Operator Guide
DM800, DM900
DM Series Digital Mailing System
US English Version
Page
SV60861 Rev. F 2009 Pitney Bowes Inc
Alerting Messages
FCC Compliance
FCC Compliance of Modem
Page
Table of Contents
Page
Our Help Desk
Pitney Bowes Contact Information List
PB Web Sites
Postage By Phone System Pitney Bowes Supplies
Page
1 Read This First
What’s in this Guide Other Information
1 Read This First
USPS Requirements
Safety Requirements
What You Need to Know
DM800, DM900 Digital Mailing System Operating Guide
Never connect telephone wiring during a lightning storm
U7P0 Power Stacker
If your stacker has an AC adapter to power the stacker
Important Information About Powering Off
Your DM Series Digital Mailing System
ON OFF
Introducing the DM Series Mailing System
2 Meet the DM800, DM900 Digital Mailing System
Features and Benefits
Parts of the Mailing System
Postage Security Device
Introducing the DM Series Mailing System Features and Benefits
2 Meet the DM800, DM900 Digital Mailing System
Easy-to-Use IntelliLink Control Center
U7P0 Power Stacker
Variety of Communications Options
Ability to Use Other Pitney Bowes Equipment
weight and dimensions thickness, length, width of the mail
Accounting and Reporting Advertisements and Inscriptions
Shape Based Rating Optional Permits
updated to support this rating structure
Parts of the Mailing System
Mailing System Exterior
USB Ports USB Network Adapter can be plugged in here USB Port for
The Digital Mailing System Exterior
USB Network Adapter and LAN Cable Serial Port
Flash Memory Drive used with INVIEW Accounting
Mailing System Interior
The IntelliLink Control Center
Function Keys
Start Key - Begins processing mail with the options you have selected
The Main Screen
Use this to connect directly to an analog phone line
Connectors on the Back of the IntelliLink Control Center
Analog Phone Line Connector on base
2 Meet the DM800, DM900 Digital Mailing System
Preparing Your Mail
3 Mail in a Minute
Mail in a Minute
Running the Mail
Mail in a Minute Preparing Your Mail
3 Mail in a Minute
Running the Mail
2. Select Key In Postage
Printing Postage Tapes
Wet Tape
Applying Postage and Running Mail
4 Running Mail
Navigating Hints
Determining the Correct Postage Mode
Select Mode
Navigating Hints
4 Running Mail
Applying Postage and Running Mail
Follow the other procedures listed here as needed
Chart A - Printing on Mail
1 Determining the Correct Postage Mode
Feeding Mail or Printing Tape?
Chart D - Permit Mail
Chart B - Postage Tape Mode
Chart C - Mail Modes with NO Postage
About Running Mail
2 Preparing Your Mail
DM800, DM900 Digital Mailing System Operating Guide
Any mail with the flap on the opposite side For mail where the indi
Tips on Feeding
Mail
Pieces of mail that are 5/8 thick If you are running pieces of mail
About Printing Postage Tapes
While your mailing system processes the mail, the screen
3 Selecting the Postage Mode and Running the Mail
Mode Selection Reduced Speed
Mode Selection Key in Postage Mode Selection WOW - Weigh On-The-Way
2. Select WOW - Weigh on the Way
To use differential weighing
Mode Selection Weigh First Piece Mode Selection Differential Weighing
2. Select Weigh First Piece
Mode Selection Manual Weight Entry
2. Select Manual Weight Entry
3. Select Attached Scale - AutoTape
Mode Selection Attached Scale Mode Selection Attached Scale AutoTape
Before using this weighing option
2. Select Seal Only - No Printing
Mode Selection Print Permit Mode Selection Seal Menu
To select a Print Permit
Mode Selection Time and Date Stamping
2. Select Time and Date Stamping
Selecting an Account Manually
4 Selecting or Deselecting an Account
Selecting an Account
Selecting an Account by Name
Deselecting an Account
Selecting an Account by Speed Code
5 Selecting the Class, Carrier, Special Services or Options
Selecting ZIP Codes and Zones
Selecting a Country Selecting a Smart Class
Meter Stamp Options Advertisement
6 Selecting the Meter Stamp Options
Meter Stamp Options Date
Meter Stamp Options
Messaging
Meter Stamp Options Inscription Meter Stamp Options Print Position
Meter Stamp Options Multiple Tapes Meter Stamp Options Custom
2. Select Meter Stamp Options, then select Text Entries
Discounts for Confirmation Services
Overview
Postage Calculation for Confirmation Services
