Avaya Enterprise Communications Server manual Voice Messaging Operations

GuestWorks and DEFINITY ECS Release 9	Issue 1
Hospitality Operations 555-231-742	November 2000
Hospitality Operations
Voice Messaging Operations	63

Voice Messaging Operations

To assist a guest when retrieving his or her voice messages, there are a few procedures that you will do regularly. These procedures include the following:

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Connecting a guest to the voice messaging system

Restoring a deleted message

Retrieving messages for a checked-out guest.

Refer to INTUITY Lodging Administration and Feature Operations for more information about these procedures. Instructions describing how the guests retrieve their messages are found in ‘‘Retrieving Messages’’ on page 15 .

NOTE:

The operations given in this section apply only to the INTUITY Lodging voice messaging product. See your product documentation for other voice messaging products.

Administrative Mailbox on an INTUITY

System

To retrieve messages for guests, an administrative mailbox extension and attendant password must be assigned for you. This is done through lodging administration on the INTUITY system. For details, refer to Chapter 3 of INTUITY Lodging Administration and Feature Operations.

You must assign a dummy extension to the Administrator Extension field,

a 4-digit password to the Attendant Password field, and a 4-digit password to the Administrator Password field.