Printer is printing blank pages | Lexmark 41H0000, 41G0100, 41G0050

Troubleshooting

246

CONTACT CUSTOMER SUPPORT

If the problem continues, then the printer may need to be serviced.

Printer is printing blank pages

Try one or more of the following:

MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE PRINT OR TONER CARTRIDGE

Remove the cartridge and make sure the packing material is properly removed. Reinstall the cartridge.

MAKE SURE THE PRINT OR TONER CARTRIDGE IS NOT LOW ON TONER

1Remove the cartridge.

Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.

3Reinsert the cartridge.

Note: If print quality does not improve, then replace the cartridge of the color that is not printing.

CONTACT CUSTOMER SUPPORT

If the problem continues, then the printer may need to be serviced.

Image 246

Lexmark 41H0000, 41G0100, 41G0050, C748x, C746x manual Printer is printing blank pages, Troubleshooting 246

Contents

C746x and C748x November Contents Using C748x Paper and specialty media guidelines 124 Understanding printer menus 133 Saving money and the environment 188 Troubleshooting 215 Maintaining the printer 190Clearing jams 202 218 216217 219 226 Solving printing problems225 227 Solving print quality problems Solving option problemsSolving paper feed problems Solving color quality problems 257 Index 271 Safety information Safety information Safety information Overview Using this guideFinding information about the printer Site at http//support.lexmark.com Other countries and regions -See the printed Installing internal options Additional printer setupAvailable internal options Accessing the system board Reattach the system board cover Dust cover Installing a memory card Page Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISPPage Page Additional printer setup Reattach the system board cover Removing a printer hard disk Installing hardware options Order of installation Installing optional drawers Attaching cables Turn the printer back on Updating available options in the printer driver Setting up the printer softwareInstalling the printer software For Windows users Preparing to set up the printer on an Ethernet network NetworkingFor Macintosh users Preparing to set up the printer on a wireless network Installing the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printer Mac OS X version 10.5 or later Reports Network Setup Page orEnter the printer information Applications Internet Connect AirPort Configure the printer for wireless access Configure your computer to use the printer wirelessly Click Default Browser tab More Printers Installing the printer on an Ethernet networkDouble‑click Printer Setup Utility or Print Center For Windows users For Macintosh users Select Ethernet connection, and then click Continue Mac OS X version 10.4 or earlier For Windows users Verifying printer setup Using C746x Learning about the printerSelecting a location for the printer Printer configurations Multipurpose feeder Using the four-arrow-button printer control panel Use Settings Paper Menu Paper Size/Type Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media Loading the standard or an optional 550‑sheet tray Page Insert the tray One ‑sided printing Two ‑sided printingPage Loading the optional 550‑sheet special media tray Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Click Settings Paper Menu Linking and unlinking traysUnlinking trays Creating a custom name for a paper type Settings Paper Menu Custom Names type a name SubmitLinking trays Assigning a custom paper type name Printing a document Configuring a custom namePrinting Printing a document Adjusting toner darkness Using Max Speed and Max YieldPrinting in black and white Printing from a flash drive Using the printer control panelSettings Settings Print Settings Setup Menu Printing from a mobile device Supported flash drives and file types Flash drive File type Storing print jobs in the printer Settings SecurityPrinting confidential and other held jobs Printing confidential and other held jobs Printing information pages Settings Reports Print FontsSettings Reports Print Directory Printing a font sample list Canceling a print job from the printer control panel Canceling a print jobFinding advanced networking and administrator information Canceling a print job from the computer Checking the virtual display Printing a menu settingsPrinting a network setup Checking the status of parts and supplies Reducing printer noise Using Eco‑modeSaving energy Click Device Status More Details Adjusting Sleep mode Click Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Restoring factory default settings Using Hibernate ModeClick Settings General Settings Sleep Button Settings Statement of Volatility Securing the printerLocking the system board Disposing of a printer hard disk Erasing non‑volatile memory Back Exit Config MenuErasing volatile memory Erasing printer hard disk memory Configuring printer hard disk encryption Click Settings Security Disk Encryption Using C746x Navigate to Disk Encryption EnableFinding printer security information Using C748x Using C748x Printer configurations Using the touch‑screen printer control panel Using C748x Understanding the home screen Using the touch-screen buttons FeaturesThis may also appear on the home screen Sample touch screen Setting up and using the home screen applications Accessing the Embedded Web Server Using Background and Idle Screen Showing or hiding icons on the home screenActivating the home screen applications Setting up Forms and Favorites Understanding Eco‑SettingsUnderstanding Showroom Exporting a configuration to a file Exporting and importing a configurationSetting up Remote Operator Panel Importing a configuration from a file Click Configure Import Select the width or height, and then touch Loading the standard or an optional 550‑sheet tray Page One ‑sided printing Two ‑sided Duplex printing