Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 75).
Lights | Explanation | ||
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Green P power light flashes | The printer is receiving a print job, replacing an ink cartridge, | ||
| charging ink, or cleaning the print head. | ||
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Green P power light flashes | While printing, your paper ran out, multiple sheets fed, or the | ||
Red m paper light on | wrong size sheet fed. | ||
■ Sheet Feeder or Manual Feed Slot: If paper is out, load | |||
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| more paper and press the m paper button. If multiple | |
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| sheets or the wrong size sheet fed, press the m paper | |
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| button to eject the paper, then turn your printer off and | |
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| then on. For loading instructions, see page 9 (sheet | |
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| feeder) or page 17 (manual feed slot). | |
| ■ Roll Paper: See page 12 for instructions on loading or | ||
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| reloading roll paper. | |
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Green P power light flashes | Jammed paper or a foreign object is blocking print head | ||
Red m paper light flashes | movement. Turn off the printer, press the adjust lever down | ||
to the ! position, and pull out the jammed paper. Open the | |||
| cover and remove any jammed or torn paper, or foreign | ||
| objects. Then do one of the following: | ||
| Sheet Feeder: Return the adjust lever to the m position. Turn | ||
| on the printer, reload paper, and press the m paper button. | ||
| Manual Feed Slot: See page 17 for loading instructions. | ||
| Roll Paper: Cut off the printed portion with scissors, then | ||
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Green P power light on | The cartridge indicated by the H ink light is low on ink. Make | ||
Red H ink light flashes | sure you have a replacement cartridge, then follow the steps | ||
on page 61 to install it. | |||
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Green P power light on | The adjust lever is set incorrectly. Make sure the adjust lever | ||
Red m paper light flashes | is in the correct position for your paper. See page 9 (sheet | ||
feeder), page 17 (manual feed slot), or page 12 (roll paper). | |||
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Green P power light flashes | ■ | If a red H ink light is on, the indicated cartridge is out of | |
Red H ink light on or flashing |
| ink or not installed. | |
■ | If a red H ink light is flashing, it is installed in the wrong | ||
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| slot or is not compatible with the printer. | |
| Follow the steps on page 61 to install or reinstall the cartridge. | ||
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74 Solving Problems