GuestWorks and DEFINITY ECS Release 9 | Issue 1 |
Hospitality Operations | November 2000 |
Hospitality Operations |
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Call Accounting Operations | 70 |
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11.Press the 7 button to display the second list of Report options.
12.Press the 5 button to select the Chronological (CHRONO) report.
13.Press the 3 button to select the Config option.
14.Press the 2 button to select the Range option.
15.Press the I button to select the Interval option (this is the letter I, not the number 1).
16.Press the 1 button to set the Interval at 1 (1 equals an interval of 24 hours).
17.Press the 7 button to run the Chronological report.
18.If this property is using Hilton Corporation (formerly Promus) equipment, press the 6 button to enter the Utilities subsystem from the Main Menu, and continue with step 19. Otherwise, continue with step 22.
19.At the Utilities menu, press the 4 button to select the Miscellaneous options.
20.Press the t button to restart the call record transfer between the call accounting system and the PMS. You may receive a confirmation message (pms.pause 644 mode). If you do, press the y button.
21.Press the q button to exit from the Miscellaneous options.
22.Press the 8 button to return to the Main Menu.
End-of-Week/End-of-Month Audit Procedures
Depending on the number of call records generated at your property, you should run a cumulative report every week or every month (or both, if necessary). This should be done after you have run the nightly audit reports. To run a cumulative report, do the following:
1.If this property is using Hilton Corporation (formerly Promus) equipment, press the 6 button to enter the Utilities subsystem from the call accounting system terminal Main Menu, and continue with step 2. Otherwise, continue with step 6.
2.At the Utilities menu, press the 4 button to select the Miscellaneous options.
3.Press the p button to stop call record transfer between the call accounting system and the PMS.
4.Press the q button to exit from the Miscellaneous options.
5.Press the 8 button to return to the Main Menu.
6.Press the 5 button to enter the Reports subsystem.
7.Press the 4 button to select the Audit report.
