GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Reports | 83 |
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Printer Reports
Printer reports keep track of several hospitality events. These reports are used to track patterns of service problems and to keep track of room status. From the switch’s perspective, there are two types of printers that may be accessed for hospitality reports: a log printer, and a journal/schedule printer. These two printer functions can be combined on one physical printer, or they can be assigned to two different printers. If you have only one printer, the status events print out as they occur as part of one listing. If you have two printers, the log reports print on one printer, and the journal (and scheduled) reports print on the other printer.
Log Printer
The log printer has one report which is a record of the housekeeping status. This report occurs automatically as the housekeeping staff updates the status of guest rooms. The following is an example of a log printer report:
2900 from room, code 1 activity - nopms 18/20:10 PM
3100 from sta., code 2 activity - nopms 18/21:00 PM
3106 from room, code 4 activity - nopms 18/21:45 PM
Journal Schedule Printer
The journal/schedule printer prints two types of reports: journal reports, and scheduled reports. A journal report is a running summary of hospitality events such as wakeup call requests, wakeup calls that complete, wakeup calls that fail, Do Not Disturb requests, and emergency access attempts. A scheduled report is a report that is scheduled through administration and usually occurs at the same time every day.
The scheduled reports are assigned at an administration terminal (either the SAT or a PC with emulation software) using the change
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Automatic wakeup activity
Automatic wakeup summary
Emergency access summary.
