Avaya Enterprise Communications Server manual Call Accounting Operations, Night Audit Procedures

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Call Accounting Operations	69

Call Accounting Operations

This section gives you the procedures used to perform the following INTUITY

Lodging Call Accounting operations:

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Night Audit

End-of-Week/End-of-Month Audit

Printing Key Reports

Deleting Call Records.

Refer to the GuestWorks INTUITY Lodging Call Accounting User’s Guide for more information about these and other procedures.

NOTE:

The operations given in this section apply only to the INTUITY Lodging Call Accounting product. See your product documentation for other call accounting products.

Night Audit Procedures

The following procedures should be done nightly to produce a call accounting report. This report is then used to verify guest room call charges. You should try to do this procedure at the same time every night.

1.If this property is using Hilton Corporation (formerly Promus) equipment, press the 6 button to enter the Utilities subsystem from the call accounting system terminal Main Menu, and continue with step 2. Otherwise, continue with step 6.

2.At the Utilities menu, press the 4 button to select the Miscellaneous options.

3.Press the p button to stop call record transfer between the call accounting system and the PMS.

4.Press the q button to exit from the Miscellaneous options.

5.Press the 8 button to return to the Main Menu.

6.Press the 5 button to enter the Reports subsystem.

7.Press the 4 button to select the Audit report.

8.Press the 1 button to run and print the current summary report.

9.While the report is running, press the c button to add this daily report to the cumulative report. Refer to ‘‘End-of-Week/End-of-Month Audit Procedures’’ on page 70 for more information about this report.

10.From the Main Menu, press the 5 button to enter the Reports subsystem.