Paper jams, Paper jam in the toner cartridge area

Clearing jams

204 200–201 paper jams

Paper jam in the toner cartridge area

1Open the front door.

Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

2Firmly grasp the jammed paper on each side, and then gently pull it up and out to remove it from behind the toner cartridge area.

Note: Make sure all paper fragments are removed.

3Close the front door.

4Depending on your printer model, touch Continue, jam cleared or press .

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Lexmark C746x, 41G0100, 41H0000, 41G0050, C748x manual Paper jams, Paper jam in the toner cartridge area, Clearing jams 204

Contents

C746x and C748x November Contents Using C748x Paper and specialty media guidelines 124 Understanding printer menus 133 Saving money and the environment 188 Troubleshooting 215 Maintaining the printer 190Clearing jams 202 216 217218 219 Solving printing problems 225226 227 Solving option problems Solving paper feed problemsSolving print quality problems Solving color quality problems 257 Index 271 Safety information Safety information Safety information Using this guide Finding information about the printerOverview Site at http//support.lexmark.com Other countries and regions -See the printed Installing internal options Additional printer setupAvailable internal options Accessing the system board Reattach the system board cover Dust cover Installing a memory card Page Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISPPage Page Additional printer setup Reattach the system board cover Removing a printer hard disk Installing hardware options Order of installation Installing optional drawers Attaching cables Turn the printer back on Setting up the printer software Installing the printer softwareUpdating available options in the printer driver For Windows users Preparing to set up the printer on an Ethernet network NetworkingFor Macintosh users Preparing to set up the printer on a wireless network Installing the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printer Reports Network Setup Page or Enter the printer informationMac OS X version 10.5 or later Applications Internet Connect AirPort Configure the printer for wireless access Configure your computer to use the printer wirelessly Installing the printer on an Ethernet network Double‑click Printer Setup Utility or Print CenterClick Default Browser tab More Printers For Windows users For Macintosh users Select Ethernet connection, and then click Continue Mac OS X version 10.4 or earlier For Windows users Verifying printer setup Using C746x Learning about the printerSelecting a location for the printer Printer configurations Multipurpose feeder Using the four-arrow-button printer control panel Use Setting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty media Loading the standard or an optional 550‑sheet tray Page Insert the tray One ‑sided printing Two ‑sided printingPage Loading the optional 550‑sheet special media tray Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Click Settings Paper Menu Linking and unlinking traysUnlinking trays Settings Paper Menu Custom Names type a name Submit Linking traysCreating a custom name for a paper type Assigning a custom paper type name Configuring a custom name PrintingPrinting a document Printing a document Adjusting toner darkness Using Max Speed and Max YieldPrinting in black and white Using the printer control panel Settings Settings Print Settings Setup MenuPrinting from a flash drive Printing from a mobile device Supported flash drives and file types Flash drive File type Settings Security Printing confidential and other held jobsStoring print jobs in the printer Printing confidential and other held jobs Settings Reports Print Fonts Settings Reports Print DirectoryPrinting information pages Printing a font sample list Canceling a print job Finding advanced networking and administrator informationCanceling a print job from the printer control panel Canceling a print job from the computer Printing a menu settings Printing a network setupChecking the virtual display Checking the status of parts and supplies Using Eco‑mode Saving energyReducing printer noise Click Device Status More Details Adjusting Sleep mode Click Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Restoring factory default settings Using Hibernate ModeClick Settings General Settings Sleep Button Settings Securing the printer Locking the system boardStatement of Volatility Disposing of a printer hard disk Back Exit Config Menu Erasing volatile memoryErasing non‑volatile memory Erasing printer hard disk memory Configuring printer hard disk encryption Click Settings Security Disk Encryption Using C746x Navigate to Disk Encryption EnableFinding printer security information Using C748x Using C748x Printer configurations Using the touch‑screen printer control panel Using C748x Understanding the home screen Using the touch-screen buttons FeaturesThis may also appear on the home screen Sample touch screen Setting up and using the home screen applications Accessing the Embedded Web Server Using Background and Idle Screen Showing or hiding icons on the home screenActivating the home screen applications Setting up Forms and Favorites Understanding Eco‑SettingsUnderstanding Showroom Exporting and importing a configuration Setting up Remote Operator PanelExporting a configuration to a file Importing a configuration from a file Click Configure Import Select the width or height, and then touch Loading the standard or an optional 550‑sheet tray Page One ‑sided printing Two ‑sided Duplex printing Page Loading the optional 550‑sheet special media tray Page Page Page Page Using C748x 101 One ‑sided printing Two ‑sided printing Page Using C748x 104 Page Linking and unlinking trays Settings Paper Menu Custom Name type a name Submit Click Settings Paper Menu Custom Names