Manuals / Lexmark / Computer Equipment / Printer

Lexmark C748x, 41G0100, 41H0000, 41G0050, C746x 24x paper jam, Paper jam in Tray, Clearing jams 213

Models: 41G0050 C746x 41H0000 41G0100 C748x

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Clearing jams

213

24x paper jam

Paper jam in Tray 1

1Open Tray 1.

2Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

3Close Tray 1.

4Depending on your printer model, touch Continue, jam cleared or press .

Image 213

Lexmark C748x, 41G0100, 41H0000, 41G0050, C746x manual 24x paper jam, Paper jam in Tray, Clearing jams 213

Contents

November C746x and C748xContents Using C748x Understanding printer menus 133 Paper and specialty media guidelines 124Saving money and the environment 188 Troubleshooting 215 Maintaining the printer 190Clearing jams 202 217 216218 219225 Solving printing problems226 227Solving paper feed problems Solving option problemsSolving print quality problems Solving color quality problemsIndex 271 257Safety information Safety informationSafety information Finding information about the printer Using this guideOverview Site at http//support.lexmark.comOther countries and regions -See the printed Installing internal options Additional printer setupAvailable internal options Accessing the system board Dust cover Reattach the system board coverInstalling a memory card Page Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page To install a printer hard disk onto the ISP Installing a printer hard diskPage Page Additional printer setup Reattach the system board cover Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional drawers Turn the printer back on Attaching cablesInstalling the printer software Setting up the printer softwareUpdating available options in the printer driver For Windows usersPreparing to set up the printer on an Ethernet network NetworkingFor Macintosh users Preparing to set up the printer on a wireless network Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshEnter the printer information Reports Network Setup Page orMac OS X version 10.5 or later Applications Internet Connect AirPortConfigure your computer to use the printer wirelessly Configure the printer for wireless accessDouble‑click Printer Setup Utility or Print Center Installing the printer on an Ethernet networkClick Default Browser tab More Printers For Windows usersSelect Ethernet connection, and then click Continue For Macintosh usersMac OS X version 10.4 or earlier For Windows users Verifying printer setup Using C746x Learning about the printerSelecting a location for the printer Multipurpose feeder Printer configurationsUse Using the four-arrow-button printer control panelConfiguring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty mediaLoading the standard or an optional 550‑sheet tray Page One ‑sided printing Two ‑sided printing Insert the trayPage Loading narrow paper sizes such as envelopes and A6 Loading the optional 550‑sheet special media trayPage Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Click Settings Paper Menu Linking and unlinking traysUnlinking trays Linking trays Settings Paper Menu Custom Names type a name SubmitCreating a custom name for a paper type Assigning a custom paper type namePrinting Configuring a custom namePrinting a document Printing a documentAdjusting toner darkness Using Max Speed and Max YieldPrinting in black and white Settings Settings Print Settings Setup Menu Using the printer control panelPrinting from a flash drive Printing from a mobile deviceFlash drive File type Supported flash drives and file typesPrinting confidential and other held jobs Settings SecurityStoring print jobs in the printer Printing confidential and other held jobsSettings Reports Print Directory Settings Reports Print FontsPrinting information pages Printing a font sample listFinding advanced networking and administrator information Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerPrinting a network setup Printing a menu settingsChecking the virtual display Checking the status of parts and suppliesSaving energy Using Eco‑modeReducing printer noise Click Device Status More DetailsAdjusting Sleep mode Click Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Restoring factory default settings Using Hibernate ModeClick Settings General Settings Sleep Button Settings Locking the system board Securing the printerStatement of Volatility Disposing of a printer hard diskErasing volatile memory Back Exit Config MenuErasing non‑volatile memory Erasing printer hard disk memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing C746x Navigate to Disk Encryption EnableFinding printer security information Using C748x Using C748xPrinter configurations Using the touch‑screen printer control panel Understanding the home screen Using C748xUsing the touch-screen buttons FeaturesThis may also appear on the home screen Sample touch screen Accessing the Embedded Web Server Setting up and using the home screen applicationsUsing Background and Idle Screen Showing or hiding icons on the home screenActivating the home screen applications Setting up Forms and Favorites Understanding Eco‑SettingsUnderstanding Showroom Setting up Remote Operator Panel Exporting and importing a configurationExporting a configuration to a file Importing a configuration from a fileSelect the width or height, and then touch Click Configure ImportLoading the standard or an optional 550‑sheet tray Page One ‑sided printing Two ‑sided Duplex printing Page Loading the optional 550‑sheet special media tray Page Page Page Page Using C748x 101 One ‑sided printing Two ‑sided printing Page Using C748x 104 Page Linking and unlinking trays Settings Paper Menu Custom