GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Front Desk Operations | 30 |
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Automatic Wakeup
Wakeup calls can be activated by guests from their own rooms, or by front desk personnel using the attendant console or a backup telephone. Depending on how the system is administered, a single wakeup request, two wakeup requests, daily repeated requests, or a special VIP request can be set.
Guest activation of wakeup calls is allowed under two conditions:
■If the switch has a Speech Synthesizer circuit pack, guests are allowed to activate one wakeup call. The Speech Synthesizer circuit pack uses voice prompts to guide the guest through the steps required to activate or cancel a wakeup call.
■If the switch does not have a Speech Synthesizer circuit pack, the guests can use the Wakeup Activation via Tones feature to activate or cancel their wakeup calls. If the Dual Wakeup feature is enabled, guests can create two wakeup calls. Guests cannot activate a Daily Wakeup or a VIP Wakeup. An attendant must activate Daily Wakeup or VIP Wakeup.
Refer to ‘‘Automatic Wakeup’’ on page 9 for guest procedures related to
Automatic Wakeup.
Activation of wakeup calls from the attendant console is done the same way whether or not the switch has a Speech Synthesizer circuit pack. These attendant console procedures start on page 32.
Depending on your switch and software, if many guests request the same wakeup time, not all of the guests will receive a wakeup call precisely at the time they request; some will receive the wakeup call a little later. For example, if many guests select 6:00 a.m. for a wakeup call, some of the wakeup calls will arrive a little after 6:00 a.m.
Once a wakeup call is requested, there are several ways the wakeup call can be delivered:
■The Speech Synthesizer circuit pack, with the wakeup message depending on the time of day.
■The Announcement circuit pack, which provides customized wakeup messages. The messages can range from a very simple message to an elaborate message in various languages.
■Music on hold, in which the guest hears music when the wakeup call is made, but hears no other special message.
