Lexmark C748x, 41G0100, 41H0000 Shadow images appear on prints, Skewed print, Troubleshooting 248

Troubleshooting 248

Shadow images appear on prints

CHECK THE PAPER TYPE AND WEIGHT SETTINGS

Make sure the paper type and weight settings match the paper loaded in the tray:

1From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings.

2Before sending the job to print, specify the correct paper type setting:

•For Windows users, specify the paper type from Print Properties.

•For Macintosh users, specify the paper type from the Print dialog.

MAKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE

Replace the defective photoconductor.

MAKE SURE THE PRINT OR TONER CARTRIDGE IS NOT LOW ON TONER

1Remove the cartridge.

Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.

3Reinsert the cartridge.

Note: If print quality does not improve, then replace the cartridge.

CONTACT CUSTOMER SUPPORT

If the problem continues, the printer may need to be serviced.

Skewed print

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

CHECK THE PAPER

Make sure you are using paper that meets the printer specifications.