Printing forms Using C748x 109 Click Properties, Preferences, Options, or SetupAdjust the settings, if necessary Click OK Print Settings Print Settings Quality Menu Print Mode Black Only Using C748x 110 Settings Print Settings Setup Menu Using C748x 111 Printing confidential and other held jobs Using C748x 113 Using C748x 114 Reports Print Fonts Touch PCL Fonts or PostScript FontsReports Print Directory Using C748x 115 Reports Menu Settings Using C748x 116 Reports Network SetupClick Settings General Settings Eco‑Mode select a setting From the home screen, touch Status/Supplies View Supplies Using C748x 117 Click Settings General Settings Quiet Mode select a setting Using C748x 118 Settings General Settings Timeouts Sleep Mode Adjusting the brightness of the display Using C748x 119Click Settings General Settings Settings General Settings Screen Brightness Using C748x 120 Settings General Settings Factory Defaults Restore Now Touch Wipe All Settings Touch Back Exit Config MenuPrinter will restart several times during this process Using C748x 122 From the Disk encryption menu, select Enable Touch Disk Encryption Enable Using specialty media Tips on using letterheadPaper and specialty media guidelines 124 Tips on using transparencies Tips on using envelopesTips on using labels Paper and specialty media guidelines 125Page Unacceptable paper Using recycled paper and other office papers Selecting paperSelecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperSupported paper sizes Paper and specialty media guidelines 130 JIS B5 Supported paper types and weights Printer supports 60-220‑g/m216-58‑lb paper weights Paper and specialty media guidelines 132 Supplies Menu Paper Menu Reports Settings Menus listUnderstanding printer menus 133 Security Network/Ports Supplies menu Understanding printer menus 134 Understanding printer menus 135 Default Source menu Paper menuPaper Size/Type menu Understanding printer menus 136 Understanding printer menus 137 Tray x TypeMP Feeder Size Understanding printer menus 138 MP Feeder TypeManual Paper Size Configure MP menu Understanding printer menus 139 Substitute Size menu Paper Texture menuUnderstanding printer menus 140 Understanding printer menus 141 Paper Weight menu Understanding printer menus 142 Paper Loading menu Understanding printer menus 143 Understanding printer menus 144 Custom Types menu Custom Names menuUnderstanding printer menus 145 Universal Setup menu Reports menuReports menu Understanding printer menus 146 Network/Ports menu Active NIC menuStandard Network or Network x menus Understanding printer menus 147 Understanding printer menus 148 To access the menu, navigate to any of the following Network Card menuUnderstanding printer menus 149 TCP/IP menu Understanding printer menus 150 IPv6 menu Understanding printer menus 151 Wireless menu AppleTalk menuUnderstanding printer menus 152 Standard USB menu Understanding printer menus 153View Name Set Zone Parallel x menu Understanding printer menus 154 Understanding printer menus 155 Parallel Buffer Serial x menu Understanding printer menus 156 Understanding printer menus 157 Serial Buffer Understanding printer menus 158 Robust XONBaud Data Bits Smtp Setup menu Understanding printer menus 159 Miscellaneous Security Settings menu Security menuUnderstanding printer menus 160 Confidential Print menu Disk Wiping menuUnderstanding printer menus 161 Security Audit Log menu Understanding printer menus 162 Set Date and Time menu Set Date and Time menu items and descriptionsUnderstanding printer menus 163 Settings menu General Settings menuUnderstanding printer menus 164 Display Language Quiet Mode Run Initial setupUnderstanding printer menus 165 Keyboard Understanding printer menus 166 Paper SizesDisplayed Information Understanding printer menus 167 Home screen customizationDate Format Time Format Understanding printer menus 168 Understanding printer menus 169 Print Recovery Understanding printer menus 170Press Sleep Button Press and Hold Sleep Button Flash Drive menu Understanding printer menus 171 Understanding printer menus 172 Setup menu Understanding printer menus 173 Understanding printer menus 174 Finishing menu Understanding printer menus 175Separator Source Print Mode Print ResolutionQuality menu Understanding printer menus 176 Understanding printer menus 177 Understanding printer menus 178 Color BalanceColor Samples Manual Color Job Accounting menu Understanding printer menus 179 Understanding printer menus 180 Utilities menu Understanding printer menus 181 XPS menu PostScript menuUnderstanding printer menus 182 PCL Emul menu Understanding printer menus 183 Understanding printer menus 184 Tray Renumber Html menu Understanding printer menus 185 Image menu Understanding printer menus 186 Help menu Understanding printer menus 187 Using recycled paper Saving paper and tonerConserving supplies Recycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Ordering parts and supplies Ordering a toner cartridgeOrdering a photoconductor Recommended toner cartridges and part numbers Using genuine Lexmark parts and supplies Ordering a fuser or a transfer moduleOrdering a waste toner bottle Recommended part numbers Replacing parts and supplies Storing suppliesReplacing a toner cartridge Maintaining the printer 192Page Replacing the waste toner bottle Maintaining the printer 194 Replacing a photoconductor 123 Page Resetting the maintenance counter When a replace or low message appearsWhen a replace or low message does not appear Settings Supplies Menu Replace Supply or Cleaning the the printer parts Cleaning the interior of the printerCleaning the exterior of the printer Cleaning the printhead lensesPage Moving the printer Before moving the printerMoving the printer to another location Shipping the printer Avoiding jams Load paper properlyUse recommended paper Clearing jams 202 Understanding jam numbers and locations 