GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Contents |
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| iii |
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Contents
Contents | iii | |
Hospitality Operations | 1 | |
■ | About This Document | 1 |
| Reasons for Reissue | 1 |
| Purpose | 1 |
| Organization | 2 |
| Conventions | 2 |
| Related Documents | 4 |
■ | Hospitality Services Overview | 5 |
| Telephone Support | 5 |
| Guest Services | 5 |
| PMS Integration | 6 |
| Messaging Services | 7 |
| Flexibility | 7 |
■ | Guest Operations | 9 |
| Automatic Wakeup | 9 |
| Do Not Disturb | 13 |
| Emergency Access to the Attendant | 14 |
| Retrieving Messages | 15 |
| Dial by Name | 20 |
■ | Front Desk Operations | 21 |
| Attendant Backup | 22 |
| 23 | |
| Automatic Wakeup | 30 |
| Controlled Restrictions | 44 |
| Do Not Disturb | 51 |
| Message Waiting Notification | 56 |
| PMS Alarms | 57 |
| Call Accounting Alarms | 57 |
| Crisis Alert | 57 |
| Maid Status, Housekeeping Status, and |
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| Room Occupancy | 58 |
| Recorded Announcements | 59 |
