Carrier Access SNMP Diagnostics & Troubleshooting

About This Chapter

9/24/01 12-1

Chapter 12

Diagnostics &Troubleshooting

Contents of This Chapter:

12.1 About This Chapter

This chapter provides instructions for performing:

• Self Test Loopbacks.

• Network Loopbacks.

• Disabling external alarms.

• Fault isolation procedures for troubleshooting problems encountered while operatin g the

Access Bank II - SNMP.

12.2 Diagnostic Switches

The Access Bank II - SNMP System Setup and T1 Span Setup DIP switches on the Control Panel

include settings for running the self test loopbacks, enabling network loopbacks, and enabling alarm

cut-off.

About This Chapter .................................... 1 Disabling an External Alarm ..................... 6

Diagnostic Switches ................................... 1 LED Test and Status Indicators ................ 6

Self Test 1 and 2 ........................................ 2 Fault Isolation Procedures ........................ 8

Self Test Fault Indications .........................3 Back Plate Indications ..............................9

1 kHz Digital Milliwatt Test Signal .............. 4 Voice Channel LED is RED ..................... 9

Network Loopback 1 and 2 ........................ 5 All Voice Channel LEDs flash RED ..........9

T1 Line or Payload Loopbacks ...................5 No Ringing During a Self Test .. ..............10

ANSI T1.403 Remote T1 LLB .................... 5 Access Bank Shuts Down ......................10

