Manuals / Lexmark / Computer Equipment / Printer

Lexmark C746x, 41G0100, C748x Paper jams, Paper jam in the toner cartridge area, Clearing jams 204

Models: 41G0050 C746x 41H0000 41G0100 C748x

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Clearing jams

204 200–201 paper jams

Paper jam in the toner cartridge area

1Open the front door.

Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

2Firmly grasp the jammed paper on each side, and then gently pull it up and out to remove it from behind the toner cartridge area.

Note: Make sure all paper fragments are removed.

3Close the front door.

4Depending on your printer model, touch Continue, jam cleared or press .

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Lexmark C746x, 41G0100, 41H0000, 41G0050, C748x manual Paper jams, Paper jam in the toner cartridge area, Clearing jams 204

Contents

C746x and C748x NovemberContents Using C748x Paper and specialty media guidelines 124 Understanding printer menus 133Saving money and the environment 188 Troubleshooting 215 Maintaining the printer 190Clearing jams 202 216 217218 219Solving printing problems 225226 227Solving option problems Solving paper feed problemsSolving print quality problems Solving color quality problems257 Index 271Safety information Safety informationSafety information Using this guide Finding information about the printerOverview Site at http//support.lexmark.comOther countries and regions -See the printed Installing internal options Additional printer setupAvailable internal options Accessing the system board Reattach the system board cover Dust coverInstalling a memory card Page Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISPPage Page Additional printer setup Reattach the system board cover Removing a printer hard disk Installing hardware options Order of installationInstalling optional drawers Attaching cables Turn the printer back onSetting up the printer software Installing the printer softwareUpdating available options in the printer driver For Windows usersPreparing to set up the printer on an Ethernet network NetworkingFor Macintosh users Preparing to set up the printer on a wireless network Installing the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printerReports Network Setup Page or Enter the printer informationMac OS X version 10.5 or later Applications Internet Connect AirPortConfigure the printer for wireless access Configure your computer to use the printer wirelesslyInstalling the printer on an Ethernet network Double‑click Printer Setup Utility or Print CenterClick Default Browser tab More Printers For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinueMac OS X version 10.4 or earlier For Windows users Verifying printer setup Using C746x Learning about the printerSelecting a location for the printer Printer configurations Multipurpose feederUsing the four-arrow-button printer control panel UseSetting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty mediaLoading the standard or an optional 550‑sheet tray Page Insert the tray One ‑sided printing Two ‑sided printingPage Loading the optional 550‑sheet special media tray Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Click Settings Paper Menu Linking and unlinking traysUnlinking trays Settings Paper Menu Custom Names type a name Submit Linking traysCreating a custom name for a paper type Assigning a custom paper type nameConfiguring a custom name PrintingPrinting a document Printing a documentAdjusting toner darkness Using Max Speed and Max YieldPrinting in black and white Using the printer control panel Settings Settings Print Settings Setup MenuPrinting from a flash drive Printing from a mobile deviceSupported flash drives and file types Flash drive File typeSettings Security Printing confidential and other held jobsStoring print jobs in the printer Printing confidential and other held jobsSettings Reports Print Fonts Settings Reports Print DirectoryPrinting information pages Printing a font sample listCanceling a print job Finding advanced networking and administrator informationCanceling a print job from the printer control panel Canceling a print job from the computerPrinting a menu settings Printing a network setupChecking the virtual display Checking the status of parts and suppliesUsing Eco‑mode Saving energyReducing printer noise Click Device Status More DetailsAdjusting Sleep mode Click Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Restoring factory default settings Using Hibernate ModeClick Settings General Settings Sleep Button Settings Securing the printer Locking the system boardStatement of Volatility Disposing of a printer hard diskBack Exit Config Menu Erasing volatile memoryErasing non‑volatile memory Erasing printer hard disk memoryConfiguring printer hard disk encryption Click Settings Security Disk EncryptionUsing C746x Navigate to Disk Encryption EnableFinding printer security information Using C748x Using C748xPrinter configurations Using the touch‑screen printer control panel Using C748x Understanding the home screenUsing the touch-screen buttons FeaturesThis may also appear on the home screen Sample touch screen Setting up and using the home screen applications Accessing the Embedded Web ServerUsing Background and Idle Screen Showing or hiding icons on the home screenActivating the home screen applications Setting up Forms and Favorites Understanding Eco‑SettingsUnderstanding Showroom Exporting and importing a configuration Setting up Remote Operator PanelExporting a configuration to a file Importing a configuration from a fileClick Configure Import Select the width or height, and then touchLoading the standard or an optional 550‑sheet tray Page One ‑sided printing Two ‑sided Duplex printing Page Loading the optional 550‑sheet special media tray Page Page Page Page Using