Page Loading the optional 550‑sheet special media tray Page Page Page Page Using C748x 101 One ‑sided printing Two ‑sided printing Page Using C748x 104 Page Linking and unlinking trays Settings Paper Menu Custom Name type a name Submit Click Settings Paper Menu Custom Names Printing forms Adjust the settings, if necessary Click OK Print Using C748x 109Click Properties, Preferences, Options, or Setup Settings Print Settings Quality Menu Print Mode Black Only Using C748x 110 Settings Print Settings Setup Menu Using C748x 111 Printing confidential and other held jobs Using C748x 113 Using C748x 114 Reports Print Fonts Touch PCL Fonts or PostScript FontsReports Print Directory Using C748x 115 Reports Menu Settings Click Settings General Settings Eco‑Mode select a setting Using C748x 116Reports Network Setup From the home screen, touch Status/Supplies View Supplies Using C748x 117 Click Settings General Settings Quiet Mode select a setting Using C748x 118 Settings General Settings Timeouts Sleep Mode Click Settings General Settings Adjusting the brightness of the displayUsing C748x 119 Settings General Settings Screen Brightness Using C748x 120 Settings General Settings Factory Defaults Restore Now Touch Wipe All Settings Touch Back Exit Config MenuPrinter will restart several times during this process Using C748x 122 From the Disk encryption menu, select Enable Touch Disk Encryption Enable Using specialty media Tips on using letterheadPaper and specialty media guidelines 124 Tips on using labels Tips on using transparenciesTips on using envelopes Paper and specialty media guidelines 125Page Unacceptable paper Using recycled paper and other office papers Selecting paperSelecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperSupported paper sizes Paper and specialty media guidelines 130 JIS B5 Supported paper types and weights Printer supports 60-220‑g/m216-58‑lb paper weights Paper and specialty media guidelines 132 Understanding printer menus 133 Supplies Menu Paper Menu Reports SettingsMenus list Security Network/Ports Supplies menu Understanding printer menus 134 Understanding printer menus 135 Paper Size/Type menu Default Source menuPaper menu Understanding printer menus 136 Understanding printer menus 137 Tray x TypeMP Feeder Size Understanding printer menus 138 MP Feeder TypeManual Paper Size Configure MP menu Understanding printer menus 139 Substitute Size menu Paper Texture menuUnderstanding printer menus 140 Understanding printer menus 141 Paper Weight menu Understanding printer menus 142 Paper Loading menu Understanding printer menus 143 Understanding printer menus 144 Custom Types menu Custom Names menuUnderstanding printer menus 145 Reports menu Universal Setup menuReports menu Understanding printer menus 146 Standard Network or Network x menus Network/Ports menuActive NIC menu Understanding printer menus 147 Understanding printer menus 148 To access the menu, navigate to any of the following Network Card menuUnderstanding printer menus 149 TCP/IP menu Understanding printer menus 150 IPv6 menu Understanding printer menus 151 Wireless menu AppleTalk menuUnderstanding printer menus 152 View Name Standard USB menuUnderstanding printer menus 153 Set Zone Parallel x menu Understanding printer menus 154 Understanding printer menus 155 Parallel Buffer Serial x menu Understanding printer menus 156 Understanding printer menus 157 Serial Buffer Baud Understanding printer menus 158Robust XON Data Bits Smtp Setup menu Understanding printer menus 159 Miscellaneous Security Settings menu Security menuUnderstanding printer menus 160 Confidential Print menu Disk Wiping menuUnderstanding printer menus 161 Security Audit Log menu Understanding printer menus 162 Set Date and Time menu Set Date and Time menu items and descriptionsUnderstanding printer menus 163 Understanding printer menus 164 Settings menuGeneral Settings menu Display Language Understanding printer menus 165 Quiet ModeRun Initial setup Keyboard Understanding printer menus 166 Paper SizesDisplayed Information Date Format Understanding printer menus 167Home screen customization Time Format Understanding printer menus 168 Understanding printer menus 169 Press Sleep Button Print RecoveryUnderstanding printer menus 170 Press and Hold Sleep Button Flash Drive menu Understanding printer menus 171 Understanding printer menus 172 Setup menu Understanding printer menus 173 Understanding printer menus 174 Finishing menu Understanding printer menus 175Separator Source Quality menu Print ModePrint Resolution Understanding printer menus 176 Understanding printer menus 177 Color Samples Understanding printer menus 178Color Balance Manual Color Job Accounting menu Understanding printer menus 179 Understanding printer menus 180 Utilities menu Understanding printer menus 181 XPS menu PostScript menuUnderstanding printer menus 182 PCL Emul menu Understanding printer menus 183 Understanding printer menus 184 Tray Renumber Html menu Understanding printer menus 185 Image menu Understanding printer menus 186 Help menu Understanding printer menus 187 Using recycled paper Saving paper and tonerConserving supplies Recycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling Ordering a photoconductor Ordering parts and suppliesOrdering a toner cartridge Recommended toner cartridges and part numbers Ordering a waste toner bottle Using genuine Lexmark parts and suppliesOrdering a fuser or a transfer module Recommended part numbers Replacing a toner cartridge Replacing parts and suppliesStoring supplies Maintaining the printer 192Page Replacing the waste toner bottle Maintaining the printer 194 Replacing a photoconductor 123 Page When a replace or low message does not appear Resetting the maintenance counterWhen a replace or low message appears Settings Supplies Menu Replace Supply or Cleaning the exterior of the printer Cleaning the the printer partsCleaning the