Epson 670 5.2 Unit Level Troubleshooting

LQ-670 Service Manual

Rev. A

5-

2

5.2 Unit Level Troubleshooting

You may be able to identify the defective unit just from the symptom displayed. The table below provides

the symptoms for a number of failures. Once you identify the problem, refer to the flowchart listed in the

right-hand column of the table below to determine the cause of the problem.

Symptom Problem Description Flowchart No.

The printer does not operate

even when the power is turned

on.

•LED of the control panel does not indicate.

•Mechanism does not perform the initialization. Flowchart 1

Printer goes to the error state

when the power is turned on. •One or more than two LEDs are on or blinking,

indicating error.

•After initialization, the printer goes to error state.

Flowchart 2

Abnormal printing during the

self-test •No printing operation.

•One or more than two dots are missing.

•Poor printing quality.

Flowchart 3

Abnormal paper feed •Printer does not feed a paper at all.

•Abnormal printing area.

•Paper Jam often occurs.

Flowchart 4

Control panel does not work

correctly •The printer does not response to the switch

operation correctly.

•Panel buttons do not work.

•Abnormal indication on the control panel

Flowchart 5

Abnormal operation when the

power is on. •Self test is normal, but the data from the PC is

not printed correctly.

•Printer does not print.

•PC indicates error when the printer operates.

Flowchart 6

Table 5-3. Symptoms and Problem Descriptions

Contents

Main NOTICE Copyright 1997 by SEIKO EPSON CORPORATION Nagano, Japan PRECAUTIONS WARNING CAUTION WARNING CAUTION PREFACE Page Page Chapter 1 Product Descriptions 1.1 Specifications 1.1.1 Features Page 1.2 Hardware Specifications 1.2.1 Printing Method 1.2.2 Printing Specifications Rev. A 1- 1.2.3 Paper Handling Specifications 1.2.4 Paper Specification Rev. A 1- Note1) Note3): Note2): Note2): Page Page 1.2.5 Printable Area Rev. A 1-11 Note *1) Printable Area Printable Area BM 1.2.6 Ribbon Cartridge 1.2.7 Input data buffer Note*) 1.2.8 Electrical Specification 1.2.9 Reliability 1.2.10 Environmental Condition 1.2.11 Safety Approvals 1.2.12 CE Marking 1.2.13 Acoustic Noise 1.3 Firmware Specification 1.3.1 Control Codes and Fonts Page 1.3.2 Interface Specification 1.3.2.1 Parallel interface (Forward channel) Page 1.3.2.2 Parallel Interface (Reverse channel) Note*): Rev. A 1-21 1.3.2.3 Optional Interface 1.3.2.4 Interface Selection 1.3.3 Prevention Hosts from Data Transfer Timeout 1.4 Operation 1.4.1 Control Panel 1.4.1.1 Usual Operation Page 1.4.1.2 Switches 1.4.1.3 Indicators(LED) 1.4.1.4 Buzzer 1.4.2 Default Setting Notes. 1.4.3 Bi-d Adjustment 1.4.4 Initialization 1.4.5 Errors 1-3 1.5 Main Components 1.5.1 C214 Main Board 1.5.2 C214PSB Board Page Chapter 2 Operating Principles Rev. A 2-1 2.1 Printer Mechanism Operation 2.1.1 Printing Mechanism Page 2.1.2 Carriage Mechanism Page 2.1.3 Ribbon Advance Mechanism 2- 2.1.4 Paper Advance Mechanism 2.1.4.1 Paper Advance Mechanism 2.1.4.2 Paper Advance Detector Mechanism Page 2.1.4.3 Release Lever Mechanism Release Lever Tractor Gear Roller, PF Drive Tractor Transmission Gear 2.1.5 Platen Gap Adjustment Rev. A 2-11 2.2 Power Supply Operation 2.2.1 Power Supply Circuit 2.2.1.1 Power Supply Overview 2.2.1.2 Power Supply Circuit Operation Rev. A 2-1 2.2.2 Control Circuit 2.2.2.1 Operating Principles of the Control Circuit 2.2.2.2 EEPROM Control Circuit 2.2.2.3 System Reset Circuit 2.2.2.4 Power Off Detector Circuit 2.2.2.5 Print Head Driver Circuit 2.2.2.6 CR Motor Driver Circuit 2.2.2.7 PF Motor Driver Circuit 2.2.2.8 Operation Panel Control Circuit Page Chapter 3 Disassembly and Assembly Page 3.1 Overview 3.1.1 Precautions for Disassembling the Printer 3.1.2 Tools WARNING 3-2 3.1.3 Service Check After Repair 3.1.4 Specifications for Screws 3-4 3.2 Printer Disassembly and Assembly Figure 3-1. Disassembly Flowchart The flowchart below show you the basic order for disassembly. Before disassembling any part of the printer, note the warnings in Section 3.1.1. START 3.2.1 HOUSING, UPPER Removal 3-6 3.2.2 Printer Mechanism Removal 3.2.3 C214 MAIN Board Removal 3.2.4 C214 PSB/PSE Board Removal 3.2.5 EP-ROM Replacement CHECK POINT 3.2.6 Printhead Removal 3.2.7 Ribbon Mask Removal 3.2.8 PAPER EXIT ASSY. Removal 3.2.9 Ribbon Mask Holder Removal 3.2.10 PW Detector (Top) Removal 3.2.11 MOTOR, CR Removal 3.2.12 Carriage Assy. Removal CHECK POINT Page 3.2.12.1 RATCHET, RD Removal 3.2.13 PAPER GUIDE Removal Page Chapter 3 Disassembly and Assembly Rev. A 3-21 3-22 3.2.14 Platen Removal 3.2.15 MOTOR, PF Removal Page 3.2.19 DETECTOR, PE, FRONT Removal 3.2.20 DETECTOR, PE, REAR Removal 3.2.21 LEVER, RELEASE Removal 3.2.22 Tractor ASSY. Removal Page Rev. A 4-1 4.1 Adjustment Overview Note*2) Note*1) 4.1.1 Required Adjustments 4.1.2 Required Adjustment Tools 4.2 Adjusting and Resetting the Printer Do not rotate the platen roller during this adjustment. 4.2.1 Platen Gap Adjustment Rev. A 4- 4.2.2 Factory Setting Page Rev. A 4- 4.2.3 Bi-d Adjustment Page Page 5.1 Overview 5- 5.2 Unit Level Troubleshooting Page Page Page Page Rev. A 5- Page View A R F R L 1-24 :Wire Number C :Common Terminal T:Thermistor Terminal Note*) Rev. A 5-11 5.3 Repairing the Power Supply Circuit Board Page Page 5.4 Repairing the Main Board Page Page 5.5 Repairing the Printer Mechanism Page Page 6.1 Preventive Maintenance Page Appendix A.1 Connector Summary A- Rev. A A- A- Page Page Page Page Page Page Page Page Page A-1 Page A.5 Dimension and Weight EPSON OVERSEAS MARKETING LOCATIONS As of September, 1996