Disabling an External Alarm ......................6

Contents

Main Page FCC R FCC Requirements, Part 15 FCC Requirements, Part 68Exhibit J1 SAFETY REQUIREMENTS NATIONAL ELECTRICAL CODE REQUIREMENTS I NDUSTRY C ANADA R W Limitations of Warranty & Limitation of Remedies WARRANTY PRODUCT RETURNS ADVICE TO THE READER HOW TO USE THIS MANUAL Page CONTENTS (Access Bank II - SNMP) xii Chapter 4 Physical Installation 4-1 Chapter 5 Electrical Installation 5-1 Chapter 6 Initialization and Basic Configuration 6-1 Chapter 7Remote Monitor 7-1 xiv Chapter 8 FXS-ID Configuration 8-1 Chapter 9 Battery Reversal FXS & Dial Pulse Origination Card 15 Chapter 10 12-Channel FXO & Dial Pulse Termination Card 10-1 Chapter 11 4-Wire E&M/TO Configuration 11-1 xvi Chapter 12 Diagnostics & Troubleshooting 12-1 Chapter 13 Maintenance 13-1 Chapter 14 SNMP Management & Command Line Interface 14-1 xviii Page Page Chapter 1 Introducing the Access Bank II SNMP 1.1 About This Chapter 1.2 General System Overview 1.3 Features, Functions, and Options 1.3.1 Standard Features 1.3.2 Software Programmable Functions 1.4 Dual T1/CSU Network Interfaces 1.5 Digital Data Ports 1.5.1 V.35 DCE Port 1.5.2 RS-232 Data Port 1.6 Analog Line Interfaces: FXS, & FXO, and 4-Wire E&M 1.7 Local and Remote Network Management 1.7.1 Local/Remote Mode Selection 1.7.2 SNMP Management 1.7.2.1 Local and Remote SNMP Management 1.7.2.2 SNMP Overview 1.7.3 Command Line Interface 1.7.3.1 Local and Remote CLI Management 1.7.4 Windows-Based GUI Management Software 1.7.5 Local and Remote GUI Management 1.8 Design Philosophy Chapter 2 Product Description 2.1 About This Chapter 2.2 Physical Characteristics Note: 2.3 Control Panel Interface Connectors Note: 2.4 Control Panel DIP Switches 2.5 LED Test and Status Indicators 2-4 9/24/01 Top View Figure 2-2: Access Bank II - SNMP Top Cover Installation Guide NODAL SWITCH ANALOG LEVELS NODAL SWITCH ANALOG SIGNALING Tip & Ring Connector Chapter 3 Technical Specifications 3.1 About This Chapter Page 3.8 Digital Data Ports 3.8.1 V.35 Serial Port 3.8.2 RS-232 Remote Management/Data Port 3.9 Analog Line Interfaces 3.10 FXS Voice Card 3.11 FXO/DPT Voice Card 3.12 4-Wire E&M/TO Voice Card 3.13 Network Management 3.14 Alarms 3.15 Control Panel I/O Connectors 3.16 Standards Compliance 3.17 Power 3.18 Environmental 3.18.1 Physical Dimensions Page Page Chapter 4 Physical Installation 4.1 About This Chapter 4.2 Installation Check List Caution: Table 4-1: Access Bank II - SNMP Packing Materials List 4.3 Chassis Mounting Caution: 4.4 Wall Mounting 4.5 Rack Mounting 4.5.1 Rack Mounting with Brackets Shipped with Unit Note: 4.5.2 Mounting with Heavy-Duty Brackets 4.6 Surface Mounting 4.7 Mounting the Power Converter Mounting the Power Converter 9/24/01 4-7 Figure 4-2: Rack Mounting on a 19 Rack Using Small Brackets Figure 4-3: Rack Mounting on a 19 Rack Using Heavy-Duty Brackets 4-8 9/24/01 Figure 4-4: Optional Heavy Duty Brackets Page Chapter 5 Electrical Installation 5.1 About This Chapter 5.2 Installing Cables and Adapters Table 5-1: Standard and Optional Access Bank II SNMP Cables and Adapters 5.3 Access Bank II SNMP Control Panel Interface and Power Connectors 5.3.1 RJ-48C Jacks for T1 Span 1 and Span 2 5.3.2 SNMP Connector 5.3.3 V.35 DCE Data Port Connector 5.3.4 DC Power Connector Input 5.4 Connecting the Voice Circuits Note: Table 5-2: 50-Pin Tip & Ring Jack 5.5 Connecting the Dual T1 Lines 5.5.1 Customer Premises Installations Note: Table 5-3: T1 Line Interface on RJ-48CT1 Modular 8-Pin Jack 5.5.2 ABAM 600 T1 Cable 5.6 V.35 DCE Data Port Connections Note: Table 5-5: Pin Assignments for CAC V.35 Data Cables 5-8 9/24/01 Figure 5-2: Access Bank II SNMP V.35 DCE Data Port Connections V.35 DCE Data Port Connections 9/24/01 5-9 Figure 5-3: Access Bank II SNMP V.35 DCE Port (female) Figure 5-4: 34-pin V.35 Winchester Connector (male) 5.7 RS-232 Management 5.7.1 RS-232 DCE Management Cable Note: 5.7.2 Local Management Cable Table 5-6: CAC Local Management Adapter Cable Pin Assignments 5.7.3 Null Modem Adapter Table 5-7: Null Modem Adapter Pin Assignments 5.7.4 Straight Adapter Table 5-8: CAC Straight Adapter Pin Assignments 5.8 Connecting the Power and Ground Table 5-9: Power Connector Pinout Assignments 5.8.1 DC Power Connector Input Warning: Page Chapter 6 Initialization and Basic Configuration 6.1 About This Chapter 6.2 Connecting to the Access Bank Figure 6-1: The AB-II SNMP in an Example Network 6.3 Configuring the Access Bank 1. Start the system and connect the terminal. The system displays: 2. Press the <ESC> key. The display then reads: 3. Enter the password (default is cac), and press <enter>. 