Envelope Feeding Problems, Troubleshooting

10 • Troubleshooting

Envelope Feeding Problems

Description	Possible Causes	Solution


More than one enve- Too many envelopes are on the		•	Remove some of the envelope and test
lope is feeding.	feed deck; envelopes are not		with a smaller stack.
	stacked properly on the feed deck.	•	Slant the envelopes slightly to the left (shin-
			gled).

	• Put thinner envelopes on top of thicker
	envelopes in feeder.

Envelopes are too thick/thin for	Adjust the thickness adjustment knob to corre-
feeder adjustment, or thickness	spond to the envelope thickness.
adjustment knob is set improperly.	• For thicker pieces of mail (3/8” to 5/8”), or
OR	mail containing several inserts, use the
OR	thick mail setting. For most mail under 3/8",
	use the normal mail settings.
Thickness adjustment knob is set	• For large stacks of thin mail, such as single
too wide.	inserts or post cards, the thin mail setting
	may be needed for better performance. .

Normal Mail Setting

	Thick Mail
	Setting
	Thin Mail
	Setting

Backstop is too close and is forc-	Readjust backstop and restack mail.
ing mail into the feeder.

10-6	SV60861 Rev. F

DM900, DM800 specifications

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Pitney Bowes DM900 manual Envelope Feeding Problems, Troubleshooting, Description, Possible Causes

Models: DM900 DM800

Envelope Feeding Problems

Backstop is too close and is forc-

Readjust backstop and restack mail.

ing mail into the feeder.

DM900, DM800 specifications