Pitney Bowes DM900 Printing Problems, Troubleshooting, Description, Possible Causes, Solution

10 • Troubleshooting

Printing Problems

Description	Possible Causes	Solution
No postage is print-	The Postage Mode is set to Seal	From the IntelliLink® Control Center, press the
ing.	Only.	Mode key and select the appropriate postage
		mode option displayed on the screen.
		Refer to the Selecting the Postage Mode sec-
		tion in Chapter 4 in this guide.
	Postal Inspection is required. Your	Add postage. If you do not need to add postage
	mailing system performs an auto-	at this time, simply log onto the Pitney Bowes
	matic postal inspection every time	Data Center and check for updates. The sys-
	you do a refill. If you have not	tem will automatically perform a meter inspec-
	done a refill in the last 120 days,	tion.
	you will not be able to print post-
	age.
	Your postal rate or special service	Enter the ZIP Code or Zone. Refer to the Enter-
	requires a ZIP Code or Zone.	ing ZIP Codes and Zones section in Chapter 4
		in this guide.
Meter imprint is out	Envelope is skewing on the feed	• Check for objects in the mail path.
of alignment.	deck.	• Adjust the thickness adjustment knob to
		correspond to the envelope thickness. For
		thicker pieces of mail (3/8” to 5/8”), or mail
		containing several inserts, use the thick
		mail setting. For mail containing only single
		inserts, or for postcards, use the normal
		mail setting.

Normal Mail Setting

Thick Mail

Setting

Thin Mail

Setting

• Adjust the side guide, if this option is installed.

10-14 SV60861 Rev. F