentation provided with the firewall software.

Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution: Temporarily disable the VPN before proceeding with the installation.

NOTE: The HP All-in-One functionality will be limited during VPN sessions.

Cause: The HP All-in-One is not turned on.

Solution: Turn on the HP All-in-One.

Print quality troubleshooting

If you are having problems with print quality, try the solutions in this section and observe the following guidelines:

•Replace refilled or empty ink cartridges with genuine HP ink cartridges.

•Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task.

For more information, see “Set the paper type for printing” on page 85 and “Choose papers for printing and copying” on page 73.

•Print and evaluate a self-test report.

For more information, see “Print a self-test report” on page 149.

Troubleshooting

Print quality troubleshooting 189