C748x 101 One ‑sided printing Two ‑sided printing Page Using C748x 104 Page Linking and unlinking trays Settings Paper Menu Custom Name type a name Submit Click Settings Paper Menu Custom Names Printing formsUsing C748x 109 Click Properties, Preferences, Options, or SetupAdjust the settings, if necessary Click OK Print Settings Print Settings Quality Menu Print Mode Black OnlyUsing C748x 110 Settings Print Settings Setup MenuUsing C748x 111 Printing confidential and other held jobs Using C748x 113 Using C748x 114 Reports Print Fonts Touch PCL Fonts or PostScript FontsReports Print Directory Using C748x 115 Reports Menu SettingsUsing C748x 116 Reports Network SetupClick Settings General Settings Eco‑Mode select a setting From the home screen, touch Status/Supplies View SuppliesUsing C748x 117 Click Settings General Settings Quiet Mode select a settingUsing C748x 118 Settings General Settings Timeouts Sleep ModeAdjusting the brightness of the display Using C748x 119Click Settings General Settings Settings General Settings Screen BrightnessUsing C748x 120 Settings General Settings Factory Defaults Restore NowTouch Wipe All Settings Touch Back Exit Config MenuPrinter will restart several times during this process Using C748x 122 From the Disk encryption menu, select EnableTouch Disk Encryption Enable Using specialty media Tips on using letterheadPaper and specialty media guidelines 124 Tips on using transparencies Tips on using envelopesTips on using labels Paper and specialty media guidelines 125Page Unacceptable paper Using recycled paper and other office papers Selecting paperSelecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperSupported paper sizes Paper and specialty media guidelines 130 JIS B5Supported paper types and weights Printer supports 60-220‑g/m216-58‑lb paper weightsPaper and specialty media guidelines 132 Supplies Menu Paper Menu Reports Settings Menus listUnderstanding printer menus 133 Security Network/PortsSupplies menu Understanding printer menus 134Understanding printer menus 135 Default Source menu Paper menuPaper Size/Type menu Understanding printer menus 136Understanding printer menus 137 Tray x TypeMP Feeder Size Understanding printer menus 138 MP Feeder TypeManual Paper Size Configure MP menu Understanding printer menus 139Substitute Size menu Paper Texture menuUnderstanding printer menus 140 Understanding printer menus 141 Paper Weight menu Understanding printer menus 142Paper Loading menu Understanding printer menus 143Understanding printer menus 144 Custom Types menu Custom Names menuUnderstanding printer menus 145 Universal Setup menu Reports menuReports menu Understanding printer menus 146Network/Ports menu Active NIC menuStandard Network or Network x menus Understanding printer menus 147Understanding printer menus 148 To access the menu, navigate to any of the following Network Card menuUnderstanding printer menus 149 TCP/IP menu Understanding printer menus 150IPv6 menu Understanding printer menus 151Wireless menu AppleTalk menuUnderstanding printer menus 152 Standard USB menu Understanding printer menus 153View Name Set ZoneParallel x menu Understanding printer menus 154Understanding printer menus 155 Parallel BufferSerial x menu Understanding printer menus 156Understanding printer menus 157 Serial BufferUnderstanding printer menus 158 Robust XONBaud Data BitsSmtp Setup menu Understanding printer menus 159Miscellaneous Security Settings menu Security menuUnderstanding printer menus 160 Confidential Print menu Disk Wiping menuUnderstanding printer menus 161 Security Audit Log menu Understanding printer menus 162Set Date and Time menu Set Date and Time menu items and descriptionsUnderstanding printer menus 163 Settings menu General Settings menuUnderstanding printer menus 164 Display LanguageQuiet Mode Run Initial setupUnderstanding printer menus 165 KeyboardUnderstanding printer menus 166 Paper SizesDisplayed Information Understanding printer menus 167 Home screen customizationDate Format Time FormatUnderstanding printer menus 168 Understanding printer menus 169 Print Recovery Understanding printer menus 170Press Sleep Button Press and Hold Sleep ButtonFlash Drive menu Understanding printer menus 171Understanding printer menus 172 Setup menu Understanding printer menus 173Understanding printer menus 174 Finishing menu Understanding printer menus 175Separator Source Print Mode Print ResolutionQuality menu Understanding printer menus 176Understanding printer menus 177 Understanding printer menus 178 Color BalanceColor Samples Manual ColorJob Accounting menu Understanding printer menus 179Understanding printer menus 180 Utilities menu Understanding printer menus 181XPS menu PostScript menuUnderstanding printer menus 182 PCL Emul menu Understanding printer menus 183Understanding printer menus 184 Tray RenumberHtml menu Understanding printer menus 185Image menu Understanding printer menus 186Help menu Understanding printer menus 187Using recycled paper Saving paper and tonerConserving supplies Recycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingOrdering parts and supplies Ordering a toner cartridgeOrdering a photoconductor Recommended toner cartridges and part numbersUsing genuine Lexmark parts and supplies Ordering a fuser or a transfer moduleOrdering a waste toner bottle Recommended part numbersReplacing parts and supplies Storing suppliesReplacing a toner cartridge Maintaining the printer 192Page Replacing the waste toner bottle Maintaining the printer 194Replacing a photoconductor 123 Page Resetting the maintenance counter When a replace or low message appearsWhen a replace or low message does not appear Settings Supplies Menu Replace Supply orCleaning the the printer parts Cleaning the interior of the printerCleaning the exterior of the printer Cleaning the printhead lensesPage Moving