Problems Getting Good Print Quality

If you see horizontal banding . . .

If you see vertical banding . . .

Make sure the print head nozzles are

Make sure the print head nozzles are

not clogged. To clean the print head,

not clogged. To clean the print head,

see page 27.

see page 27.

Make sure the Media Type setting

Run the Print Head Alignment

matches the paper you loaded. See

utility. See page 35 for instructions.

page 20 for guidelines.

Check the paper thickness lever. If

 

Make sure the printable side of the

it’s in the + position, your printer is

paper is face up. It is usually the

set for thicker paper or envelopes and

whiter or shinier side of ink jet paper.

your image may have banding. For

Make sure the ink cartridges aren’t

most papers, set the paper thickness

lever to the 0 position.

low on ink. If either ink out light is

 

flashing, replace the ink cartridge; see

 

page 30. If your ink cartridge is more

 

than six months old, you may need

 

to replace it; see page 33.

 

Try using Automatic mode. See

 

page 15 (Windows) or page 17

 

(Macintosh) for instructions.

 

For most papers, set the paper

Note:

thickness lever to the 0 position to

You may see banding in the expanded

prevent banding, as shown to the

margin if you use the Maximum

right. Set it to the + position for

Printable Area setting. Use this setting

thicker paper or envelopes.

for text documents only.

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