4. Check the system clocking configuration: To correct the date (example is January 15, 1998): If this is not the clocking configuration, enter: 5. Check the date information: 6. Check the time information: To correct the time (example is 5:20 PM): 7. To change and then recheck the system and circuit names (examples are provided here): 8. Check the configuration of T1 port #1: To change the framing and then check the configuration: To remove all the connections between T1, Analog, and V.35 ports: To check the configuration of the V.35 port: To set the ip configuration, if required (examples given below): To set SNMP configurations, if required (examples given below): Caution: Page Chapter 7 Remote Monitor 7.1 About This Chapter 7.2 Remote Monitor Software Program 7.2.1 Overview 7.3 Message Traffic 7.4 Online Help 7.5 Hardware Requirements 7.6 Installation 7.7 Remote Monitor Screen Hierarchy 7.8 Initialization for Basic Operation in the Remote Mode Chapter 8 FXS-ID Configuration 8.1 About This Chapter 8.2 FXS-ID Voice Card 8.3 Signaling Types 8.3.1 FXO Switch to AB2 FXS A/B Signaling 8.3.2 Wink-Start to Loop-Start or Ground-Start 8.3.3 Wink Delay 8.4 Setting the FXS Transmit and Receive Levels Table 8-1: FXS Transmit and Receive Level Option Settings Table 8-2: FXS Signaling Summary 8.5 Setting the FXS Signaling Options 8.5.1 Option Switches A, B, and C 8.6 FXS Signaling Option Descriptions 8.6.1 Option Switches A, B, and C 8.6.1.1 Option 0. Normal FXS A&B Signaling, Loop-Start or Ground-Start 8.6.1.2 Option 1. E&M Wink-Start-to-Loop-Start Conversion with Calling Party Disconnect 8.6.1.3 Option 2. Wink-Start to Ground-Start Conversion 8.6.1.4 Option 3. E&M Immediate-Start-to-Loop-Start Conversion 8.6.1.5 Option 4. E&M Immediate-Start-to-Ground-Start Conversion 8.6.1.6 Option 5. Wink-Start to Loop-Start Conversion with ANI/DNIS and Calling Party Disconnect 8.6.1.7 Option 6. Wink-Start to Ground-Start Conversion with ANI/DNIS 8.6.1.8 Option 7. Customized Signaling Caution: 8.6.2 TP Busy/Idle Switch 8.7 FXS Voice Channel Monitoring and Testing 8.7.1 FXS Backplate Switches 8.7.2 FXS Backplate LEDs Table 8-3 LED State Condition 8.7.3 Busying Out Individual FXS Channels Warning: Note: 8.7.4 Self Test Loopbacks Note: Page Page Chapter 9 Battery Reversal FXS & Dial Pulse Origination Card 9.1 About This Chapter 9.2 Description of the BRFXS/DPO Card 9.3 Overview of Operation Note: 9.4 BRFXS/DPO Applications 9.5 Setting the Transmit and Receive Levels Table 9-1: Transmit and Receive Attenuation Switch Values Switch Setting Transmit Switch Position Loss Receive Switch Position Loss 1 2 3 4 5 6 Caution: BRFXS V x.x 9.6 BRFXS/DPO Configuration Settings Table 9-2: Transmit and Receive Attenuation Switch Values Switch Function OFF ON BRFXS/DPO Configuration Settings 9/24/01 9-21 Table 9-3 BRFXS/DPO Back Plate Switches Switch Function Channel Test (12 per card) Applies reverse battery to forward (idle) battery on tip- ground relays during trunk processing Table 9-4 9.7 Setting BRFXS and DPO 9.7.1 Battery Reversal FXS Loop-Start 9.7.2 Dial Pulse Origination (DPO) 9.7.3 BRFXS/DPO Voice Channel Monitoring and Testing 9.8 Busying Out Individual BRFXS/DPO Channels 9.9 Self Test Loopbacks Note: Page Chapter 10 12-Channel FXO & Dial Pulse Termination Card 10.1 About This Chapter 10.2 Description of the FXO Card 10.3 Termination Options Note: Table 10-1: Termination Options and Switch Settings for the FXO/DPT 10.3.1 Foreign Exchange Office (FXO) Termination 10.3.2 Dial Pulse Termination (DPT) 10.3.3 Channel Attenuation Options Table 10-2: Transmit and Receive Attenuation Switch Values Termination Options FXO V x.x ON 9/24/01 10-5 Figure 10-3: FXO/DPT Card Switch Settings UP (ON) Page Chapter 11 4-Wire E&M/TO Configuration 11.1 About This Chapter 11.2 4-Wire E&M/TO Voice Card 11.2.1 Functional Description 11.2.2 Physical Description 11.3 Typical Applications E&M Signaling Conventions 9/24/01 11-3 Figure 11-1: Normal Mode E&M Termination Figure 11-2: Tandem Mode E&M Access to Leased Lines or Carriers 11.4 E&M Signaling Conventions Up to 24 E&M or TO Interfaces in 12 Channel Increments T1 Table 11-1: Detector-Driver Functions E&M Signaling Conventions 9/24/01 11-5 Figure 11-4: E&M Signaling Type 2 Figure 11-5E&M Signaling Type 4 11.5 Programming E&M Signaling Types 11.5.1 Jumper Switch Settings Table 11-2: