LI Unplug the printer from the wall outlet and have it repaired by a qualified service person under the following conditions:
When the power cord or plug is damaged or frayed If liquid has been spilled into it
If it has been exposed to rain or water
If it does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the printer to normal operation.
If it has been dropped or the cabinet has been damaged
If it exhibits a distinct change in performance, indicating a need for service.
Where United States Users Can Get Help
Epson America provides local customer support and service through a nationwide network of authorized Epson dealers and Service Centers.
Epson also provides the following support services through the Epson Connection at (800)
Assistance in locating your nearest Authorized Epson Reseller or Service Center
Technical assistance with the installation, configuration, and operation of Epson products
Information on ESC/P 2 drivers for your software
Sales of the ESC/P reference manual, which contains comprehensive information on ESC/P 2 commands
Epson technical information library fax service
Product literature with technical specifications on our current and new products
Sales of ribbons, supplies, parts, documentation, and accessories for your Epson product
Customer Relations Information about user groups
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