Lexmark 41H0000, 41G0100, 41G0050 Toner rubs off, Make Sure the Fuser is not Worn or Defective

Troubleshooting 251

MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE

Replace the worn or defective fuser.

MAKE SURE THE PRINTER HAS BEEN RECALIBRATED RECENTLY

Select Color Adjust in the Quality menu.

MAKE SURE THE APPLICATION HAS NOT SPECIFIED AN OFF‑WHITE BACKGROUND

Check the application settings.

MAKE SURE NO TONER IS IN THE PAPER PATH

Contact customer support.

Toner rubs off

Try one or more of the following:

CHECK THE PAPER TYPE AND WEIGHT SETTINGS

Make sure the paper type and weight settings match the paper loaded in the tray or feeder:

1From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Change the Paper Weight setting from Normal to Heavy.

2Before sending the print job, specify the correct paper type setting:

•For Windows users, specify the paper type from Print Properties.

•For Macintosh users, specify the paper type from the Print dialog.

CHECK THE PAPER TEXTURE SETTING

From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray or feeder. If necessary, change the Paper Texture setting from Normal to Rough.

MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE

Replace the worn or defective fuser. For more information, see the instruction sheet that came with the replacement part.