Lexmark C748x, 41G0100 Solving paper feed problems, Paper tray problems, Paper frequently jams

Troubleshooting 238

MAKE SURE THE OPTION IS SELECTED

From the computer you are printing from, select the option.

For more information, see “Updating available options in the printer driver” on page 34.

Paper tray problems

Try one or more of the following:

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure the paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.

USB/parallel interface card does not operate correctly

CHECK THE USB/PARALLEL INTERFACE CARD CONNECTION

Make sure the USB/parallel interface card is securely connected to the printer system board.

CHECK THE CABLE

Make sure you are using the correct cable and that it is securely connected.

Solving paper feed problems

Paper frequently jams

Try one or more of the following:

CHECK THE PAPER

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.