Name type a name Submit Printing forms Click Settings Paper Menu Custom NamesClick Properties, Preferences, Options, or Setup Using C748x 109Adjust the settings, if necessary Click OK Print Settings Print Settings Quality Menu Print Mode Black OnlySettings Print Settings Setup Menu Using C748x 110Using C748x 111 Printing confidential and other held jobs Using C748x 113 Using C748x 114 Reports Print Fonts Touch PCL Fonts or PostScript FontsReports Print Directory Reports Menu Settings Using C748x 115Reports Network Setup Using C748x 116Click Settings General Settings Eco‑Mode select a setting From the home screen, touch Status/Supplies View SuppliesClick Settings General Settings Quiet Mode select a setting Using C748x 117Settings General Settings Timeouts Sleep Mode Using C748x 118Using C748x 119 Adjusting the brightness of the displayClick Settings General Settings Settings General Settings Screen BrightnessSettings General Settings Factory Defaults Restore Now Using C748x 120Touch Wipe All Settings Touch Back Exit Config MenuPrinter will restart several times during this process From the Disk encryption menu, select Enable Using C748x 122Touch Disk Encryption Enable Using specialty media Tips on using letterheadPaper and specialty media guidelines 124 Tips on using envelopes Tips on using transparenciesTips on using labels Paper and specialty media guidelines 125Page Unacceptable paper Using recycled paper and other office papers Selecting paperSelecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperSupported paper sizes JIS B5 Paper and specialty media guidelines 130Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weightsPaper and specialty media guidelines 132 Menus list Supplies Menu Paper Menu Reports SettingsUnderstanding printer menus 133 Security Network/PortsUnderstanding printer menus 134 Supplies menuUnderstanding printer menus 135 Paper menu Default Source menuPaper Size/Type menu Understanding printer menus 136Understanding printer menus 137 Tray x TypeMP Feeder Size Understanding printer menus 138 MP Feeder TypeManual Paper Size Understanding printer menus 139 Configure MP menuSubstitute Size menu Paper Texture menuUnderstanding printer menus 140 Understanding printer menus 141 Understanding printer menus 142 Paper Weight menuUnderstanding printer menus 143 Paper Loading menuUnderstanding printer menus 144 Custom Types menu Custom Names menuUnderstanding printer menus 145 Reports menu Universal Setup menuReports menu Understanding printer menus 146Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding printer menus 147Understanding printer menus 148 To access the menu, navigate to any of the following Network Card menuUnderstanding printer menus 149 Understanding printer menus 150 TCP/IP menuUnderstanding printer menus 151 IPv6 menuWireless menu AppleTalk menuUnderstanding printer menus 152 Understanding printer menus 153 Standard USB menuView Name Set ZoneUnderstanding printer menus 154 Parallel x menuParallel Buffer Understanding printer menus 155Understanding printer menus 156 Serial x menuSerial Buffer Understanding printer menus 157Robust XON Understanding printer menus 158Baud Data BitsUnderstanding printer menus 159 Smtp Setup menuMiscellaneous Security Settings menu Security menuUnderstanding printer menus 160 Confidential Print menu Disk Wiping menuUnderstanding printer menus 161 Understanding printer menus 162 Security Audit Log menuSet Date and Time menu Set Date and Time menu items and descriptionsUnderstanding printer menus 163 General Settings menu Settings menuUnderstanding printer menus 164 Display LanguageRun Initial setup Quiet ModeUnderstanding printer menus 165 KeyboardUnderstanding printer menus 166 Paper SizesDisplayed Information Home screen customization Understanding printer menus 167Date Format Time FormatUnderstanding printer menus 168 Understanding printer menus 169 Understanding printer menus 170 Print RecoveryPress Sleep Button Press and Hold Sleep ButtonUnderstanding printer menus 171 Flash Drive menuUnderstanding printer menus 172 Understanding printer menus 173 Setup menuUnderstanding printer menus 174 Finishing menu Understanding printer menus 175Separator Source Print Resolution Print ModeQuality menu Understanding printer menus 176Understanding printer menus 177 Color Balance Understanding printer menus 178Color Samples Manual ColorUnderstanding printer menus 179 Job Accounting menuUnderstanding printer menus 180 Understanding printer menus 181 Utilities menuXPS menu PostScript menuUnderstanding printer menus 182 Understanding printer menus 183 PCL Emul menuTray Renumber Understanding printer menus 184Understanding printer menus 185 Html menuUnderstanding printer menus 186 Image menuUnderstanding printer menus 187 Help menuUsing recycled paper Saving paper and tonerConserving supplies Recycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingOrdering a toner cartridge Ordering parts and suppliesOrdering a photoconductor Recommended toner cartridges and part numbersOrdering a fuser or a transfer module Using genuine Lexmark parts and suppliesOrdering a waste toner bottle Recommended part numbersStoring supplies Replacing parts and suppliesReplacing a toner cartridge Maintaining the printer 192Page Maintaining the printer 194 Replacing the waste toner bottleReplacing a photoconductor 123 Page When a replace or low message appears Resetting the maintenance counterWhen a replace or low message does not appear Settings Supplies Menu Replace Supply orCleaning the interior of the printer Cleaning the the printer partsCleaning the exterior of the printer Cleaning the printhead lensesPage Before moving the printer Moving the printerMoving