Where To Get Help
If you are having problems with EPSON Scan or your scanner, see the contact information in the section below. If you have the Professional or Professional FireWire model of the scanner and are having problems with your bonus software, see page 52.
EPSON Technical Support
EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:
Service | Access |
|
|
World Wide Web | From the Internet, you can reach EPSON Support at |
| http://support.epson.com. At this site, you can download drivers and |
| other files, look at product documentation, access troubleshooting |
| information, and receive technical advice through |
|
|
Automated | A variety of automated help services are available 24 hours a day, |
Telephone | seven days a week. To use these services, you must have a touch |
Services | tone telephone and call (800) |
| Express Code is 68720. Use it to select your scanner in SoundAdvice. |
|
|
To speak to a technical support representative, dial (562)
(905)
Before you call, please have the following information ready:
■Product name (EPSON Expression 1680)
■Product serial number (located on the back of scanner)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration
■Description of the problem
You can purchase supplies and accessories from the EPSON Store at (800)
Solving Problems 51