Jumper Connections by Type and Mode E&M Type Mode Jumper Placement J1 J2 J3 Note: 11.6 Detector Configuration Table 11-3: E&M T1 Signaling 11.7 Normal and Tandem Cables Table 11-4: Normal and Tandem Mode Cables for 4-wir e E&M/TO Card 11.8 Configuring Signaling Types and Trunk Processing Table 11-5: 4-Position DIP Switch Settings 11.9 TP Busy/Idle Switch 11.10 Setting Transmit and Receive Gain 11.11 Transmit (Analog-to-Digital) Gain 11.12 Receive (Digital-to-Analog) Gain 11.13 E&M Voice Channel Monitoring 11.13.1 Call Progress LED Indicators Table 11-6: E&M Channel Status LEDs 11.14 E&M Normal mode cable Page 11.15 E&M Tandem Mode Cable 11.15.1 Description 11.15.2 Cable Type: 11.15.3 Common Connector: 11.15.4 Telco Connectors: 11.15.5 Markings: 11.15.6 Length 11.15.7 Physical Appearance 4-Wire E&M/TO Configuration 11-14 9/24/01 Table 11-7(Part 1): Connector Pinouts for Cable P/N 005-0004 E&M Tandem Mode Cable 9/24/01 11-15 Table 11-7 (Part 2): Connector Pinouts for Cable P/N 005-0004 4-Wire E&M/TO Configuration 11-16 9/24/01 Table 11-8 (Part 1): Connector Pinouts for Cable P/N 005-0005 E&M Tandem Mode Cable 9/24/01 11-17 Table 11-8 (Part 2): Connector Pinouts for Cable P/N 005-0005 Page Chapter 12 Diagnostics & Troubleshooting 12.1 About This Chapter 12.2 Diagnostic Switches Note: 12.3 Self Test 1 and 2 Caution: 12.3.1 Local Mode: OFF = No Test Tone, ON = Ringback Tone 12.3.2 Card Self Test Table 12-1: Card Self Test Signaling States 12.4 Self Test Fault Indications 12.4.1 Voice Channel LED is RED during Self Test 12.4.2 No Test Tone During a Self Test 12.4.3 Remote Mode: Ringback Tone or 1 Digital Milliwatt 12.5 1 kHz Digital Milliwatt Test Signal Table 12-2: Standard Digital Milliwatt Signal 12.6 Network Loopback 1 and 2 12.6.1 Local Mode: No Network Loopback or Network Loopback Enabled 12.7 Remote Mode: Remote T1 Line or Payload Loopbacks 12.8 ANSI T1.403 Remote T1 LLB 12.8.1 ANSI T1.403 Remote Payload Loopback 12.9 Illustrations of Loops and Self-Tests 12-6 9/24/01 12.9.1 Self-Test Figure 12-2: Self-Test 9/24/01 12-7 12.9.2 Equipment Loopback Figure 12-3: Equipment Loopback 12.9.3 Equipment Loopback - Payload Figure 12-4: Equipment Loopback - Payload 12-8 9/24/01 12.9.4 DS-1 Network Loopback Figure 12-5: DS-1 Network Loopback 12.9.5 : DS-1 Network Loopback - Payload Figure 12-6: DS-1 Network Loopback - Payload 9/24/01 12-9 12.9.6 Receiving DS-1 CSU Loopback 12.9.7 Sending DS-1 CSU Loopback Figure 12-7: Sending DS-1 CSU Loopback 12-10 9/24/01 12.9.8 Sending DS-1 BERT Pattern Figure 12-8: Sending DS-1 BERT Pattern 12.9.9 V.35 Equipment Loopback Figure 12-9: V.35 Equipment Loopback 9/24/01 12-11 12.9.10 V.35 Network Loopback Figure 12-10: V.35 Network Loopback 12.9.11 Sending V.54 Loopback Figure 12-11: Sending V.35 Loopback 12-12 9/24/01 12.10 Disabling an External Alarm Table 12-3: 50-Pin Tip & Ring Jack 12.11 LED Test and Status Indicators Table 12-4: T1 Line Status LEDs for T1 Span 1 and T1Span 2 Table 12-5: T1 Test LEDs for T1 Span 1 and 2 Table 12-6: V.35 Status LED 12.12 Fault Isolation Procedures Table 12-7: Control Panel LED Indications Table 12-8: Control Panel LED Indications (continued) 12.13 Back Plate Indications 12.13.1 Voice Channel LED is RED (during a Self Test) 12.13.2 All Voice Channel LEDs flash RED 12.14 Other Fault Indications 12.14.1 No Ringing During a Self Test Page Page Chapter 13 Maintenance 13.1 About This Chapter Caution: 13.2 Replacing a Voice Card Caution: 13.3 Replacing the Controller Card Warning: Page Page Page Chapter 14 SNMP Management & Command Line Interface 14.1 About This Chapter 14.2 Local/Remote Mode Selection 14.3 SNMP Management 14.3.1 Local and Remote SNMP Management 14.3.2 SNMP Overview 14.3.3 Protocols 14.3.4 Management Information Bases Table 14-1: Supported Management Information Bases 14.3.5 Commands 14.3.6 Statistics 14.3.7 Traps 14.3.8 Maintenance 14.4 Command Line Interface (CLI) 14.4.1 Local and Remote CLI Management 14.4.2 RS-232 CLI Operation 14.4.3 Context Sensitive Help Page Page Page Page Page Page Page Page Page 14.4.4 Configuration Commands 14.4.4.1 aco 14.4.4.2 alarms 14.4.4.3 aps 14.4.4.4 boot 14.4.4.5 clk 14.4.4.6 config 14.4.4.7 connections 14.4.4.8 craft 14.4.4.9 date 14.4.4.10dni 14.4.4.11dialout 14.4.4.12 ds1 14.4.4.13 event 14.4.4.14 exit 14.4.4.15 ip Page 14.4.4.20 name 14.4.4.21 password 14.4.4.22 ping Page 14.4.4.28 trap 14.4.4.29 snmp 14.4.4.30 v35 14.4.5 Status Commands 14.4.5.1equipment 14.4.5.2 log 14.4.5.3 statistics 14.4.5.4 status Page GLOSSARY