230250 Paper jams Paper jam in the toner cartridge areaClearing jams 204 Paper jam under the photoconductor units Clearing jams 205 Paper jam in the fuser area Clearing jams 206Page Page Paper jam in the fuser area Page Page Paper jam inside the top access cover 24x paper jam Paper jam in TrayClearing jams 213 Paper jam Paper jam in one of the optional traysClearing jams 214 Solving basic printer problems Troubleshooting 215Understanding printer messages Change paper source to custom type name Change paper source to custom type name load orientation Change paper source to custom stringChange paper source to custom string load orientation Change paper source to paper size Disk problem Change paper source to paper type paper sizeClose front door Disk corrupted Error reading USB drive. Remove USB Install TrayInsert Tray Load paper source with custom type name Troubleshooting 219 Load paper source with paper sizeLoad paper source with paper type paper size Load manual feeder with custom type name Load manual feeder with paper size Load manual feeder with paper type paper sizePaper changes needed Remove packaging material, area name Restore held jobs? Some held jobs were not restoredSupply needed to complete job Tray x paper size unsupported Insufficient memory to support Resource Save feature Printer service requiredTroubleshooting 222 Incorrect paper size, open paper source Insufficient memory, some held jobs will not be restored Insufficient memory to collate jobInsufficient memory, some Held Jobs were deleted Memory full Network x software error Serial option x errorStandard network software error Not enough free space in flash memory for resources Parallel port x disabled Serial port x disabledStandard USB port disabled USB port x disabled Configuration change, some held jobs were not restored Input config errorToo many disks installed Too many flash options installed Too many trays attached Incompatible trayRemove defective disk Disk full Xx Fuser life warning Xx Replace fuserXx Fuser missing Xx Waste toner bottle nearly full Xx Transfer module life warning Xx Transfer module missingXx Replace transfer module Xx Transfer module near life warning Order a replacement for the specified toner cartridge Xx Replace color photoconductorXx Color photoconductor missing Xx color cartridge nearly low Solving printing problems Error message about reading USB drive appearsXx Color cartridge critically low Xx Color cartridge very low Incorrect characters print Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Print jobs do not print Print job takes longer than expected Printing slows downPrinter display is blank Solving home screen applications problems An application error has occurredTray linking does not work Unexpected page breaks Solving option problems Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard disk Internal Solutions Port does not operate correctly Memory card Solving paper feed problems Paper tray problemsUSB/parallel interface card does not operate correctly Paper frequently jams Paper jam message remains after jam is cleared Jammed pages are not reprinted Solving print quality problems Check the Paper Size SettingCharacters have jagged or uneven edges Clipped images Troubleshooting 241 Check the Background Darkness or Removal SettingGray background on prints Incorrect margins Troubleshooting 242 Check the Paper Type and Weight SettingsPaper curl Make Sure There is no Defective Print or Toner Cartridge Troubleshooting 243 Print irregularitiesMake Sure the Fuser is not Defective Troubleshooting 244 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Troubleshooting 245 Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 246 Printer is printing blank pages Troubleshooting 247 Repeating defects appear on printsReplace the Print or Toner Cartridge Replace the Photoconductor Troubleshooting 248 Shadow images appear on printsSkewed print Make Sure the Photoconductor is not Defective Troubleshooting 249 Paper Menu Default Source select a tray or feeder SubmitSolid color or black pages appear on prints Streaked horizontal lines appear on prints Streaked vertical lines appear on prints Toner fog or background shading appears onMake Sure the Transfer Module is not Worn or Defective Make Sure the Photoconductor is not Worn or Defective Check the Paper Texture Setting Toner rubs offMake Sure the Fuser is not Worn or Defective Make Sure the Printer has Been Recalibrated Recently Troubleshooting 252 Toner specksTransparency print quality is poor Check the Transparencies Solving color quality problems FAQ about color printingWhat is RGB color? Uneven print density Troubleshooting 254 Printed page appears tinted. Can I adjust the color?What is manual color correction? Manual Color menu Troubleshooting 255 What are detailed Color Samples and how do I access them?Click Configuration Color Samples Detailed Options Embedded Web Server does not open Contacting customer support Product information Edition notice257 November Trademarks 258 Modular component notice Licensing notices259 Battery notice Static sensitivity notice Noise emission levelsProduct disposal 260 Temperature information Mercury statement Laser noticeLaser advisory label 261 Power consumption Product power consumption262 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for wireless products European Community EC directives conformityExposure to radio frequency radiation Industry Canada Canada 265 266 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 267 Extent of limited warranty 268 Patent acknowledgment Limitation of liabilityAdditional rights 269 270 Numerics Index 271Page Page Page Page Page

Lexmark C746x, 41G0100, C748x Paper jams, Paper jam in the toner cartridge area, Clearing jams 204

Models: 41G0050 C746x 41H0000 41G0100 C748x

Clearing jams

204

200–201 paper jams

Paper jam in the toner cartridge area