Avaya Enterprise Communications Server manual Check-Out

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Front Desk Operations	29

Check-Out

When a guest checks out, the room’s status changes to vacant, and the room’s telephone controlled restriction changes to Outward Restriction. This applies whether the room has one telephone or a suite of telephones. Outward restriction prevents unauthorized users in the room from making outgoing calls. Check-out also cancels any Wakeup and Do Not Disturb requests and turns off the room telephone’s message waiting lamp.

NOTE:

When guests are checked out and they have wakeup calls active, the wakeup is canceled, and the journal printer reports the event as canceled by PMS.

To check a guest out of the hotel, do the following:

1. Press the Check Out button.

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The Check Out lamp goes on.

The following displays:

CHECK OUT - Ext:

2. Enter the room number followed by the # button.

■One of the following displays:

CHECK OUT COMPLETE: MESSAGE LAMP ON

This indicates that there are unopened messages for the guest. Access those messages and give them to the guest before the guest leaves.

CHECK OUT COMPLETE: MESSAGE LAMP OFF

This indicates that there are no messages for the guest.

INVALID EXTENSION - TRY AGAIN

This indicates that you entered the wrong extension. Press the Check Out button to start over.

CHECK OUT: ROOM ALREADY VACANT

This indicates that check-out has already been done for this room.

CHECK OUT FAILED

This indicates that something failed with the check-out procedure. Press the Check Out button to start over.

■The console returns to the normal operating mode.