the printer Before moving the printerMoving the printer to another location Shipping the printerAvoiding jams Load paper properlyUse recommended paper Clearing jams 202Understanding jam numbers and locations 230250 Paper jams Paper jam in the toner cartridge areaClearing jams 204 Paper jam under the photoconductor units Clearing jams 205Paper jam in the fuser area Clearing jams 206Page Page Paper jam in the fuser area Page Page Paper jam inside the top access cover 24x paper jam Paper jam in TrayClearing jams 213 Paper jam Paper jam in one of the optional traysClearing jams 214 Solving basic printer problems Troubleshooting 215Understanding printer messages Change paper source to custom type nameChange paper source to custom type name load orientation Change paper source to custom stringChange paper source to custom string load orientation Change paper source to paper sizeDisk problem Change paper source to paper type paper sizeClose front door Disk corruptedError reading USB drive. Remove USB Install TrayInsert Tray Load paper source with custom type nameTroubleshooting 219 Load paper source with paper sizeLoad paper source with paper type paper size Load manual feeder with custom type nameLoad manual feeder with paper size Load manual feeder with paper type paper sizePaper changes needed Remove packaging material, area nameRestore held jobs? Some held jobs were not restoredSupply needed to complete job Tray x paper size unsupportedInsufficient memory to support Resource Save feature Printer service requiredTroubleshooting 222 Incorrect paper size, open paper sourceInsufficient memory, some held jobs will not be restored Insufficient memory to collate jobInsufficient memory, some Held Jobs were deleted Memory fullNetwork x software error Serial option x errorStandard network software error Not enough free space in flash memory for resourcesParallel port x disabled Serial port x disabledStandard USB port disabled USB port x disabledConfiguration change, some held jobs were not restored Input config errorToo many disks installed Too many flash options installedToo many trays attached Incompatible trayRemove defective disk Disk fullXx Fuser life warning Xx Replace fuserXx Fuser missing Xx Waste toner bottle nearly fullXx Transfer module life warning Xx Transfer module missingXx Replace transfer module Xx Transfer module near life warningOrder a replacement for the specified toner cartridge Xx Replace color photoconductorXx Color photoconductor missing Xx color cartridge nearly lowSolving printing problems Error message about reading USB drive appearsXx Color cartridge critically low Xx Color cartridge very lowIncorrect characters print Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Print jobs do not print Print job takes longer than expected Printing slows downPrinter display is blank Solving home screen applications problems An application error has occurredTray linking does not work Unexpected page breaksSolving option problems Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard diskInternal Solutions Port does not operate correctly Memory cardSolving paper feed problems Paper tray problemsUSB/parallel interface card does not operate correctly Paper frequently jamsPaper jam message remains after jam is cleared Jammed pages are not reprintedSolving print quality problems Check the Paper Size SettingCharacters have jagged or uneven edges Clipped imagesTroubleshooting 241 Check the Background Darkness or Removal SettingGray background on prints Incorrect marginsTroubleshooting 242 Check the Paper Type and Weight SettingsPaper curl Make Sure There is no Defective Print or Toner CartridgeTroubleshooting 243 Print irregularitiesMake Sure the Fuser is not Defective Troubleshooting 244 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Troubleshooting 245 Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 246 Printer is printing blank pagesTroubleshooting 247 Repeating defects appear on printsReplace the Print or Toner Cartridge Replace the PhotoconductorTroubleshooting 248 Shadow images appear on printsSkewed print Make Sure the Photoconductor is not DefectiveTroubleshooting 249 Paper Menu Default Source select a tray or feeder SubmitSolid color or black pages appear on prints Streaked horizontal lines appear on printsStreaked vertical lines appear on prints Toner fog or background shading appears onMake Sure the Transfer Module is not Worn or Defective Make Sure the Photoconductor is not Worn or DefectiveCheck the Paper Texture Setting Toner rubs offMake Sure the Fuser is not Worn or Defective Make Sure the Printer has Been Recalibrated RecentlyTroubleshooting 252 Toner specksTransparency print quality is poor Check the TransparenciesSolving color quality problems FAQ about color printingWhat is RGB color? Uneven print densityTroubleshooting 254 Printed page appears tinted. Can I adjust the color?What is manual color correction? Manual Color menuTroubleshooting 255 What are detailed Color Samples and how do I access them?Click Configuration Color Samples Detailed Options Embedded Web Server does not open Contacting customer supportProduct information Edition notice257 NovemberTrademarks 258Modular component notice Licensing notices259 Battery notice Static sensitivity notice Noise emission levelsProduct disposal 260Temperature information Mercury statement Laser noticeLaser advisory label 261Power consumption Product power consumption262 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for wireless products European Community EC directives conformityExposure to radio frequency radiation Industry Canada Canada265 266 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 267Extent of limited warranty 268Patent acknowledgment Limitation of liabilityAdditional rights 269270 Numerics Index 271Page Page Page Page Page