Diagnosing Scanner Problems
You can diagnose some problems by checking the scanner’s lights, as described in this section. If you don’t find the answer here, see “Problems and Solutions” on page 41.
Checking the Scanner’s Lights
Follow the guidelines below when you check your scanner’s lights:
Light | Scanner Status |
|
|
READY light is on or | The green READY light is on when the scanner is ready to |
flashing. | scan. It flashes when scanning is in progress. |
|
|
ERROR light is flashing; | There’s a problem with your cable connection. Reconnect |
READY light is off. | the cable to both the scanner and your computer, and then |
| restart your computer. If this doesn’t work, try using a |
| different cable. If you have a USB connection, use the USB |
| cable that came with your scanner. If you have a SCSI |
| connection, always restart your computer after changing or |
| reconnecting the cable. |
|
|
ERROR and READY | The scanner has received an incorrect command from your |
lights are both on. | scanning software. Try rescanning the document. |
|
|
ERROR and READY | Make sure your scanner is connected to a working outlet, |
lights are both off. | then press the P power button. Restart your computer. |
| If the green READY light doesn’t come on, there may be a |
| problem with either the transparency unit or automatic |
| document feeder. Make sure your unit lies flat against the |
| scanner. Then reconnect it to the OPTION connector on the |
| back of the scanner. If you have a transparency unit, make |
| sure you removed the shipping screw from the hole |
| labeled CLAMP. Make sure your automatic document |
| feeder has paper and there’s no paper jam. |
|
|
ERROR and READY | Check that the transportation lock on the back of the |
lights are both flashing. | scanner is set to UNLOCK. If not, unlock the scanner, then |
| turn it off and back on again. Restart your computer. If this |
| doesn’t solve the problem, contact EPSON as described on |
| |
|
|
40 Solving Problems