Sending Your Records to Pitney Bowes
Using Confirmation Services Before Printing Postage
Adding Services or Making Changes
Adding Confirmation Services After Printing Postage
Installation/Setup
Editing, Deleting or Sending Confirmation Services Records
Using Electronic Return Receipt ERR
a. Press Existing Features b. Press Confirmation Services
Setup Options
Confirmation Services
b. Select Set Up, then Basic Settings
2. Select Confirmation Services
Processing Electronic Return Receipt
b. Select E-Ret Receipt
Processing Electronic Return Receipt with a Customer Reference Number
4 Running Mail
Customer Reference Number ERR
4 Running Mail
4. Select Certified 5. Select Offline eRR
Off-Line Electronic Return Receipt ERR
2. Select 1stCl Letter
Adding More Postage
9 ClearingBatch the Count
Changing the Date
4-36
5 Mailing System Setup
4. Rate Details 5. Maintenance
5 Mailing System Setup
1. Meter Stamp Options 2. Set Up 3. Zero Scale
3 Adjusting the Feed Deck Sensor 4 Setting the Date and Time of Day
Overview of Mailing System Set Up
1 Set the Display Language 2 Adjusting the Display Contrast
5 Selecting Autostart 46 Setting up a Supervisor Password
3 Adjusting the Feeder Deck Sensor
5 SelectingAutostart
4 Setting the Date and Time of Day
2. Select Set Up and then Basic Settings 3. Select AutoStart
Creating a Supervisor Password
6 Setting Up a Supervisor Password
7 Setting Up a Lock Code
Password Protecting an Operation
Scale/Rates Set Up
8 Setting Up the Scale and Selecting Rates
Scale/Rates
Attached Scale
2. Select Carrier/Class Disp
Scale/Rates Autoscale Scale/Rates Carrier/Class Display
Scale/Rates Class if New Piece Scale/Rates Destination if New Piece
2. Select Class if new Piece
BMC Intra ZIP
Scale/Rates Autoclear Destination Value
Destination if New Class
Confirm Svc
Scale/Rates Smart Classes
Creating a Smart Class with an Auto Inscription
DM800, DM900 Digital Mailing System Operating Guide
Setting Up a Smart Class with an Auto Inscription
6. Select View Detail 7. Select Modify Auto Ad/Inscription
Scales/Rates Auto Rate Large Envelope
Modifying a Smart Class with an Auto Inscription
Phone/Network Set Up Dialing Prefix Phone/Network Set Up PB Phone #
9 Setting Up Postage By Phone Meter Payment System
Phone/Network Set Up PBP Account #
Phone/Network Set Up
2. Select My Phone #
Phone/Network Set Up My Phone # Phone/Network Set Up Modem Type
Phone/Network Set Up Use LAN Firewall Settings
NOTE Once you select this option, the system will restart
Phone/Network Set Up Network Settings Phone/Network Set Up Remote
PC Refill
Setting the Low Funds Warning Value
11 Configuring Low Ink Warning
Setting the High Value Warning for Key In Postage
2nd Low Ink Warming
2. Select Basic Settings and then Time
Timeouts Display Sleep Timeouts Sleep
Timeouts
Standby Mode Least Power Usage
2. Select Basic Settings and then Timeouts
Timeouts Normal Preset Timer Timeouts Feeding Timeout Timeouts
Transaction Timeout
3. Select Normal Preset Timer
4. Press the screen key for Store Current Setting to Preset
13 DefiningPresets
Defining Normal Preset Values
2. Press the Custom Presets key
Defining Custom Preset Values
Defining Custom Preset Values
4. Select Store Current Setting to Preset
Store Advance Date in a Custom Preset
1. Press the Custom Presets key
Editing Custom Preset Values Viewing, Renaming, or Deleting Presets
Specifications
Sample
Creating a Custom Message for the First Time
2. Select Set Up, then select Text Entry Set Up
Postal Rules and Guidance
Adding Additional Custom Messages
2. Select Meter Stamp Option, then select Text Entries
Editing a Custom Message
Deleting a Custom Message
Envelope Guidance
2. Select Take Meter Out of Service
15 Taking the Meter Out of Service
16 Adding an Optional Printer
17 Configuring the Optional Barcode Scanner
Setting the Default Scan Type
Adding Barcode Prefixes
Combining Barcodes Setting Auto-Enter
5-32
Checking Your Postage By Phone Meter Payment System Account
6 Adding Postage
Postage By Phone Meter Payment System
6 Adding Postage
Postage By Phone Meter Payment System
Your Postage Meter
Connection Alternatives
USPS Rekey Requirements
Managing Your Postage Funds
Connecting Your Mailing System to a Remote Analog Phone Line
Which connector do I use?
