GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Guest Operations | 20 |
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Dial by Name
If you can not remember at which room your associate is staying, you can use the Dial by Name feature to place a call. This feature is only available on GuestWorks.
1.Call the Dial by Name extension as provided by the hotel.
You are routed to the
2.Enter the first four characters of the person’s last name.
If only one name matches the four characters entered, the call is placed to that person. Otherwise, continue with step 3.
3.If there is more than one match for the first four characters, you are prompted to enter the rest of the characters in the person’s last name. After you enter the rest of the characters, press the # button.
If only one name matches the characters entered, the call is placed to that person. Otherwise, go to step 4.
4.If there are still multiple matches, you are prompted to enter the first two characters of the person’s first name.
If only one name matches the characters entered, the call is placed to that person. Otherwise, the call cannot be completed using Dial by Name.
NOTE:
When a group of telephones are designated as a suite of telephones (for example, one room with several telephones, all with different extension numbers), only the name assigned to the primary suite telephone extension is accessible with Dial by Name. The secondary suite extension names have an asterisk (*) prepended to the name and cannot be searched with Dial by Name.