the printer to another location Shipping the printerLoad paper properly Avoiding jamsUse recommended paper Clearing jams 202Understanding jam numbers and locations 230250 Paper jams Paper jam in the toner cartridge areaClearing jams 204 Clearing jams 205 Paper jam under the photoconductor unitsClearing jams 206 Paper jam in the fuser areaPage Page Paper jam in the fuser area Page Page Paper jam inside the top access cover 24x paper jam Paper jam in TrayClearing jams 213 Paper jam Paper jam in one of the optional traysClearing jams 214 Troubleshooting 215 Solving basic printer problemsUnderstanding printer messages Change paper source to custom type nameChange paper source to custom string Change paper source to custom type name load orientationChange paper source to custom string load orientation Change paper source to paper sizeChange paper source to paper type paper size Disk problemClose front door Disk corruptedInstall Tray Error reading USB drive. Remove USBInsert Tray Load paper source with custom type nameLoad paper source with paper size Troubleshooting 219Load paper source with paper type paper size Load manual feeder with custom type nameLoad manual feeder with paper type paper size Load manual feeder with paper sizePaper changes needed Remove packaging material, area nameSome held jobs were not restored Restore held jobs?Supply needed to complete job Tray x paper size unsupportedPrinter service required Insufficient memory to support Resource Save featureTroubleshooting 222 Incorrect paper size, open paper sourceInsufficient memory to collate job Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Memory fullSerial option x error Network x software errorStandard network software error Not enough free space in flash memory for resourcesSerial port x disabled Parallel port x disabledStandard USB port disabled USB port x disabledInput config error Configuration change, some held jobs were not restoredToo many disks installed Too many flash options installedIncompatible tray Too many trays attachedRemove defective disk Disk fullXx Replace fuser Xx Fuser life warningXx Fuser missing Xx Waste toner bottle nearly fullXx Transfer module missing Xx Transfer module life warningXx Replace transfer module Xx Transfer module near life warningXx Replace color photoconductor Order a replacement for the specified toner cartridgeXx Color photoconductor missing Xx color cartridge nearly lowError message about reading USB drive appears Solving printing problemsXx Color cartridge critically low Xx Color cartridge very lowIncorrect characters print Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Print jobs do not print Print job takes longer than expected Printing slows downPrinter display is blank An application error has occurred Solving home screen applications problemsTray linking does not work Unexpected page breaksSheet drawer problems Solving option problemsCannot detect flash memory card Cannot detect printer hard diskMemory card Internal Solutions Port does not operate correctlyPaper tray problems Solving paper feed problemsUSB/parallel interface card does not operate correctly Paper frequently jamsJammed pages are not reprinted Paper jam message remains after jam is clearedCheck the Paper Size Setting Solving print quality problemsCharacters have jagged or uneven edges Clipped imagesCheck the Background Darkness or Removal Setting Troubleshooting 241Gray background on prints Incorrect marginsCheck the Paper Type and Weight Settings Troubleshooting 242Paper curl Make Sure There is no Defective Print or Toner CartridgeTroubleshooting 243 Print irregularitiesMake Sure the Fuser is not Defective Troubleshooting 244 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Troubleshooting 245 Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Printer is printing blank pages Troubleshooting 246Repeating defects appear on prints Troubleshooting 247Replace the Print or Toner Cartridge Replace the PhotoconductorShadow images appear on prints Troubleshooting 248Skewed print Make Sure the Photoconductor is not DefectivePaper Menu Default Source select a tray or feeder Submit Troubleshooting 249Solid color or black pages appear on prints Streaked horizontal lines appear on printsToner fog or background shading appears on Streaked vertical lines appear on printsMake Sure the Transfer Module is not Worn or Defective Make Sure the Photoconductor is not Worn or DefectiveToner rubs off Check the Paper Texture SettingMake Sure the Fuser is not Worn or Defective Make Sure the Printer has Been Recalibrated RecentlyToner specks Troubleshooting 252Transparency print quality is poor Check the TransparenciesFAQ about color printing Solving color quality problemsWhat is RGB color? Uneven print densityPrinted page appears tinted. Can I adjust the color? Troubleshooting 254What is manual color correction? Manual Color menuTroubleshooting 255 What are detailed Color Samples and how do I access them?Click Configuration Color Samples Detailed Options Contacting customer support Embedded Web Server does not openEdition notice Product information257 November258 TrademarksModular component notice Licensing notices259 Noise emission levels Battery notice Static sensitivity noticeProduct disposal 260Mercury statement Laser notice Temperature informationLaser advisory label 261Power consumption Product power consumption262 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada265 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 266Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 267268 Extent of limited warrantyLimitation of liability Patent acknowledgmentAdditional rights 269270 Index 271 NumericsPage Page Page Page Page