4 CheckingYour Postage By Phone Meter Payment System Account Balance
6 Postage Pass - Automated Postage Refill
Adding
Postage
postage meter, follow these steps
Postage Refill
Recommended Funds Values Setting the Auto Refill Amount
Setting the Low Funds Value Enabling Disabling Automated
$2000 - $8000
7 Standard Accounting
Transferring Funds
Select Account
Set Up Account
7 Standard Accounting
0. None 1. Account Name subacct-sub-subacct 2. Account Name
14 Setting an Accounting Period 5 Turning Accounting On or Off
Using the Account Setup Procedures
Overview of Accounting
6 Deleting Accounts 7 Turning Account Password Protection On or Off
2 CreatingAccounts
Before Using the Setup Procedures
1 ViewingAccounts
3. Select View Accounts
Creating a New Subaccount or Subsubaccount Accounting Messages
Accounts
4 Setting an Account Period
Editing
3. Select Edit Account
Engineering Software Engineering Industrial Design
6 DeletingAccounts
EXAMPLE
9 TurningReset Individual Accounts On or Off
8 ResettingClearing all Accounts
Select Transfer Entire Amount, or
Transferring
Funds
Your Accounting System Features
Selecting an Accounting Type
Account Structure and Hierarchy
Software Tes ting
User Friendly Testing
Engineering
Software Software Design
System Set Up Report
8 Reports
USPS Confirmation Services Report System Printer Required
Single Account Report
8 Reports
Introduction Viewing a Report Printing a Report
Report Print Queue
Printed Report
Single Account Report
Screen Display
Multi-Account Summary Report
Internal Printer Version
External Printer Version
Last Five Refills Report
Printed Report Attached Printer
USPS Confirmation Services Report System Printer Required
Printed Report System Printer
Account List Report External Printer Required Funds Report
System Set Up Report
Error Report
Error Report
Job Report
Job Report
Data Capture Report Non-US Use Only Electronic Return Receipt Report
View Download Log Report
Installed Pending Rates Report
Last Rates Downloaded Report
Description
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8-14
Printer Maintenance
9 Maintaining and Updating
E-Z Seal Sealing Solution Maintenance
Items to Keep On Hand Cleaning the Exterior
9 Maintaining and Updating
Tape Maintenance
Installing a New Tape Roll
Filling the Moistener Bottle
E-Z Seal Sealing Solution Maintenance
Cleaning the Moistener Brush
Printer Maintenance
Replacing the Moistener Brush
Good Quality Test Pattern
Cleaning the Printhead Nozzles Printing a Test Pattern
2. Select Maintenance
Poor Quality Test Pattern
Replacing the Ink Cartridge
3. Remove the old ink car- tridge by lifting it straight up
Changing the Printhead
2. Select Maintenance 3. Select Replace Printhead
This exposes the print
Changing the Wiper Blade Assembly
2. Select Maintenance 3. Select Replace Wiper Blade Assembly
Performing Updates or Adding Features
10 Troubleshooting
10 Troubleshooting
Hopper Sensitivity Adjustments
How to Troubleshoot your Mailing System Width Sensor Warnings
INK WASTE TRAY FULL WARNING
Ink Waste Tray Full Warning
Please contact service OK
Ink Waste Tray is near full. Ink leakage may occur
waste tray will result in ink leakage causing system damage OK
Envelope Sealing Problems
CONTACT SERVICE IMMEDIATELY Failure to replace full ink
Solution
DM800, DM900 Digital Mailing System Operating Guide
Backstop is too close and is forc
Envelope Feeding Problems
Readjust backstop and restack mail
ing mail into the feeder
To clear a jam in the feeder area
To clear a jam in the transport area
track. Refer to the Pitney Bowes Contact Infor
Tape Feeding Problems
Pressure sensitive tape only
Maintaining and Updating
the Tape Maintenance section in Chapter
Chapter 10, Maintaining and Updating for more
Contact Information List in the guide for more
10-11
Refer to the Pitney Bowes Contact Information
IntelliLink Control Center Problems
Select Phone Setup
the Display Contrast section in Chapter
Select Meter Stamp Options
Weigh-On-The-Way Problems
Chapter 5, Mailing System Setup for more
Select Advertisements or Inscriptions
ing ZIP Codes and Zones section in Chapter
Printing Problems
Refer to the Selecting the Postage Mode sec
Chapter
tion Checking Your Postage By Phone Meter
Postage Refill Problems
number, refer to Phone/Network Set Up PB
Payment System Account in Chapter 6 of this
Getting Help
10-18
11 Supplies and Options
11 Supplies and Options
Printhead Kit and Wiper Blade Replacement
Ordering Supplies Ordering a Pitney Bowes Supply Catalog
Consumables You Can Order
Advertisements and Inscriptions
USPS Confirmation Services Labels
Accessories You Can Order
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Accounting Features
12 Specifications
Equipment Specifications
12-2
Power and Compliance
Equipment Specifications
Dimensions
Capacities and Features
Optimum Performance Throughput
Minimum
Accounting Features
Mailing Materials
Maximum
3.5 in
Maximum
Minimum
88.1
12-6
A Glossary
Glossary
A Glossary
Communications Port
A Glossary
The PSD contains the funds and performs all of the calculations necessary
Sleep Timer
Index
10-8
Meter, see Postage meter
Index
Index
Page
1 Elmcroft Road
For Service or Supplies PB Form SV60861 Rev. F 4/09
SV60861REVF
2009 Pitney Bowes Inc All Rights Reserved