interior of the printer Cleaning the printhead lensesPage Moving the printer to another location Moving the printerBefore moving the printer Shipping the printer Use recommended paper Avoiding jamsLoad paper properly Clearing jams 202 Understanding jam numbers and locations 230250 Paper jams Paper jam in the toner cartridge areaClearing jams 204 Paper jam under the photoconductor units Clearing jams 205 Paper jam in the fuser area Clearing jams 206Page Page Paper jam in the fuser area Page Page Paper jam inside the top access cover 24x paper jam Paper jam in TrayClearing jams 213 Paper jam Paper jam in one of the optional traysClearing jams 214 Understanding printer messages Solving basic printer problemsTroubleshooting 215 Change paper source to custom type name Change paper source to custom string load orientation Change paper source to custom type name load orientationChange paper source to custom string Change paper source to paper size Close front door Disk problemChange paper source to paper type paper size Disk corrupted Insert Tray Error reading USB drive. Remove USBInstall Tray Load paper source with custom type name Load paper source with paper type paper size Troubleshooting 219Load paper source with paper size Load manual feeder with custom type name Paper changes needed Load manual feeder with paper sizeLoad manual feeder with paper type paper size Remove packaging material, area name Supply needed to complete job Restore held jobs?Some held jobs were not restored Tray x paper size unsupported Troubleshooting 222 Insufficient memory to support Resource Save featurePrinter service required Incorrect paper size, open paper source Insufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Memory full Standard network software error Network x software errorSerial option x error Not enough free space in flash memory for resources Standard USB port disabled Parallel port x disabledSerial port x disabled USB port x disabled Too many disks installed Configuration change, some held jobs were not restoredInput config error Too many flash options installed Remove defective disk Too many trays attachedIncompatible tray Disk full Xx Fuser missing Xx Fuser life warningXx Replace fuser Xx Waste toner bottle nearly full Xx Replace transfer module Xx Transfer module life warningXx Transfer module missing Xx Transfer module near life warning Xx Color photoconductor missing Order a replacement for the specified toner cartridgeXx Replace color photoconductor Xx color cartridge nearly low Xx Color cartridge critically low Solving printing problemsError message about reading USB drive appears Xx Color cartridge very low Incorrect characters print Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Print jobs do not print Print job takes longer than expected Printing slows downPrinter display is blank Tray linking does not work Solving home screen applications problemsAn application error has occurred Unexpected page breaks Cannot detect flash memory card Solving option problemsSheet drawer problems Cannot detect printer hard disk Internal Solutions Port does not operate correctly Memory card USB/parallel interface card does not operate correctly Solving paper feed problemsPaper tray problems Paper frequently jams Paper jam message remains after jam is cleared Jammed pages are not reprinted Characters have jagged or uneven edges Solving print quality problemsCheck the Paper Size Setting Clipped images Gray background on prints Troubleshooting 241Check the Background Darkness or Removal Setting Incorrect margins Paper curl Troubleshooting 242Check the Paper Type and Weight Settings Make Sure There is no Defective Print or Toner Cartridge Troubleshooting 243 Print irregularitiesMake Sure the Fuser is not Defective Troubleshooting 244 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Troubleshooting 245 Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 246 Printer is printing blank pages Replace the Print or Toner Cartridge Troubleshooting 247Repeating defects appear on prints Replace the Photoconductor Skewed print Troubleshooting 248Shadow images appear on prints Make Sure the Photoconductor is not Defective Solid color or black pages appear on prints Troubleshooting 249Paper Menu Default Source select a tray or feeder Submit Streaked horizontal lines appear on prints Make Sure the Transfer Module is not Worn or Defective Streaked vertical lines appear on printsToner fog or background shading appears on Make Sure the Photoconductor is not Worn or Defective Make Sure the Fuser is not Worn or Defective Check the Paper Texture SettingToner rubs off Make Sure the Printer has Been Recalibrated Recently Transparency print quality is poor Troubleshooting 252Toner specks Check the Transparencies What is RGB color? Solving color quality problemsFAQ about color printing Uneven print density What is manual color correction? Troubleshooting 254Printed page appears tinted. Can I adjust the color? Manual Color menu Troubleshooting 255 What are detailed Color Samples and how do I access them?Click Configuration Color Samples Detailed Options Embedded Web Server does not open Contacting customer support 257 Product informationEdition notice November Trademarks 258 Modular component notice Licensing notices259 Product disposal Battery notice Static sensitivity noticeNoise emission levels 260 Laser advisory label Temperature informationMercury statement Laser notice 261 Power consumption Product power consumption262 Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Exposure to radio frequency radiation Regulatory notices for wireless productsEuropean Community EC directives conformity Industry Canada Canada 265 266 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 267 Extent of limited warranty 268 Additional rights Patent acknowledgmentLimitation of liability 269 270 Numerics Index 271Page Page Page Page Page